Online Postgraduate Admissions Project Kate Ward – Project Manager Clare Streatfield – Postgraduate Admissions and Recruitment Manager Hannah Waring – Business Analyst

Processes working group Reviewed current processes Identified key roles and responsibilities within the process Re-designed and mapped standardised As to be process Ensure processes and procedures are aligned to the new Hobsons system

Summary of key issues Duplication Lack of consistency in process Limited management information Responsibility Poor customer experience Lack of trust

Key roles of the process Upload applicant details in student system (SITS) Check applicant meets programme requirements Authorise offer/decision Communicate to applicant Report on management information

As to be process

What not doing Continuing with a range of individual, locally developed processes Paper tracker forms Local department databases Photocopying applicant files Extended turnaround times

What not doing Duplicated paper applicant file at faculty, department and supervisor level Department informal offer notification Sending offer letters and offer of admission forms by post Using local databases to run management information queries

Benefits Simplified processes/ eliminating non- value added activities (local databases) Enables academics to optimise time available for teaching and research Operating in a much more uniform manner across the University Encourages the sharing of best practice Support staff career development

Have your say Is there anything that we have missed?

comments/feedback by Monday 12 th October to: Hannah Waring, Business Analyst Kate Ward, Project Manager Clare Streatfield, PG Recruitment and Admissions Manager