Mentorship Program Xerox Young Professionals Mentoring Program Overview December 11, 2008 Call in number: Intelnet: 8* Toll Free: 1 (877) Participant code: Today’s session will be recorded and available for replay in a few days

Mentoring Program Xerox Young Professionals Mentoring Program Overview December 11, 2008

Agenda »Welcome from Carole Bakhos (5 min) »Introduce the program team (5 min) »Program Overview (15 min) »Discussion topic (15 min) "How to experience a successful mentorship" »Q&A's (15 min) »Wrap-up – Carole Bakhos (5 min)

Program Administrators Pinyo Bhulipongsanon ACT Vice President and Executive Secretary Patricia Hill TWA Mentoring Program Chair Megan Thompson MCWA President Margaretta Williams TWA Member / BWLC Secretary Carole Bakhos Xerox Young Professionals Chair

Objectives for Today »Share program design »Demonstrate web-based mentor search »Learn what makes a successful mentoring relationship »Respond to questions

Program Design Overview Mentee Perspective Create Mentor Scout profile Search for mentor using profile data Request a mentor; personalize message with why you chose them Receive accept / decline message Initiate mentorship Sustain mentorship Close mentorship Expect to drive the relationship. This is your career and you own your development process!

Program Design Overview Mentor Perspective Create Mentor Scout profile Receive a request via e- mail Review requestor ’ s profile; accept or decline Provide feedback regarding your decision Initiate mentorship Sustain mentorship Close mentorship Expect to spend at least one hour every 4-6 weeks per mentee. This is more than an exploratory interview!

Program Guidelines  Prospective mentees request participation through a program administrator  Mentee should request mentorship through the tool within 2 months of creating their profile  Mentor accepts or declines the request within two weeks  Mentorship is closed by mentee when objectives are met or program team closes after 12 months

Mentoring Program »When to Use »Establish a relationship to explore topics such as: Career Planning Leadership Networking Xerox culture & processes Work/Life Balance »When not to use: »Quick “how to” questions »Expectation of “sponsorship” »Too busy / unable to commit to a mentoring relationship The mentoring program is one of many tools for managing your Personal Development / Career Development Plan

Mentoring Program Status (12 Nov 08) Since 29 Sept: 198 Total Participants: +6 Mentors; +5 Mentees; +4 Both Activity driven by mostly BWLC Program Launch

Demographics (12 Nov 08) Mentors by Geography (top 10) Mentors by Org (top 10) Mentees by Geography (top 10) Mentees by Org (top 10)

Demographics (12 Nov 08) (cont’d) Mentors by GenderMentees by Gender

Demographics (12 Nov 08) (cont’d) Mentors by RaceMentees by Race

Demo – Web tool »Mentoring Documents »Search Functionality »Notes Feature »Goals Feature

poll How many of you have been mentors before?

Why Be a Mentor?How to be a good one? »Develop leadership skills and build confidence »Gain a different perspective »Add to your professional network »Help develop future leaders »Know you had an impact on someone’s professional and personal development »Be a role model through actions and words »Be a patient and engaged listener »Be open and honest »Inspire trust; protect confidentiality »Offer supportive feedback »Give advice without dictating actions »Encourage independence yet offer support »Be reliable, caring and supportive

poll How many of you have been mentored before?

Why Be a Mentee?How to be a good one? »Have an ally to help you think through challenges and opportunities »Benefit from another person’s experiences »Open networks that would otherwise be closed »Help with career progression planning »Practice for being a mentor »Come prepared »Ask questions »Accept criticism graciously »Learn from mistakes »Demonstrate courage to try new things »Accept responsibilities »Protect confidentiality »Be open and honest »Be respectful and grateful »Listen, watch, learn, grow

What is Mentoring? Mentoring is the process for a subject matter expert to share wisdom and develop a less experienced person.

Where does the wisdom come from? CoachingMentoring CoachCoacheeMentorMentee

Tips for starting a successful mentorship »Agree and commit to the time requirements of the mentorship. »Agree on communication and meeting times, methods and frequency: Meeting type: Phone, , forum, chat, in-person. Where to meet. When to meet. How often to meet. »Share and agree on goals and expectations. »Agree on responsibilities, boundaries and off-limit areas. »Agree to keep discussions between mentor and mentee private and confidential. »Agree to be open, honest and positive. »Schedule periodic reviews to measure progress toward the goals of your mentorship.

Set SMART Goals » S pecific - Use the 6 Ws: Who, What, When, Where, Which, and Why. Who is involved in accomplishing the goal? What is to be accomplished? When will it be accomplished? Where will it be done? Which steps are critical to the goal? Why do you want to accomplish this goal? (what are the benefits?) » M easurable - Answer how will you know when you achieved your goal? » A chievable/Attainable - Goals are realistic and achievable. Goals that require the mentee to stretch and reach beyond their comfort zone are best. Goals that are too easy or too hard are demotivating. » R elevant - The goal is important to you, you are both willing and able to reach it. will this goal lead to the desired results? » T ime-Bound - When will the goal be completed? Without a deadline, the goal can be postponed indefinitely.

Tips for achieving Goals »Use present tense for goals »“I deliver my projects on schedule” »Use positive tense for goals. »“I am on time” vs. “I am never late” »Write down your goals »Review and reread your goals daily »Break your goals down into smaller tasks/steps »Prioritize your steps »Work your highest priority steps until completion »Move on to your next highest priority step

Next Steps »Assess your interest and readiness to commit to a mentoring relationship »Contact your Chapter President / Program Chair to request participation in the TWA Mentoring Program »Receive welcome package and begin the process!

Questions?

poll How satisfied are you with today’s lunchtime forum?

Media Coverage »E-article published in April issue of Society of Human Resource Management »E-article published in May issue of Managing Diversity »Workplace News – July/August cover story features Xerox Program, mentor Tony Marino and mentee Able Tai »NYPOST.COM – Interview with Megan Thompson, mentee rate_counsel_ htm rate_counsel_ htm »T&D (Training & Development) piece written by Beth Carvin (Nobscot CEO), approved by Xerox PR, not yet published