1 Advancing Knowledge Management: A Call to Action John S. Halikowski Director Arizona Department of Transportation AASHTO RAC – TRB State Representatives 2014 Annual Meeting, Madison, Wisconsin

2 Top 10 Organizational Needs 1) Leadership and Strategy 2) Management of Intellectual Capital 3) Communities and Collaboration 4) Organizational Culture and Communication 5) Operations 6) Institutional Knowledge 7) Technology 8) Asset Management 9) IT Assets 10) Performance Measures

3 Knowledge Management Goal: To make the organization act as intelligently as possible, and realize the best value from its knowledge assets. Objective: Multifaceted Knowledge Management program woven into the fabric of the organization.

4 Knowledge Management Value Proposition Demographic and economic shifts have created opportunities and challenges for DOTs Knowledge Management processes can: o Foster innovation to overcome challenges o Improve delivery of transportation projects o Leverage increasingly limited resources

5 Knowledge Management Generations of Development Technology for information storage and discovery First Generation (1990s) Knowledge creation Knowledge transfer and application in business context Second Generation (2000s) Semantic technology applications for knowledge discovery, processing, linking, etc. Third Generation (2010s)

6 Top 10 Organizational Needs = 10 Facets of Knowledge Management

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8 “We are not just departments of transportation. We are knowledge organizations that specialize in transportation.” — John S. Halikowski summary statement Knowledge Management Scan November 2013