1 NTTC/NTC ERO Training Chicago 2008 ERO TRAINING SECURITY SET UP FILE TRANSMISSIONS RECORD KEEPING

2 NTTC/NTC ERO Training Chicago 2008 ERO TRNG. ENVIRONMENT  THIS TRAINING MODULE DESIGNED TO BE USED IN CONJUNCTION WITH;  TAXWISE RUNNING IN BACKGROUND  PUB 3189 AVAILABLE FOR REFERENCE

3 NTTC/NTC ERO Training Chicago 2008 ERO RESPONSIBILITIES  SECURITY OF TAXPAYER DATA  PRE-SEASON SET-UP  E-FILE RETURNS TO CCH/IRS  COMMUNICATION

4 NTTC/NTC ERO Training Chicago 2008 ERO RESPONSIBILITIES  PROCESS ACKNOWLEDGEMENTS  PROCESS REJECTED RETURNS  UPDATE TAXWISE SYSTEMS  RECORD KEEPING  END OF SEASON CLOSEOUT

5 NTTC/NTC ERO Training Chicago 2008 TAXPAYER DATA SECURITY PUB 3189, PP 25, 60

6 NTTC/NTC ERO Training Chicago 2008

7 TAXPAYER DATA SECURITY PUB 3189, PP 25, 60  TAXPAYER DATA ENCRYPTED  COMPUTERS KEPT SECURE  OS AND TW PASSWORD PROTECTED  PROTECT TAXPAYER DOCUMENTS  DELETE RETURNS FROM NON- TRANSMITTING COMPUTERS

8 NTTC/NTC ERO Training Chicago 2008 PRESEASON SETUP PUB 3189, PG 41  ASSIST TC TO INSTALL TAXWISE  SET EFIN  STARTING DCN (JUST A COUNTER)  DIFFERENT EACH COMPUTER  DISTINCT FROM SITE TO SITE  DO NOT CHANGE DURING SEASON  REGISTER SOFTWARE

9 NTTC/NTC ERO Training Chicago 2008

10 NTTC/NTC ERO Training Chicago 2008 PRESEASON SETUP PUB 3189, PG 41  UPON RECEIPT OF SOFTWARE  SET SIDN & SITE NAME  SET OTHER DEFAULTS  MID-JANUARY  LOAD 2007 CLIENTS TO 2007 TW  CARRY FORWARD TO 2008

11 NTTC/NTC ERO Training Chicago 2008 VALID E-FILE  CREATE E-FILE  DO NOT OPEN RETURN AGAIN  INVALIDATES E-FILE  ERO MUST RECREATE TO TRANSMIT  NOT OBVIOUS UNTIL “SEND”  PRINT RETURN FROM “FILE” MENU

12 NTTC/NTC ERO Training Chicago 2008 E-FILE RETURNS PUB 3189, PG 71  BACKUP RETURNS  RESTORE RETURNS TO TRANSMITTING PC  COMPLETE 8879?  QUALITY REVIEW COMPLETED?  “SEND” RETURNS

13 NTTC/NTC ERO Training Chicago 2008 E-FILE RETURNS PUB 3189, PG 71  CREATE DECLARATION CONTROL REPORT (DCR)  FIX ANY ERRORS  PRINT DCR  TRANSMIT RETURNS

14 NTTC/NTC ERO Training Chicago 2008 ACKNOWLEDGEMENTS PUB 3189, PG 77 – Exhibit 13

15 NTTC/NTC ERO Training Chicago 2008 PUB 3189

16 NTTC/NTC ERO Training Chicago 2008 ACKNOWLEDGEMENTS PUB 3189, PG 77 – Exhibit 13  “MAIL TOSSED” or  GET ACKNOWLEDGEMENTS  FEDERAL ACKS  STATE ACKS  TAXWISE S  PRINT ACKNOWLEDGEMENT REPORT  LOOK FOR REJECTS  MATCH TO DCR

17 NTTC/NTC ERO Training Chicago 2008 ACKNOWLEDGEMENTS  NO ACKNOWLEDGEMENT FROM CCH  AFTER 7 DAYS, CONTACT CCH AND INVESTIGATE  ENSURE PROBLEM IS CORRECTED

18 NTTC/NTC ERO Training Chicago 2008 REJECT HANDLING PUB 3189, PG 78  LOOK FOR REJECT CODE  TAXWISE SHOWS ERROR IN RETURN  CORRECT ERROR  IF POSSIBLE, RETRANSMIT  IF NOT POSSIBLE, CONVERT TO PAPER  PROVIDE FEEDBACK TO COUNSELOR AND QUALITY REVIEWER

19 NTTC/NTC ERO Training Chicago 2008 ERO TRANSMITTAL LOG  INSURE ALL RETURNS COMPLETED ARE TRANSMITTED  MATCH SITE SIGN-IN SHEET TO DCR  ENTRY IN COMMENTS FIELD  USE MODIFIED SIGN-IN SHEET  RECORD EVENTS HERE  TRANSMITTED RETURNS TRACKED IN TW

20 NTTC/NTC ERO Training Chicago 2008

21 NTTC/NTC ERO Training Chicago 2008 RECORD KEEPING  COMPLETED 8879s  DCRs  ACKNOWLEDGEMENT REPORTS  TAXWISE REPORTS, AS APPROPRIATE  SEND 8879s TO IRS SPEC PERIODICALLY

22 NTTC/NTC ERO Training Chicago 2008 END-OF-SEASON CLOSEOUT PUB 3189, PG 83  BACKUP ALL RETURNS  CREATE ANY FINAL REPORTS  BACK UP FILES FOR  IRS SPEC  AARP DATA RETENTION  DELETE RETURNS  TPCLEAR - AARP  WIPE DISK - IRS

23 NTTC/NTC ERO Training Chicago 2008 COMMUNICATIONS  ERO MUST COMMUNICATE WITH:  COUNSELORS  COORDINATORS  OTHER EROs  QR VOLUNTEERS  LOCAL TCs  IRS SPEC

24 NTTC/NTC ERO Training Chicago 2008 ERO TRAINING QUESTIONS? COMMENTS?