How Hotels Count and Measure

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Presentation transcript:

How Hotels Count and Measure Occupancy The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale) Measures the hotel’s “share of the market,” so it measures quantity Occupancy = number of rooms sold ÷ number of rooms available for sale Sales per Occupied Room (Average Daily Rate, ADR) The amount received for each room sold Measures the quality of the business. Normally, price (ADR) increases as occupancy percentage increases Average daily rate = room sales (measured in dollars) ÷ number of rooms sold 1

How Hotels Count and Measure RevPar (Revenue per Available Room) The relationship between revenue per room and the total room inventory available Measure how well front-office managers fill rooms without cutting prices RevPar = room revenue ÷ number of rooms available for sale Double Occupancy Refers to any room in which there is more than one person Double occupancy increases per-room revenue because of the additional charge High double occupancy skews room revenue, and hence ADR, upward Percentage of double occupancy = (number of guests – number of rooms occupied) ÷ number of rooms occupied

How Hotels Count and Measure Break-even Point The point at which there are neither profits nor losses Below this point fixed costs to be paid exceed revenues leading to losses Some fixed costs: interest, lease/mortgage payments, salaries Any revenue above this point makes a huge contribution to profits, once semi-fixed and variable costs are paid Semi-fixed costs: utilities Variable costs: wages, laundry, soap used by guests Over the years, the break-even point has dropped from 70% occupancy to 55% to 60% occupancy 3

Calculating Daily Statistics – Example Notation Item Hotel (A) Number of rooms available for sale 800 (B) Number of rooms in the hotel 820 (C) Number of rooms sold to guest 600 (D) Number of dollars received from guests for rooms $48,000 (E) Number of employees on staff 500 (F) Number of guests 700 Item Hint Hotel Percentage of Occupancy (C)÷(A) 75% Sales per occupied room (ADR) (D)÷(C) $80 Sales per available room (REVPAR) (D)/(A) $60 Mathematical check ADR x Occupancy=REVPAR $80 x 75%=$60 Employees per guest room (E)÷(A) 0.625 Percentage of double occupancy [(F)-(C)]÷(C) 16.6% 4

Calculating Daily Statistics – In-class Assignment Given Notation Item Hotel A Hotel B (A) Number of rooms available for sale 1000 2000 (B) Number of rooms in the hotel 1050 2100 (C) Number of rooms sold to guest 750 1400 (D) Number of dollars received from guests for rooms $75,000 $280,000 (E) Number of employees on staff 650 3000 (F) Number of guests 850 1800 Calculate for both hotels the following: Item Hint Hotel A Hotel B Percentage of Occupancy (C)÷(A) Sales per occupied room (ADR) (D)÷(C) Sales per available room (REVPAR) (D)÷(A) Mathematical check ADR x Occupancy=REVPAR Employees per guest room (E)÷(A) Percentage of double occupancy [(F) -(C)]÷(C) 5

Special Characteristics of the Hotel Business Perishability At midnight, value of unsold inventory is $0 Tomorrow we are selling tomorrow’s inventory Puts pressure to sell “now” Location Fixed Cannot move or “deliver” to high demand areas Changing value of fixed location Re-routing of highway could devastate business Marketing and sales promotion very important Need to bring customers to hotel 6

Special Characteristics of the Hotel Business Fixed Supply, but Varying Demand Example: Our hotel only has 100 rooms Today only 50 are sold, revenue is lost Tomorrow, Super Bowl in town, but I can only sell 100 rooms! No way to make up lost revenue No way to increase production to meet increased demand 7

Special Characteristics of the Hotel Business High Operating Costs Capital Intensive Cost per room is $50,000 to $1 million Labor Intensive Hassles of dealing with labor Costs of dealing with labor High Fixed Costs – Low Variable Costs Even at low/no occupancy we incur fixed costs Mortgage, utilities, salaries, marketing, etc. Variable costs per occupied room are low Cost of cleaning, replacing linen, utilities used, etc. Need to make or exceed Break Even Point High profits, once break-even point exceeded 8

Special Characteristics of the Hotel Business Seasonality Within Year Business fluctuates from winter to spring to summer to fall in most hotels Within Month Business fluctuates from early to mid to late part of the month Within Week Corporate/Downtown hotels busy on weekdays, empty on weekends Leisure hotels busy on weekends, empty on weekdays 9