QUICK START QUICK START TRAINING Updated – July 1, 2011

TOPICS 1. Mindset 2. Comp Plan 3. Customers 4. Recruiting 5. Promoting Events

MINDSET MINDSET Section 1

Save Your- Self Time Energy Money SYSTEMSYSTEM

EVERYTHING YOU DO DUPLICATES GOOD or BAD

YOUR WHY What is the real reason you joined ACN? – That is your WHY.

EMOTIONAL ROLLERCOASTER “ACN is a Numbers Game” Derek Jeter is one of MLB all-time hits leader with a.309 career batting average. That means he struck out nearly 70% of the time. Derek Jeter earned $18.9 million in Are you willing to go through the numbers and strike out 70% of the time to be a success in ACN?

THE LAUNCH Schedule the Launch to take place in the 1 st 24 hours of signing up. The Launch is the most important part of your ACN business. The Launch if done correctly will take at least 2 hours to complete. When a new Independent Business Owner (IBO) enters your business an enormous responsibility falls on the Uplines shoulders. If you’re not willing to launch them properly or if the new IBO isn’t willing to be launched correctly DO NOT bring them into ACN as you are setting them up for failure. No Deviations, No Rushing, No Shortcuts. Easy as 1, 2, 3.

COMP PLAN COMP PLAN Section 2

“Compensation is only earned at ACN when customers are acquired!”

You QTT Qualified Team Trainers (QTT) can earn a $25 Customer Acquisition (CAB) every time they directly sponsor a new IBO that gets qualified in the 1 st 30 days. QTT CAB $25

PERSONAL RESIDUAL INCOME 1% - 10% Example If you have 50 Customer Points that are billing $40 a month. Your personal residual income would be $200 a month or $2400 a year. You would need to have over $200,000 in a savings account to earn the same amount in interest. 1+ Points 30+ Points 40+ Points 50+ Points 1% 3% 5% 10% Upline commissions are cut in half when personal commissions are 3% or above

OVERRIDING RESIDUAL INCOME Level Residual You % to 10% ¼% ½% 3% 5% 8% Energy Services Are 50% Commissionable

ETT QTT* 5 points QTT* ETT *QTT must have 5 customer points with a minimum of 2 Preferred Services. They can’t be two of the same services in the same household on the same credit card. TCABs are promotional bonuses earned monthly based on the number of new Team Trainers who acquire the minimum required customers within their first 30 days. No compensation is earned at ACN unless customers are acquired. Success as an ACN Independent Business Owner is not guaranteed but rather influenced by an individual’s specific efforts. Team CABs* Up to $3000 US – 7 points CA – 5 points

ETL ETTETTETT ETL *QTT must have 5 customer points with a minimum of 2 Preferred Services. They can’t be two of the same services in the same household on the same credit card. TCABs are promotional bonuses earned monthly based on the number of new Team Trainers who acquire the minimum required customers within their first 30 days. No compensation is earned at ACN unless customers are acquired. Success as an ACN Independent Business Owner is not guaranteed but rather influenced by an individual’s specific efforts. Team CABs* Up To $ points

TC 200pts TC *QTT must have 5 customer points with a minimum of 2 Preferred Services. They can’t be two of the same services in the same household on the same credit card. TCABs are promotional bonuses earned monthly based on the number of new Team Trainers who acquire the minimum required customers within their first 30 days. No compensation is earned at ACN unless customers are acquired. Success as an ACN Independent Business Owner is not guaranteed but rather influenced by an individual’s specific efforts. Team CABs* Up to $25,000 - Plus a $50 CAB 200pts200pts

ACN COMPENSATION RVP Up To $50K $30 Cab $15 Cab Up To 1½% Residual Income Past 7 th Level SVP TC Comp RVP Comp $30 Cab $15 Cab Up To 3½% Residual Income Past 7 th Level RD* Up To $31K Up To 1% Residual Income Past 7 th Level *Includes TC - TCABS *QTT must have 5 customer points with a minimum of 2 Preferred Services. They can’t be two of the same services in the same household on the same credit card. TCABs are promotional bonuses earned monthly based on the number of new Team Trainers who acquire the minimum required customers within their first 30 days. No compensation is earned at ACN unless customers are acquired. Success as an ACN Independent Business Owner is not guaranteed but rather influenced by an individual’s specific efforts.

CUSTOMERS CUSTOMERS Section 3

CUSTOMER GOALS Launch – QTT 10 Days – 10 Points 20 Days - 20 Points 90 Days – 50 Points Yourself Friends & Family Those not joining ACN CUSTOMER SOURCES

ACN SERVICES Videophone or Digital Phone = 2 points Local & LD Bundled = 2 points Wireless = 1 to 5 points Energy (Gas & Electricity) = 1 point Digital Talk (Business) = 2 to 5 points Wireless Internet = 1 to 2 points Satellite TV = 2 points Home Security = 2 points Business Assistant = 1 point Premium Technical Support = 1 point

CUSTOMER SCRIPT “Favor - Help - Try - Share Your Why” “I need a HUGE FAVOR. I just started working with a home services company because (Share your why). I need a few more customers today to help me reach my 1st promotion. Would you do me a HUGE FAVOR and HELP me out and TRY one of my services?”

RECRUITING RECRUITING Section 4

100 PERSON LIST Success Tip: Don’t Prejudge List everyone, especially the most successful, those with strong work ethic, those that are sick and tired of being sick and tired. Everyone deserves the right to tell you no. WillWont Wont Will. TIP: Those you think Will – Wont and those you think Wont – Will.

PIQUE SCRIPT NATURAL, EXCITED, URGENT! What to say: “Are you open to making extra money? Great! I found a way we can get paid when people pay their bills. One of the top people will be explaining everything.” (Time & Location) Can I count on you?” If They Ask Questions: “It has to do with getting paid when people pay for essential services like home phone, cell phone, natural gas, electricity & satellite TV. One of the top people in the company will explain it. You need to see it the same way I did!.” If They Can’t Make It: “You have to see this right away! How soon can we meet?” (24/48 Hrs)

PRESENTATIONS  Success Tip: Private Business Receptions (PBRs) are the most effective because they allow you to present to more people faster. They are the best use of everyone’s time. Utilize the other presentations if you are unable to meet face to face. PBR or 1on1 TELEPHONIC ON-LINE

“Penny Jar = Warm Market”  Small window of time. New IBO’s often open their “Penny Jar” for just a brief moment. The 1st 24 hours is very critical. Get the new IBO a recruit for recruit in 24/48 hours they’ll be locked in & will keep their “Penny Jar” open.  1st 24 Hours - Present ACN to 2 prospects.  1st 7 Days - 1st PBR with at least 10 guests.

PBR BEFORE & AFTER Confirm Follow Up Confirmation/Hello Calls – Confirmation/Hello Calls – The presenter confirms all guests prior to PBR to help lock the prospect into attending. Follow Up Calls – Follow Up Calls – The very next day the presenter & host call each guest together to determine if they are ready to get started or be a customer.

PBR CHECKLIST  Guest list to leader 24 hours prior to confirm  DVD cued and ready to play  ACN Overviews - Color  IBO Agreements or computer to sign up.  Pens & Clipboards  Success Magazines & DVDs  Upbeat background music before & after  Light Refreshments (No Alcohol)  Never interrupt the presenter  Kids in bed with babysitter and pets outside

PROMOTING EVENTS PROMOTING EVENTS Section 5

PROMOTING EVENTS Your paycheck is directly related to how many of your team use the events. - On-line Training - Local Training - Regional Training - International Training

FOLLOW THE SYSTEM & Save Your- Self Time Energy Money