Training and Education for the Uniform Business Office Presented to the UBO Advisory Workgroup UBO Support Team Members August 2, 2005

2 Why Education and Training is Needed Background on the MHS:. Unified coding and billing guidelines are DoD mandated for TPC, MAC and MSA. New policies and procedures, UBO guidance, billing information, software, and business models evolve and change constantly. Staff at the MTFs need the most up-to-date information to perform their jobs effectively and compliantly.

3 Education and Training Basics The Basics of Training Development: Different people learn in different ways. Education and training needs to be delivered in a way that can then be repeated at the jobsite. Training needs to be comprehensible. Basic to advanced Universal Truths There is no “one” best way to train. Utilizing different methods has been proven to be more effective.

4 Methods of Training Method 1 – PowerPoint Presentations Delivered through the UBO Website these can come from either developed education or presentations given throughout the MHS. Method 2 – Audio Conferencing and Video Teleconferencing scheduled presentations using a toll-free telephone number. Handouts provided through the UBO Website Method 3 – Web-based Training Self-directed distance learning presents materials through a website. Student reviews the material and answers a competency-based quiz. Method 4 – Webinars (Web Ex, Net Meeting, etc.) This combines the participant and their computer linked to the presenter through the web with a conference call connection. Method 5 – Workshops & Conferences Participants travel to a conference or workshop and choose topics/sessions of interest. Method 6 – Newsletter, Website, FAQ’s Participants can read information available on the website to gain information

5 UBO Learning Center The UBO Program Office will be developing and deploying a UBO Learning Center through the UBO Website that will be dedicated to training. A variety of training methods will be used. A training calendar will be posted on the UBO Website listing monthly training. There could be a monthly audio teleconference on a topic occurring, as well as featured power point presentations and web- based training. These sessions will repeat based on volume of class size and interest.

6 Method 1 – PowerPoint Presentations Using Power Point Presentations Effectively: Examples for power points topics would include materials presented at the annual education conference When policy and guidance changes or new billing rules need to be communicated. In future power points, we’d like to include speakers notes to enhance the bulleted material. In future power points given at the annual conference, have some sessions recorded so the learner can utilize power point handout and have the presenter’s voice.

7 Method 2 – Audio Conferencing & VTC’s Using Audio Teleconferencing and VTC’s Effectively: Examples for audio teleconferencing might be:  Prior to new rate packages rolling out  Changes to the UBO Manual and Business Rules  A series dedicated to Corporate Compliance  E-billing Note: Audio teleconferences and VTC’s are always more effective when handouts are provided.

8 Method 3 – Web-based Training Using Web-based Training Effectively: Examples might include:  PATCAT Assignment training  Injury Data Collection Note: web-based training is most effective when there is a self- assessment included that tests the competency of the learner.

9 Method 4 – Webinars (Web Ex, Net Meeting, etc.) Using Webinar’s Effectively: Examples might include:  Cosmetic Surgery Estimator Note: Most effective when showing how forms, screens need to be filled out correctly.

10 Method 5 – Workshops & Conferences Using Conferences Effectively: It’s understood that not everybody can attend the annual educational conference due to time and money; however:  Slides can be utilized by MTF’s for training and education.  Participants of the conference can come back to their MTF’s and present training to other staff members.  Large numbers of participants can be trained in a variety of topics. Note: If the expectation is for the conference participant to come back and present, they need to know before they attend so they attend the right sessions. * (We’ll be talking more about the conference today after lunch)

11 Method 6 – Newsletter, Website, FAQ’s Effective Uses for Newsletter, Website and FAQ’s s Easy to access by users s Can be short reads – quick hits on topics of interest s Website is a great resource and can link learner to other sources of information. s Quarterly newsletters have the latest information s FAQ’s are compiled from the Help Desk and Conference questions.

12 Summary s Training and Education is a key goal for the UBO Program Office for 2006 s A variety of training methods will be deployed to get training out to the field s Some training will be tied to the UBO Recognition Program and KPI measurement goals.