Lean Leadership Series Leader Standard Work Lean Leadership Series

Topics What is Leader Standard Work (LSW)? Why Leader Standard Work? Benefits of Leader Standard Work Four Elements of Lean Management Standard Work Examples Success Environment for LSW How to Deploy Leader Standard Work Key Points Take Action

What is Leader Standard Work? A list of the normal tasks that must be done to sustain the lean management system Tasks typically include audits, meetings (daily accountability) and continuous improvement projects Focuses on the production process Directs the leader to check on the visual controls Expected to be continually improved Time each task should be completed (frequency)

Why Leader Standard Work? Clearly Documents the Management System Documents the current state of the best practices in lean management A baseline for further lean management system improvement Defines expected behavior for leaders (what they should do)

Four Elements in the 12 Paradigms simplyPHILIPS 12 Paradigms 1. Leader standard work Standards enable improvement 2. Visual controls Make problems visible Go see 3. Daily accountability process Stop and fix Everybody solves problems 4. Leadership discipline Leaders as teachers Ask the 5 why

In Lean Management, EVERYONE! Who Should Have Standard Work? In Lean Management, EVERYONE! ROLE % of Work (time) that should be Standard Executives 10-15% Value Stream Manager 25% Support Department Managers 50% Supervisors Team Leaders 80% Operators (Associates) 95+%

Standard Work Content Varies by Position Standard work is LESS structured % of time standard Specific sequence Specific time of day More time for discretionary tasks Standard work is MORE structured Less time for discretionary Executive Value Stream Manager Supervisor and Supporting Roles (Engineering, Maintenance, Sales, Finance, Continuous Improvement, Purchasing) Team Leader Operator Production Process

Layers of Standard Work Leaders standard work should be layered (developed) from the bottom up Executives Time on the floor to verify the chain of standard work is upheld and production process is stable and improving Value Stream managers Monitor and support supervisors in their ability to carry out their standard work Supervisors Monitor and support team leaders in their ability to carry out their standard work Team Leaders Maintain production and ensure standard work is followed

Daily Accountability Meetings Three Tiers Tier 1: Team Start Up Meeting Team leader meets briefly with team members Tier 2: Supervisor Meeting Supervisor meets with team leaders and dedicated support group representatives Tier 3: Value Stream Value Stream Manager with supervisors and support department personnel

Key Points for LSW Check because You Care – each level of LSW has some overlap and redundancy to provide linkage – make sure they are logical and meaningful to you Learn by Doing – excellence is more about what you do than about what you know – and learning comes from action – follow the LSW process Improve the Standard – as the processes change and as people learn, Leader Standard Work needs to change with it

Take Action Observe Leader Standard Work in action at the site Visit Model Line to learn how operator, TL and GL standard work is functioning What are the challenges? What are the benefits seen so far? Look for things that could be on your Leader Standard Work checks The target audience is area manager and above Assumes TL GL training is complete and LSW has started from team member through GL level Prepare and communicate with Model Line TL GL ahead of time