eGovernment Action Plan Alejandro Moya Head of Sector eGovernment

iGovernment, eGovernment Action Plan : Are they relevant for you? Dirk? Lena? Pietro?

Relevance for citizen centric eGovernment eGovernment is about Dirk, Lena, Pietro and all European Citizens and business.  Citizen Centric eGovernment The question is how will we make their lives better? How does the i2010 eGovernment Action Plan contribute? Does iGovernment play a role? How do each of the public administrations and industry contribute?

5 Priority Objectives Inclusive eGovernment Inclusive eGovernment ePartici- pation ePartici- pation Measurement Sharing Efficiency Effectiveness Efficiency Effectiveness Other High Impact Services Other High Impact Services eDocuments, l.t. archiving eDocuments, l.t. archiving High Impact Services (eP+) High Impact Services (eP+) Key Enablers (eID+) Key Enablers (eID+)

No citizen left behind: No citizen left behind: Inclusive eGovernment By 2010 all citizens benefit from trusted, innovative services and easy access for all Making efficiency and effectiveness a reality Implementing high-impact key services for citizens and businesses Putting key enablers in place Strengthening participation and democratic decision- making 5 Priority Objectives

No citizen left behind Making efficiency and effectiveness a reality Making efficiency and effectiveness a reality By 2010  high user satisfaction, transparency and accountability, a lighter administrative burden and efficiency gains Implementing high-impact key services for citizens and businesses Putting key enablers in place Strengthening participation and democratic decision- making 5 Priority Objectives

No citizen left behind Making efficiency and effectiveness a reality Implementing high-impact key services for citizens and businesses Implementing high-impact key services for citizens and businesses By 2010  100% of public procurement will be available electronically, with 50% actual usage. Putting key enablers in place Strengthening participation and democratic decision- making 5 Priority Objectives

No citizen left behind Making efficiency and effectiveness a reality Implementing high-impact key services for citizens and businesses Putting key enablers in place Putting key enablers in place By 2010  convenient, secure and interoperable authenticated access across Europe to public services Strengthening participation and democratic decision- making 5 Priority Objectives

No citizen left behind Making efficiency and effectiveness a reality Implementing high-impact key services for citizens and businesses Putting key enablers in place Strengthening participation and democratic decision-making Strengthening participation and democratic decision-making By 2010  Demonstrating tools for effective public debate and participation in democratic decision-making 5 Priority Objectives

Activities 2006 Consensus among Member States  eGovernment representatives & expert groups –Actions to achieve objectives and remove cross-border barriers –Roadmaps, pilots, Good Practices and common specifications Implementation in Member States CIP Policy Support Programme

Activities: eProcurement Awareness Policy development  consensus building, common specifications, etc. Good Practice exchange  learn from each other and share. Pilots  feasibility, learn from experience, refine common specifications and building blocks for shared reuse. A cross-border pilot shall be able to address and provide solutions showcasing how to deal with eSignatures and administrative information.

Activities: eIDM Policy development and support to provide strong leadership and reach consensus on issues such as common eIDM specifications, etc. Mutual cross-border recognition of eID pilot to learn from experience, refine common interoperable specifications and create building blocks for shared reuse. Authentic eDocuments, long term archiving, …..

Activities: E & E Sharing Ministerial Conference and eGovernment Awards Good Practice Exchange and fostering transfer. Measurement Benchmarking, benchlearning. User impact surveys. Awareness about E&E “gains”.

Activities: Inclusive eGov Pilots Accessible eGov  Inclusive Front office (accessibility, multichannel…). Inclusive eGov services  Back office redesign for inclusive services Actions of specific nature needed for Inclusive eGovernment : eAccessibility guide. Multiplatform strategies.

Activities: eParticipation The most demanding challenges in eParticipation are: Learning from Good Practices. Piloting eParticipation experiences. Actions of specific nature needed for Inclusive eGovernment include: Pilots on eParticipation and democratic decision making. Preparatory action started

Relevance for citizen centric eGovernment Dirk: I’m from Belgium, I worked –20 years in Belgium –5 years in France –6 years in Luxemburg I came back to France and I’m now retiring in the south of France How do I get my pension rights?

Relevance for citizen centric eGovernment Lena: I’m Swedish and I’m facing difficult times ahead –My contract ends in 2 weeks –I have no savings –I live on my own with 2 kids Can I get any social support? How in my remote village?

Relevance for citizen centric eGovernment Pietro: I’m Italian and I produce office furniture in my small business –My furniture is innovative and ergonomic –Our production process is cost-effective –Our prices are very competitive Shall I make an offer to the municipality of Amsterdam? How difficult will it be to make it and to provide the administrative information?

Relevance for citizen centric eGovernment Dirk is happy thinking about his retirement in France but: Can you imagine how difficult and long will all the formalities dealing with 3 administrations be? Will I have to go to these 3 countries? Lena is overwhelmed by her difficulties: Is there any public service who can help me? Will I have to go to different public services? Pietro is enthusiastic about exporting his furniture but: Will it be too complicated? Is it worth?

iGovernment & i2010 eGovernment Action Plan Dirk will be able to use his Belgian eID to apply in a pension rights portal. He is a click away from getting his pension rights from 3 countries at once! Lena will get from her municipality a single access point to apply for benefits (be they regional training programs, municipal housing, national employment schemes). She is supported by a local employee empowered by a knowledge system interconnecting administrations. Pietro will upload his offer in an eProcurement platform. The administrative information will automatically be available in an electronic virtual dossier.

iGovernment, eGovernment Action Plan : Are they relevant for you? Dirk? Lena? Pietro? And for you?

Next Steps 2007 CIP Policy Support Programme eGovernment: a priority CIP PSP Workprogramme 2007  call Spring 2007 Participants –Public Administrations –Stakeholders (Industry, civil society, end users,…) Focus –Impact  to achieve 2010 objectives –Critical mass –Demand/offer tissue (long term impact)

Next Steps 2007 CIP PSP Workprogramme 2007 Pilots Funding 50% Thematic Networks Funding 50% Policy support actions Call for tenders

Next Steps 2007 Policy development & support 2007 Communicate eGovernment impact achieved already Flagships from Member States Lisbon contribution (economic and social benefits research) Foster progress and move forward Prepare pilots, common specifications, user satisfaction, user impact, … eInvoicing, eDocs Policy development Creating a “competitive advantage” for Europe (benefits by design) Economic and social benefits Learning and measuring