RISO Remote Agent (For technical) RKC London Office 16 July 2010

Difference of RA(remote Agent) and HC REv Acquisition Local Web REv (HC5500) USB memory X REv 2.0 (ComColor) RISO Remote Agent Upgrade

Contents of Data we can receive Category Description Counter Count pattern(21 kinds) Ink Color, Volume(10%), Lot No, Date of manufacture, Factory, Facility Error Error category, Error type, Error point, Variation code (S99-150-03) Time Year, Month, Day, Hour, Minute, Second, Time difference(GMT) Version PMS, Engine, Panel, Scanner, AF, Multi finisher, IS900C Manual event code 4 digits (x3) Serial Machine serial No, Series ID Count pattern(21), Maintenance counter(8), Finisher counter(8) Job setting (Advanced REv) Original size, Paper size, Tray setting, Paper type, Color(Auto, color, BW, MonoC, MonoM), Duplex, Stapleing,Folding, Punching, Print Head gap, Job separation tray, Input source(PC, Scanner, PS RIP etc), Offset setting, Cover sheet setting, Paper feed pressure, mm/inch, Paper tray source(input tray), Use of AF unit for copying, Cleaning cycle

Function of Remote Agent System 1. Automatic error alert system by error report retrieving Customer database Name, Address, Postcode etc "S" and "I" error: real time acquisition "X" error: Batch transfer Counter data: Daily acquisition Marge & Calculation RA databese RA approval, Sub name, Dealer/Direct etc Lyon server Error code database Error description, recommend part etc Customer machine RKC Daily report Weekly report Connection error report Receive the Excel and PDF file automatically by email Daily report Weekly report Appointment and visit the customer Create the PM job onto the system Call center Technician

Function of Remote Agent System 2. Automatic invoice issuing system by automated counter meter reading RKC Lyon server Customer Invoice Administrator Calculation of click charge

Function of Remote Agent System 3. Automatic consumables dispatch system by volume monitoring Monitoring Tool #123123 Yellow xxxx #123123 Magenta xxxx #123123 Black xxxx #123123 Cyan xxxx RKC Lyon server Customer Administrator Confirm with customer to dispatch the inks

(Customer cannot connect with internet) Acquisition level REv function setting RA function setting ON line OFF line( USB memory ) Counter Ink Error Job Counter, Ink, Error 721=0 740=0 X 740=1 741=1 744=1 721=1 745=1 722=1 Test modes Test mode Available sitting 721 REv activate 1=on 740 RISO Remote Agent activate 741 Counter info transfer 744 Ink volume info transfer 745 Error & Job info transfer 722 Advanced REv activate 747 Communication time out setting Default 5min 742 Automatic Counter info transfer timing (Every day) Hour ex: 10 743 Minute ex: 30 748 Comment with transfer data Text ex: RISO EU cc9050) 799 Overflow level of saved data in the machine 10 is recommended 412 Communication test Recommend setting1 Recommend setting2 (Customer cannot connect with internet)

Detail setting (press “Change”) Firmware Update the firmware to Ver97.18.3 :Test mode setting :Admin setting REv setting 721 to 1 722 to 1 :If necessary Network setting IP address Subnet mask Gateway address Detail setting (press “Change”) DNS address Proxy server (If used) Reboot Connection RA setting 740 to 1 745 to 1 799 to 10 748 412 In Action => In pause If the connection setting is not correct, W67-224 will be displayed. TM412 will spend about 4 to 5 minutes at the first connection. 741 to 1 747 742 10 or 11 are recommended 743 744 to 1 Reboot “Send error history” in Admin mode Re-confirmation OK

Transfer specification REv data in the machine (saved data) Transfer data to the server Order (sample) Trigger S / I error Jam Firm Count Ink Job setting 1 Turn on the machine 2 Print 3 renewed 4 Designated time(TM742) or wake up 5 Clear 6 7 Jam (Paper jam etc) 8 Ink empty 9 Press “Send error history” or when saved data reaches 10kb* Immediately Immediately :Rev data will be saved newly :Still remained REv data in the machine :Transferred REv data to the server When S/I error occur or press “Send error history”, all of saved REv data in the machine will be transferred to the server. When the ink cartridge become to empty, ink volume data of for all colour will be transferred As for paper jam REv data will be saved until S/I error or press “Send error history” or saved data reaches 10kb* * This level is able to change by test mode 799 on ver97.18 firmware

Manual save for REv data to USB memory You can save the REv file to the USB memory by test mode 0407. (Same as HC) If test mode 740 is “1 “(RA is available), the REv file in the machine won’t been cleared. After transfer the REv file to RKC server, the REv file will be cleared automatically Manual event code You can input the symptom code manually in the machine with new error code sheet Enter the test mode 723,724,725 and 408 to record Manual Event Code as REv file Manual transfer the REv file to RKC server You can transfer the REv file to RKC server from Admin mode Press the “Send error history” button in the Admin mode This button will appear when test-mode740 is “1” (Remote Agent is activated)