Information Services within Ysbyty Gwynedd, Bangor Cyflwyniad gan / Presentation by Debbie Pace Jean Pierce Gwasanaethau Gwybodaeth yn Ysbyty Gwynedd, Bangor

Y Bartneriaeth The Partnership WRVS working in partnership with Betsi Cadwaladr University Health Board and the British Red Cross WRVS yn gweithio mewn partneriaeth efo Bwrdd Iechyd Prifysgol Betsi Cadwaladr a’r Groes Goch Brydeinig

Cefndir Background  The Information Desk has been fully operational since the 13th November 2006  Over 100 volunteers who will give of their time and talents to the work of the desk in Ysbyty Gwynedd and community Hospitals  Mae’r Ddesg Wybodaeth wedi bod yn gweithio’n llawn ers 13 Tachwedd 2006  Mae dros 100 o wirfoddolwyr yn rhoi o’u hamser a’u dawn i waith y ddesg yn Ysbyty Gwynedd ac ysbytai cymuned

The Aim Information Desk “To provide a place of information and direction to services available within the BCULHB and the wider health and social care world. Symbol of the need for easy access information on the one hand and a closer working relationship within the health and social care community on the other.”

Nod y Ddesg Wybodaeth “Darparu lle ar gyfer gwybodaeth a chyfeiriad i wasanaethau sydd ar gael yn BIPBC a’r maes iechyd a gofal cymdeithasol ehangach. Symbol o’r angen am wybodaeth ar gael yn rhwydd, ar yr un llaw a pherthynas waith agosach yn y gymuned iechyd a gofal cymdeithasol, ar y llaw arall.”

Gwasanaeth Croesawu Ysbyty Hospital Greeting Service Volunteers welcome visitors at the main reception area and guide and direct the public to outpatient clinics and wards. Mae gwirfoddolwyr yn croesawu ymwelwyr yn y brif dderbynfa ac yn arwain a chyfeirio’r cyhoedd i glinigau cleifion allanol a wardiau.

Front of hospital service This service is due to expand to operate a patient enquiries desk, for visitors entering Ysbyty Gwynedd A telephone reminder service to remind patients of their appointment dates, and to discuss whether transport is needed Mae’r gwasanaeth ar fin ehangu i sefydlu desg ymholiadau cleifion, ar gyfer ymwelwyr sy’n dod i Ysbyty Gwynedd Gwasanaeth atgoffa cleifion am ddyddiadau eu hapwyntiadau dros y ffôn, a thrafod a oes angen cludiant Gwasanaeth Blaen yr Ysbyty

“Cymryd cam ymlaen” “Taking a step forward”

Ysbytai Cymuned Community hospitals Information desk Ward volunteering Desg Wybodaeth Gwirfoddoli ar wardiau

Prosiectau Newydd New projects Staff notice boards Updating clinic information leaflets Helping in Swine flu clinics Events Hysbysfwrdd staff Diweddaru taflenni gwybodaeth clinig Helpu mewn clinigau Ffliw Moch Digwyddiadau

Carer’s Rights Day 2009 Diwrnod Hawliau Gofalwyr 2009

Good training is at the heart of good volunteering. The Information Desk project is dedicated to offering a framework of training for all who offer their services. An Induction Day is delivered by BCULHB staff as a recognition of the partnership that exists with the Volunteers. Training Hyfforddiant Mae hyfforddiant da yn ganolog i wirfoddoli da. Mae’r Ddesg Wybodaeth wedi ymrwymo i gynnig fframwaith hyfforddiant i bawb sy’n cynnig eu gwasanaethau. Cynhelir Diwrnod Cynefino gan staff BI PBC i gydnabod y bartneriaeth sy’n bodoli efo’r Gwirfoddolwyr.

Infection control Fire Safety Confidentiality and Data Protection Equality and Diversity Language and Cultural Awareness Mental Capacity Act Wheelchair Handling First aid Training Content Cynnwys yr Hyfforddiant Rheoli Haint Diogelwch T ân Cyfrinachedd a Gwarchod Data Cydraddoldeb ac Amrywiaeth Ymwybyddiaeth o Iaith a Diwylliant Deddf Galluedd Meddyliol Symud Cadair Olwyn Cymorth Cyntaf

Fire Safety Training Hyfforddiant Diogelwch T ân

Examples of Volunteering Enghreifftiau o Wirfoddoli

Volunteers views Helpful to a lot of people, its also rewarding and satisfying knowing that you have helped someone” Volunteer in Ysbyty Gwynedd “Mae’n ddefnyddiol i nifer o bobl, ac mae o hefyd yn rhoi boddhad i chi o wybod eich bod wedi helpu rhywun” Gwirfoddolwr yn Ysbyty Gwynedd Sylwadau gwirfoddolwyr

The Youth Project - CANDO Prosiect Ieuenctid - CANDO

Case story Volunteer joined to gain valuable experience Stori Achos Gwirfoddolwr wedi ymuno i ennill profiad gwerthfawr

Thank you for listening Diolch i chi am wrando

Unrhyw gwestiynau? Any Questions?