Quality Activity Matrix Presented by Sandra Toalston President, SanSeek 1

Project Quality Management The Project Management Body of Knowledge (PMBOK® Guide) Fifth Edition, Chapter 8 Project Quality Management Knowledge Area – Plan Quality Management (Planning Process) – Perform Quality Assurance (Executing Process) – Control Quality (Monitoring and Controlling Process) 2

The Quality Activity Matrix falls within the Perform Quality Assurance Project Quality Management: – Plan Quality Management – Perform Quality Assurance – Control Quality 3

Types of Organization Structures The Quality Activity Matrix is mostly used in a “Strong Matrix Organization” Reference Figure 2-4, page 24, for Strong Matrix Organization in PMBOK® – Has a full time Project Manager with considerable authority and full-time project administrative staff. – Project staff is matrix from other functional areas It will also works with the other types of matrix organization structures (weak, balance, and projectized and composite). 4

Quality Activity Matrix What is it? – It is an At-A-Glance tool – It is a discussion point between the project manager and the quality manager or the project lead and the quality engineer. – It is a baseline of minimum quality activities. 5

Quality Activity Matrix Why do we need it? – It helps communicate the Quality Activities to Project Managers and other project personnel and stakeholders. – It ensures that quality activities are on the Project Schedule. – It helps to justify resources with top management and stakeholders. 6

Quality Activity Matrix Who uses it? – Project Managers – Project Personnel – Quality Managers – Quality Engineers – Stakeholders 7

How is it created? What does it look like? For today’s example, I will use a generic Quality Activities Matrix. It can be use for any quality activities on any type of project. 8

First Step Determine the type of quality activities that will be performed using key terms: 9

First Step Determine the type of activities using key terms: Participate – Defined: To be a contributing member with defined roles and responsibilities – Example: participate as a member of the configuration control board, material review board, milestone reviews, etc. 10

First Step Determine the type of activities using key terms: Assess – Defined: to evaluate processes or products and provide assessment results and recommendations. – Example: Assess project documents such as, System Concept, Software Specifications, preliminary and critical design, configuration management plans, test readiness, etc… 11

First Step Determine the type of activities using key terms: Perform – Defined: to lead or conduct a prescribed activity – Example: perform project quality audits 12

First Step Determine the type of activities using key terms: Review – Defined: to extract for informational purposes and use as potential input into activity planning – Example: Review project plan, measurements, action items, lessons learned, etc… 13

First Step Determine the type of activities using key terms: Develop – Defined: create or author project documents – Example: Quality Manual, Quality Assurance Plan, Surveillance Plan, Quality Statement of Work, Quality Assurance Requirements, Corrective Actions, Process Improvements, etc… 14

First Step Determine the type of activities using key terms: Capture – Defined: Record – Example:, Measurements, action items, meeting minutes, Lessons Learned, etc… 15

First Step First step is completed once you have determine the type of quality activities using key terms for your organization: Participate Perform Assess Review Develop Capture 16

Second Step What Life Cycle will you use: -Project Life Cycle; System Engineering Life Cycle; Software Engineering Life Cycle, etc…. 17

Third Step What project activities: -Project Reviews, Deliverables, Configuration Management, Defect Tracking, Corrective Actions, Risk Management, Verification, Validation, etc… 18

Third Step Quality Project Activities may be driven by: – Quality standards: ISO 9001, AS9100, ISO 20000, TL 9000, ISO 27000, etc… – Hardware and Software Standards: Industry (DoD and Aerospace) standards, IEEE standards, Workmanship standards, Coding Standards – Models and other Methodologies: CMMI, Agile, etc… 19

20 Example: System Development Life Cycle (SDLC) Use your organizations life cycle here

21 Example of Quality Activities - Participate - Capture - Develop - Assess - Review - Perform Use your quality organizations “Key” Activities here

Define Your Key Terms 22

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36 Sample

Quality Activity Matrix Can be customized and developed by any organization Is key to determining quality resources, key roles and responsibilities Is key to determining quality project : – Resources – milestones – work breakdown structure – cost 37

Exercise Work in teams of two Fill in the blank Quality Activity Matrix Using your organizations life cycle Using activities performed on projects 38

Questions? Contact Information: Sandra Toalston President, SanSeek 39