PPC Industry Forum, 5 March 2009

Managed Bandwidth Services BTW Products and Strategy Disclaimer BT has taken reasonable care to check that the information contained in the following slides was accurate at time of publication. Any price indications or timescales contained within this presentation are estimates for information purposes only and do not constitute any contractual or other obligation. In relation to any products/services referred to in this presentation which are currently under development and/or trial, BT gives no undertaking or other commitment that the product/service will be made commercially available BT reserves the right to make changes to the information in this presentation at any time without further notice Exclusive reliance on the information in this slide pack is at your own risk Partial Private Circuits

Managed Bandwidth Services BTW Products and Strategy Agenda Introductions – All Review of previous actions– Leslie Hurrell-Smith/All Product Development Update– Pauline Cowie Product In Life Update – Pauline Cowie/All 21CN Update-Bill Du Cann Netview Plus -Jeneva Hibbert Billing – Migration to GenIUS -Sue Childs/Jeneva Hibbert Communications-Jeneva Hibbert Contract Review-Jeneva Hibbert AOB – All Meeting Review -Leslie Hurrell-Smith/All Date of next meeting - All Partial Private Circuits

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits Action Point Review

Managed Bandwidth Services BTW Products and Strategy Action Point 03/11 (01/03/07) Ongoing B End Shift – Internal/External Shifts: Cost does not appear to be correct BT to Investigate. Partial Private Circuits

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits Action Point 06/05 (07/06/07) – Ongoing Exchange Closure – Review March 09

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits Action Point 06/09 (07/06/07) – Ongoing Firm Offer Confirmation (FOC) Highband Timescales

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits Action Point 02/09 (04/09/08) – Ongoing Pre-Order Surveys

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits Action Point 04/09 (04/09/08) – Ongoing Netview Reports: 1) ACS reports availability on Netview. 2) Right First Time (RFT) initiatives

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits Action Point 05/09 (04/09/08) – Ongoing Netview Reports: FOCR FOCR process changes needs to be input in changes to PPC Reports.

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits Action Point 01/12 (04/12/08) – Ongoing RFT T2R Initiatives Presentation: Repair Base Line Virgin Media request details of the base line used in PPC repair also a copy of the briefing in respect of Access requirements.

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits Action Point 02/12 (04/12/08) RFT T2R Initiatives Presentation: Structured Questions GC request the ‘Structured Questions’ detailed in the PPC O&M Manual be updated to reflect the changes brought about by the RFT T2R initiatives.

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits Action Point 03/12 (04/12/08) RFT T2R Initiatives Presentation: Intermittent Faults Industry request Richard Bushell share new approach in respect of Intermittent Fault.

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits Action Point 04/12 (04/12/08) RFT T2R Initiatives Presentation: Validation Rules Industry asked if the reviewed validation rules could be shared with them.

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits Action Point 05/12 (04/12/08) RFT T2R Initiatives Presentation: RFT Portfolio Industry asked for a brief explanation behind each box on presentation for their internal briefing.

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits Action Point 06/12 (04/12/08) DES GC requests more details on DES

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits Action Point 07/12 (04/12/08) Geographic Pricing GC requests a list on Geographic Pricing

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits Action Point 08/12 (04/12/08) Netview Plus - Volumes Industry wishes to understand what makes up the volumes on Netview. Is this circuits or circuits & components.

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits Action Point 09/12 (04/12/08) Netview Plus QoS Reports BTW asked Industry to provide details of their requirement on the Quality of Service reports they would like presented at future Industry Forums.

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits Product Development Update

Managed Bandwidth Services BTW Products and Strategy PPC Development Roadmap PPC Quick Win F= Apr 09 Priority Repair PPC Q4 2008/9 Q1Q2 Q3 2009/10 Q1Q2 34n & 155Mbit/s CELA Price Deregulation F=February 09 F= Apr 09 BCMR Final Document & Price Control Consultation Document December 08 Shared 3 rd Party Infrastructure F= April 09 Rapid Restore – Trial to start Feb 09 F=Feb 09 Geographic Lead- times (Birmingham) F=April 09 Rapid Restore - Launch F=Jun 09 F=TBC PPC Highband FOC Timescales Trial Feb 09 Leased Line Control - Implementation April 09

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits Product In-Life Update 21CN Update QoS – Netview Plus Billing - Geneva Communications & Notifications Contract Review

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits QoS Migration of Netview Plus to the a new application called Oracle Business Intelligence (OBI). Target Migration date 1 st April Customer demonstration during February & March. Demonstration was primarily around Broadband, however, look and feel of the system will be the same for PPCs. New system will enable ‘Adhoc’ requests or build of new measures.

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits – Provision Stats

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits – Repair Stats

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits Helping our customers thrive in a changing world Billing Finance & Customer Management Team Sue Childs Trisha Lester Brenda Bowyer

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits General Discussion Around Billing Move from PCNBS to Geneva Billing Platform - What went well - What went not so well - e-Billing - Bi-Weekly Customer Comms - Future of Brenda and Trisha - Future Billing Enhancements

Managed Bandwidth Services BTW Products and Strategy Communications: Rapid Restore trial via Account Teams Pricing Notifications: No pricing notifications since last forum Update to PPC Price List section B8.06 – complete revision. Creation of “Archive Price List” on Partial Private Circuits

Managed Bandwidth Services BTW Products and Strategy Contract Review Update since last forum: Review Meeting held 14 Jan 09 – Agree to Disagree issues Mark Up contracts distributed to Industry 29/01/09 Outstanding Issues conference call held 06/02/09 Review of mark-up contracts – 12/02/09 Next discussion scheduled for 12/03/09 Of 45 issues raised 29 closed; 1 agreed in principle; 2 pending closure with 13 outstanding. Partial Private Circuits

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits A.O.B

Managed Bandwidth Services BTW Products and Strategy Forum Review Next Meeting Scheduled 4th June 2009 Venue: Faraday Buildings Partial Private Circuits