Dr. Sharad Singh 2015 ISTM

What is Competency There is often confusion between the terms competence and competency. In truth the two terms mean the same thing. ‘Competence (or competency) is the ability of an individual to do a job properly.’ ‘Competence is a required behaviour within a job role.’ ‘Competencies are the measurable or observable knowledge, skills, abilities, and behaviours (KSABs) critical to successful job performance.’ ‘Competencies are those underlying characteristics of an employee – motive, trait, skill, aspects of one’s social image, social role or a body of knowledge, which can result in effective and/or superior performance in a job or role’.

Applications of Competency Framework Job Analysis/Job Description Selection Compensation Training & Development Performance Management Promotions Retention

Using competencies Competencies Recruitment Training & Development Performance Management Career & Succession Management RewardJob design

Competency Dictionary of Civil Services Tool-Kit & Competency Dictionary for Civil Services Officers Competency Dictionary for the Civil Services Implementation Tool-kit

Competency Framework for the Civil Services Code of Conduct Ethos People First Strategic Thinking Team-working Consultation and Consensus Building Organizational Awareness Communication Skills Commitment to the Organization Ethics Integrity Self-Control Decision Making Self- Confidence Attention to Detail Equity Empathy and Respect Delegation Understanding Others Use of Technology Accountability, Transparency, Equity and Inclusiveness, Participatory, Consensus orientation, Following Rule of Law, Effectiveness and Efficiency Efficiency Achievement Orientation Conceptual Thinking Leading Others Developing Others Initiative Seeking Information Planning and Coordinating Desire for Knowledge Innovative Thinking Analytical Thinking Results Orientation

Competency Framework for Civil Services EthosEthicsEquityEfficiency People FirstIntegrity Consultation and Consensus Building Result Orientation Strategic Thinking Self- Confidence Decision making Conceptual Thinking Organizational Awareness Attention to detail EmpathyInitiative and Drive Commitment to the Organization Taking Accountability DelegationSeeking Information Leading OthesPlanning and Coordination Desire for Knowledge Innovative Thinking Problem Solving Developing Others Self-Awareness and Self control Communication Skills Team-Working

4 Pillars of Good Governance and Citizen Centric Administration Ethos Citizen centric and inclusive, promotes public good and long-term interests of the Nation Ethos Citizen centric and inclusive, promotes public good and long-term interests of the Nation Ethics Demonstrates integrity, transparency, openness and fairness Ethics Demonstrates integrity, transparency, openness and fairness Equity Treating all citizens alike, ensuring justice to all, with empathy for the weaker section Equity Treating all citizens alike, ensuring justice to all, with empathy for the weaker section Efficiency Promoting operational excellence and value for money, managing human capital and nurturing capability Efficiency Promoting operational excellence and value for money, managing human capital and nurturing capability

Competency Definitions: Ethos

Competency Definitions: Ethics

Competency Definitions: Equity

Competency Definitions: Efficiency

Competency Framework for CSS

Assistant CompetencyLevel of Proficiency Communication Skills Level 1 Commitment to the Organization Level 1 Taking Accountability Level 1 Attention to Detail Level 1 Seeking Information Level 1 Team Working Level 1

Section Officer CompetencyLevel of Proficiency Communication Skills Level 2 Taking Accountability Level 2 Attention to DetailLevel 3 Delegation Level 1 Self Awareness and Self Control Level 1 Organization Awareness Level 1

Under Secretary CompetencyLevel of Proficiency Communication Skills Level 2 Commitment to the Organization Level 2 Consultation and Consensus Building Level 1 Leading OthersLevel 3 Results OrientationLevel 3 Desire for Knowledge Level 2

Deputy SecretaryDirector CompetencyLevel of Proficiency EmpathyLevel 3 Strategic ThinkingLevel 3Level 4 Initiative and DriveLevel 3 Leading OthersLevel 4 Organization Awareness Level 3Level 4 Self Confidence Level 2Level 3

Joint Secretary CompetencyLevel of Proficiency Taking AccountabilityLevel 5 Consultation and Consensus Building Level 4 Self Confidence Level 5 DelegationLevel 4 People FirstLevel 4 Self Awareness and Self ControlLevel 5 Decision MakingLevel 4 Strategic ThinkingLevel 4 Results Orientation Level 4

Short- Listing Competencies Applicable to CSS NoCompetenciesCSS Roles AssistantSection OfficerUnder SecretaryDeputy SecretaryDirectorJoint Secretary 1 People First Level 4 2 Strategic Thinking Level 3Level 4 3 Organisation Awareness Level 1 Level 3Level 4 4 Commitment to the OrganizationLevel 1 Level 2 5 Leading Others Level 3Level 4 6 Integrity 7 Self- Confidence Level 2 Level 3Level 5 8 Attention to Detail Level 1 Level 3 9 Taking Accountability Level 1Level 2 Level 5 10 Consultation/ Consensus Building Level 1 Level 4 11 Decision Making Level 4 12 Empathy Level 3 13 Delegation Level 1 Level 4 14 Results Orientation Level 3 Level 4 15 Conceptual Thinking 16 Initiative and Drive Level 3 17 Seeking Information Level 1 18 Planning/ Coordination 19 Desire for Knowledge Level 2 20 Innovative Thinking 21 Problem Solving 22 Developing Others 23 Self- awareness and Self- control Level 1 Level 5 24 Communication Skills Level 1Level 2 25 Team-working Level 1