Motor Carrier Services Telecommuting The Missouri Department of Transportation.

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Presentation transcript:

Motor Carrier Services Telecommuting The Missouri Department of Transportation

HISTORY Best value for every dollar Going green Right time, right resources Flexibility

Trial by fire Snow storm + icy roads + no employees = success!

Hurdles Equipment Security Firewall

Resolutions Employee investment or buy-in LogMeIn Cisco 5505s

Continuing Success LogMeIn allowed expansion to other programs Modified work processes Instant chat

Reaping the Benefits Goal – 10 FTEs 2010 – 2 FTEs 2011 – 8 + FTEs

Reasons for improvement Safety & Compliance – relinquished offices Emergency calls included for both agents and admin New equipment purchased

Performance Documentation Log Accountability Supervisors review Maintain or improve performance than when in the office

Telecommuting Log

OSOW Permit Report

Rules and How To’s Diagramed how to hook up equipment Labeled the equipment for ease of hookup Added all cords and documents to each bag Sign out log for the phone bags that aren’t assigned Detailed work schedules

Proposed phone box rotation

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