City Performance Project Brian Carlson, Director May 16, 2011 Based on end-of-year data for calendar year Public Works Performance Review 1

City Performance Project 2 Agenda Organizational Overview 2010 Changes Performance Measures & Analysis 2010 Major Accomplishments Key Initiatives & Priorities 2011 Upcoming Workshops Questions & Discussion 2

City Performance Project 3 What We Do – Our Mission Vancouver Public Works – Serving Our Community We provide City residents, businesses and other customers with a wide range of essential public facilities and services that are safe, efficient, environmentally sensitive and cost effective. … 3

City Performance Project We serve our customers through advanced planning, quality design and construction, proper operation and maintenance, open dialogue, and active outreach. … What We Do – Our Mission Vancouver Public Works – Serving Our Community 4

City Performance Project Our work supports and enhances our community’s vibrant quality of life. What We Do – Our Mission Vancouver Public Works – Serving Our Community 5

City Performance Project Public Works Services and Programs Drinking Water: Engineering, Production, Distribution and Maintenance Wastewater: Engineering, Collection, Treatment and Maintenance Surface Water /Drainage/Watershed Management: Engineering, Operations and Maintenance, Groundwater Protection, and Greenway/Sensitive Lands Team Utility Billing and Customer Services 6

City Performance Project Transportation Transportation Engineering Design and Development Review Traffic Engineering  Traffic Safety, Signals and Street Lighting Operations and Maintenance  Street Repair, Snow Plowing/De-icing, Signs and Striping Pavement Management Construction Management and Survey Public Works Services and Programs 7

City Performance Project Equipment and Fleet Maintenance All City vehicles, including Fire and Police Solid Waste and Recycling Water Resources Education Center Urban Forestry Asset Management Grounds and Parks Maintenance City properties, includes Rights of Way and Cemeteries Public Works Services and Programs 8

City Performance Project Organization Overview Vancouver Public Works – Serving Our Community Public Works Director Brian Carlson PIO, Loretta Callahan Operations and Maintenance Terry McClure Design and Construction Engineering Dan Swensen Capital Planning, Finance and Asset Management Bill Whitcomb Environmental Resources Rich McConaghy 9

City Performance Project Changes Major conditions that affected Public Works: Recessionary impacts Consolidations and reorganizations Layoffs and retirements Shift from growth mode to asset preservation and replacement mode 10

City Performance Project Performance Goals (Outcomes) Key goals are being met: We provide infrastructure and service to support the community’s needs and growth. Our infrastructure and facilities are well managed. We provide good value and are fiscally responsible. 11

City Performance Project 12 Outcome: We provide infrastructure and services to support community needs and growth Key Outcomes and Performance Measures Water produced (billion gallons) Wastewater treated (billion gallons) New water connections New sewer connections Streets swept (lane miles)14,00016,99113,860 Asphalt overlay (tons of asphalt)28,80022,00052,000* * Includes Federal Stimulus Grant $ 12

City Performance Project Key Outcomes and Performance Measures Slurry Seal (lane miles) Traffic Signal Maintenance Calls Signal Maintenance (DTC) *2.681 Street Light Maintenance Calls2,3272,0012,256 Street Light Maintenance (DTC) * Outcome: We provide infrastructure and services to support community needs and growth 1 Average days to complete * New in 2005; data shown is for

City Performance Project Outcome: We provide infrastructure and services to support community needs and growth Key Outcomes and Performance Measures Lane Miles Resurfaced**93.9 Pavement Management Funding$2.83$3.95M$6.24M Transportation Projects in Design**34**14 Transportation Capital Expenses$24M$24.5M$14.08M SCIP Projects ($ Millions)1.54M2.37M2.15M Utility Engineering Plans Reviewed Vehicle Fleet, Equipment, Trailersna * New for 2009; 2009 = 86.5 ** New for 2008; 2008 = 34 14

City Performance Project 15 Outcome: We provide infrastructure and services to support community needs and growth Analysis City remains well positioned with available Utility capacity to provide service at anticipated growth demands. Wastewater treatment volumes reflect modest growth. Water demand decreased significantly in 2010 (weather). New water and wastewater customers, and development review activity, are significantly down from previous peaks, but appear to have stabilized at this time. Transportation capital expenditures are temporarily buoyed by Water Front Access project, but expected to drop to less than $0.5 million per year after 2013 as projects ramp down. Pavement Management effort remains a primary focus.

City Performance Project Outcome: Our infrastructure, facilities and operations are well managed Key Outcomes and Performance Measures Drinking water and wastewater meet all standards 100% Unaccounted for Water7.39%5.30%4.20% Emergency Response Water Work 4.4%2.50% <1% Construction Audit Compliance 100% Vehicles Retained at Least 1 Year Beyond Initial Replacement Criteria 15%18% 21% 16

City Performance Project Outcome: Our infrastructure, facilities and operations are well managed Key Outcomes and Performance Measures Residential Solid Waste Customers w/Yard Debris Service 43.2%47.4%49% Residential Trash Diversion Rate48%45%47% Street Network Rated in Good Condition 60%54% 51% 2 Traffic Accidents w/Injuries 371* based on new PMS scoring in Hansen *Data shown is for

City Performance Project Outcome: Our infrastructure, facilities and operations are well managed Analysis Permit, regulatory and audit results are maintained at 100 percent compliance. Pavement condition continues downward trend Traffic accidents with injuries on the decline due to various reasons – integration projects, safety corridors, etc. Solid Waste working steadily toward goal of 50 percent recycling; big Blue Recycling Carts and commercial efforts providing positive results.

City Performance Project Outcome: We provide good value and are fiscally responsible Key Outcomes and Performance Measures Residential Water, Sewer and Stormwater Rate is Below 17- Peer Group Average (<$76.36) $39.76$48.19$52.82 Solid Waste Cost is Below 15 Peer Group Average (<$26.71) $20.76$23.39$25.16 Utility Account Write Off (<0.05%) met 19

City Performance Project Outcome: We provide good value and are fiscally responsible Key Outcomes and Performance Measures Equipment Services Hourly Labor Rate (loaded) $73 $85 Light Vehicle O&M Cost per Mile (non VPD) $0.34 $0.35 Urban Forestry Program Value of Grants, Volunteers, Donations, Sponsorships and Offsets $39,538*$86,996$182, * Data shown is for 2005

City Performance Project Key Outcomes and Performance Measures Community Park Maintenance Cost Per Acre $3,087$3,391$4,108 Neighborhood Park Maintenance Cost Per Acre $4,467 $3,454 $2,790 Overtime (OT) CostsNA$349,404$302,894 OT Change Previous YearNA*  28,215  52,814 Management Ratio (City Goal > 1:7) NA* 1:8.4 Outcome: We provide good value and are fiscally responsible 21 * Not a performance measurement for those years.

City Performance Project Outcome: We provide good value and are fiscally responsible Analysis Water/Sewer/Drainage Utility rates well below peer group averages Solid Waste Utility rates trend with peer group averages Labor costs continue to rise, creating upward trending of per unit-of-work costs Overtime costs are stable and well managed; less than 2.5% of total salary costs Manager/supervisor to staff ratio at 1:8.4

City Performance Project 2010 Major Accomplishments Includes … Reorganization and strengthening of Public Works focus Recalibration of workload and service levels – continuing process Continued efforts to increase use of technology to enhance and expand customer service Operations and Merger Agreement with CRWD approved Funding of Pavement Management Program consistent with Council policy in place for

City Performance Project Key Initiatives and Priorities VMC Title 14 Update – Water & Sewer VMC Title 11 Update – Streets & Sidewalks Waterfront Access Project Other Utility and Transportation Capital Projects Pavement Management Program Transportation Funding Water, Sewer, Drainage and Solid Waste Utility Rate Reviews 24

City Performance Project Key Initiatives and Priorities Stormwater NPDES Permit Update Sewer Comprehensive Plan Update Regional Sewer Initiative Countywide Coordinated Water Plan Utility Customer Assistance Payment Program Train Horn Quiet Zones Service Delivery and Level of Service Reforms and Changes Community Involvement & Volunteerism 25

City Performance Project Pavement Management (5/23) Transportation and Utility Capital (TIP 6/6) Countywide Coordinated Water Plan Update Sewer Connection Incentive Program (SCIP) Water/Sewer/Surface Water/Solid Waste Rates VMC Title 14 Update - Water & Sewer VMC Title 11 Update - - Streets & Sidewalks Regional Wastewater efforts Upcoming Workshops 26

City Performance Project Questions & Discussion 27