Quick finding for miiiCasa Space

Agenda 2 Confidential Usability testing methodology Users Profile Overall experience form users Detail finding by function flow: Does user know how to store data in miiiCasa Space? Does user know how to share photo album via miiiCasa Space? Does user know how to set remote access? Does user know how to remote access via miiiCasa Space web? Does user know how to view the folders shared by others? Key questions by pages: Appendix Raw data by users

Usability testing methodology 3 Confidential Methodology User tests on demo site Period:10/25~10/26 Numbers: 5 mans Requirements Age:30~50 Married or cohabit Share to FB/Flickr or Send photos via service Router Buyer Set up router for family Does not provide any tutorial and guide for Bar.

User profile 4 Confidential P01 Richard Swinburne British 27, 6months cohabit Journalism-- international line share photos to FB: Once every 2 weeks send photo via web mail service: More than once every day What’s the first destination on: BBC P01 Richard Swinburne British 27, 6months cohabit Journalism-- international line share photos to FB: Once every 2 weeks send photo via web mail service: More than once every day What’s the first destination on: BBC P02 Jeff Campbell Australian 35, 5years cohabit cultural exchange share photos to FB: Once every 2 weeks send photo via web mail service: Once every 2 weeks What’s the first destination on: home town’s news site first P02 Jeff Campbell Australian 35, 5years cohabit cultural exchange share photos to FB: Once every 2 weeks send photo via web mail service: Once every 2 weeks What’s the first destination on: home town’s news site first P03 Erik Avasalu USA 32,5years Main job is architect consultant, Part time job is English teacher married and two kids (boy is 3 years old and girl is 1 years old ) share photos to FB: Once every 2 weeks send photo via web mail service: Once every 2 weeks vertical site for interest or work,eg: Game’s portal or technical info site or wikipedia P03 Erik Avasalu USA 32,5years Main job is architect consultant, Part time job is English teacher married and two kids (boy is 3 years old and girl is 1 years old ) share photos to FB: Once every 2 weeks send photo via web mail service: Once every 2 weeks vertical site for interest or work,eg: Game’s portal or technical info site or wikipedia P04 Francois France 29,11months married and have kid mobile software engineer share photos to FB: Once every 1 week send photo via web mail service: Once every 1 weeks What’s the first destination on: Qt class 、 windows UI QT site P04 Francois France 29,11months married and have kid mobile software engineer share photos to FB: Once every 1 week send photo via web mail service: Once every 1 weeks What’s the first destination on: Qt class 、 windows UI QT site P05 Jake Morrision USA 40,5 years software engineer, main product is IP phone share photos to FB: Once every 2 weeks send photo via web mail service: Once every 2 weeks What’s the first destination on: Reddit com 、 Y!combiraton.com Scriptingnews,groklaw.ne t P05 Jake Morrision USA 40,5 years software engineer, main product is IP phone share photos to FB: Once every 2 weeks send photo via web mail service: Once every 2 weeks What’s the first destination on: Reddit com 、 Y!combiraton.com Scriptingnews,groklaw.ne t

Overall experience form users 5 Confidential I want the service tell me what should I do and what is done. I need more respond form system.*2 (P01 、 P05) User 01: Journalism--international line /British I want the system tell me what should I do and what is done.I need more respond form system. I am not sure where the photos were stored. I want to know who serve this service, I care about the company’s brand. If I use this service. I want to know how use and access this device and storage too. User 02:cultural exchange/Australian I thinks young people will learn this service fast I likes space’s color. I think miiiCasa will make my safer.

Overall experience form users 6 Confidential User 03 :Main job is architect consultant, Part time job is English teacher/USA He totally can’t understand the concept of miiiCasa Space. I was confused by bad wording. If there is a router with storage, he expects the transference speed of will improve. Why I need to change my existing behavior. (He means store and sharing photo). I can share photo on FB,I don’t need miiiCasa Space. User 04 :mobile software engineer/Francois User 04 says he will fell embarrassing when he show the photo via miiiCasa Space’s slideshow.

Overall experience form users 7 Confidential User 05 : software engineer, main product is IP phone/USA User 05 says : The three functions’ name and category are not clear and he does not know how to use it. User 05 says : he guesses the home file sharing means internal things and the my remove access means external things. But he still can’t understand the categories very well. User 05 says :miiiCasa Space should improve the step by step guide for new users. Like a set up wizer. User 05 says System did not provide enough info for him to identify what is happen and what’s next step. User 05 says if miiiCasa Space’s device can plug SD card, it would be good.

Detail finding by function flow 8 Confidential Does user know how to store data in miiiCasa Space?

Detail finding by function flow 9 Confidential TASK 3 – You had a birthday party for your kid yesterday, and you took a lot of photos using digital camera. All the photos are now on the folder called “Birthday Party” on desktop of the computer. You want to store these photos in the miiiCasa Space. Expected flow:

Detail finding by function flow 10 Confidential After reading the task, 2 users use the client behavior*2 (04 、 05), action items include: go to desktop multiple select the photos clicks right key and want to move them into the miiiCasa Space client. Moderator hints them, maybe they can go back to Space service page.

Detail finding by function flow 11 Confidential Destination 1: Space Hp Users feel confuse and do not know where to get start *2 (P01 、 03) User 01 thinks there are too much promotion button in the space hp, he doesn’t which one he should use User 03 wants to find the “upload” button in Space hp.

Detail finding by function flow 12 Confidential Destination 2: Home file sharing hp Users mentions the “join device” in this page.*3 (P02 、 03 、 05) User 05 says the wording of “Join device” is weird. User 05 “join device” in this page, but he does not what he does and why. User 01 Interests in “Storage module”. User 01 wants to see the relationship between PC and router.

Detail finding by function flow 13 Confidential Destination 3: Photo album list page Uses do not know they need to create a folder for store photos.*4 (P01 、 02 、 03 、 05)

Detail finding by function flow 14 Confidential Destination 4: Create a folder layer 2 users mention the storage name is too long or horrible. (P01 、 P05)

Detail finding by function flow 15 Confidential Destination 5: Upload page All user paused and wait for thumbnail. All user do not see the “upload file” button in uploading page (image2). 2 users don’t know how to multiple select in window system.(P02 、 P05) User01 says “Upload photo” is web service behavior. But create folder seems created in local storage. User 03 says upload should be on step things.

Detail finding by function flow 16 Confidential Does user know how to share photo album via miiiCasa Space?

Detail finding by function flow 17 Confidential TASK 4 – You want to share the birthday party photos in the miiiCasa Sapce to your sister, Cathy. Expected flow:

Detail finding by function flow 18 Confidential Destination 1: Space Hp Users are confused by “home file sharing” and “My shared folders”, the function description is similar*3 (P01 、 04 、 05)

Detail finding by function flow 19 Confidential Destination 2: home file sharing hp There is no special finding in this task.

Detail finding by function flow 20 Confidential Destination 3: Photo album list 4users want to select and share folder in album list page.(P01 、 02 、 03 、 04) User 03 can’t find the album he uploaded. User 01 was confused by check box with folder.

Detail finding by function flow 21 Confidential Destination 4: photo list page All users mention the share button User 01 says I am not sure “share” button will share all album or individual photo. User 04 selects some of the photos and clicks on share button.

Detail finding by function flow 22 Confidential Destination 5: Share to page 3 users click the image under the “input address” button.(P02 、 03 、 04) 2users want to know how to add contacts.(P04P05) 2 users want to add new contacts in “select form contacts” picker.(P04 、 P05) If user clicks “select form contacts”, it seems user does not know how to get back to “share to” page.

Detail finding by function flow 23 Confidential Does user know how to set remote access?

Detail finding by function flow 24 Confidential TASK 5 – You also want to show these photos to your colleagues when you go to work tomorrow. But since there are too many photos to fit in your flash drive, you want to make this router accessible from the office so that you can download photos from the office directly. Expected flow: 1 2 3

Detail finding by function flow 25 Confidential Destination 1: Space Hp 5 users say “Join device” is bad or hard to explain remote access.

Detail finding by function flow 26 Confidential Destination 2: Home file sharing hp 2 users finished “join process” in this page.(P01 、 05) User 01 clicks into this page and join device. He says there is only one link on this page. So he clicks on it. User 05 finished “join process” in Task 3, It seems the “join” link is very attractive for him. But he does not know what he does.

Detail finding by function flow 27 Confidential Destination 3: Join device layer 5 users do not know if he done or not. 3 users say the wording of “You already registered XXXx successfully” is wrong.(P01,04 、 05) 2 users say they don’t know what will happen and how to remote access from outside.(P0102)

Detail finding by function flow 28 Confidential Does user know how to remote access via miiiCasa Space web?

Detail finding by function flow 29 Confidential TASK 6 – This is your computer in the office. Use it to download any 3 photos from the “Birthday Party” folder in the miiiCasa Space and put the photos on the desktop. Expected flow:

Detail finding by function flow 30 Confidential Destination 1: Space web hp 3 users clicks in to “home file sharing” for remote access task.(P01 、 02 、 04) It can’t be click in the real environment.

Detail finding by function flow 31 Confidential Destination 2: My remote access device web page 2 users know the meaning of “in other network” and “in my network”(P04 、 P05)

Detail finding by function flow 32 Confidential Destination 3: album list There is no special feedback in this task.

Detail finding by function flow 33 Confidential Destination 4: photo list page- download function 2 users dislike download as zip file.(P02 、 05) User02 hopes the album name will be display in the zip’s file name.

Detail finding by function flow 34 Confidential Does user know how to view the folders shared by others?

Detail finding by function flow 35 Confidential TASK 6 – This is your computer in the office. Use it to download any 3 photos from the “Birthday Party” folder in the miiiCasa Space and put the photos on the desktop. Expected flow:

Detail finding by function flow 36 Confidential Destination 1: Space hp User 03 thinks “My shared folders” means “the folder I shared, not include the folders shared form others.

Detail finding by function flow 37 Confidential Destination 2: My shared folders Use 4 users click the “friend’s name” link, not “view folder” link. (P01 、 02 、 03 、 05)

Detail finding by function flow 38 Confidential Destination 3: My Shared Folders - xxxx's Sharing There is no special feedback in this task.

Detail finding by function flow 39 Confidential Destination 3: My Shared Folders - xxxx's Sharing- photo list There is no special feedback in this task.

Detail finding by function flow 40 Confidential Destination 4: photo page- slideshow function 3 users mention the slideshow’s bug.(P01 、 020 、 4) 3 users can’t find the full screen button (P02 、 04 、 05)

Key questions by pages 41 Confidential Space hp 5 users say “Join device” is bad or hard to explain remote access. 3 users are confused by “home file sharing” and “My shared folders”, the function description is similar. (P01 、 04 、 05) 3 users clicks in to “home file sharing” for remote access task.(P01 、 02 、 04) 2 users feel confuse and do not know where to get start (P01 、 03) User 01 thinks there are too much promotion button in the space hp, he doesn’t which one he should use. User 03 wants to find the “upload” button in Space hp. User 03 thinks “My shared folders” means “the folder I shared, not include the folders shared form others”.

Key questions by pages 42 Confidential Home file sharing page 3 user mention the “join message” in this page. (P02 、 03 、 05) User 01 Interests in “Storage module”. User 01 wants to see the relationship between PC and router. User 05 says the wording of “Join device” is weird.

Key questions by pages 43 Confidential Photo album list page 4 uses do not know he need to create a folder for store photos. (P01 、 02 、 03 、 05) 4 users want to select and share folder in album list page.(P01 、 02 、 03 、 04) User 03 can’t find the album he uploaded. User 01 was confused by check box with fold

Key questions by pages 44 Confidential Create a folder layer 2 users mentions the storage name is too long or horrible. (P01 、 P05)

Key questions by pages 45 Confidential Uploading page 5 users paused and wait for thumbnail. 5 users do not see the “upload file” button. 2 users don’t know how to multiple select in window system. User01 says “Upload photo” is web service behavior. But create folder seems created in local storage. It makes him confuse.

Key questions by pages 46 Confidential photo list page 2 users dislike download as zip file.(P02 、 05) User 01 says I am not sure “share” button will share all album or individual photo. User 04 selects some of the photos and clicks on share button. User 02 hopes the album name will be display in the zip’s file name.

Key questions by pages 47 Confidential Single photo page-slideshow 3 users mention the slideshow’s bug.(P01 、 02 、 04) 3 users can’t find the full screen button (P02 、 04 、 05)

Key questions by pages 48 Confidential Share to page 3 users click the image under the “input address” button.(P02 、 03 、 04) 2 users want to know how to add contacts.(P04 、 P05) 2 users want to add new contacts in “select form my contacts” picker.(P04 、 P05)

Key questions by pages 49 Confidential Join device layer 5 users do not know if he done for remote access or not. 2 user say the wording of “You already registered XXXx successfully” is wrong.(P04 、 05) 2 users say they don’t know what will happen and how to remote access from outside.(P01 、 02)

Key questions by pages 50 Confidential My remote access device web page 2 users know the meaning of “in other network" and “in my network”(P04 、 P05)

Key questions by pages 51 Confidential My shared folders 4 users click the friend’s name, not view folder link.

Appendix 52 Confidential Raw data by user User 1 -Journalism--international line /British User 1 User 2 -cultural exchange/Australian User 2 User 3 -Main job is architect consultant, Part time job is English User 3 teacher/USA User 4 -mobile software engineer/Francois User 4 User 5 -software engineer, main product is IP phone/USA User 5