MANAGEMENT 304 Feb-5 th, 2003 GLOBALIZATION #5

SO FAR We think the same RED BLUECHAIR ROSE Managers are… LAZY- FAVORITISM - UNORGANIZED TQM – Levels of management P.O.L.C. SKILLS – technical, conceptual, human ETHICS – four views

GLOBALIZATION (ch. 5) Growth of business beyond the boundaries of local or national contacts. EUROPE AMERICAS ASIA & PACIFIC RIM AFRICA

NAFTA North American Free Trade Agreement –Frees the flow of goods & services, workers and investments WHATS ONE GOOD THING? WHATS ONE BAD THING?

Ethics CORRUPTION –Illegal practices to further business - bribes SWEATSHOPS –Low wages – long hours – poor working conditions CHILD LABOR –Full time employment of children –12/12 (Children age twelve working 12 hour days)

CULTURE A shared set of believes, values, and patterns of behavior common to a group of people… Ethnocentrism – My way or the highway Ethical Imperialism CULTURE SHOCK

DIMENSIONS OF CULTURE LANGUAGE RELIGION TIME –INDIAN TIME –CPT –“HORA AMERICANA” PERSONAL SPACE ****

LANGUAGE English: “Got Milk?” Spanish: “Are you Lactating?” American English: “The Electrolux is the strongest vacuum available.” British English: “Nothing SUCKS like an Electrolux” English: “The spirit is willing, but the flesh is weak.” Russian: “The Vodka is good, but the beef is rotten!” America: “I’m Stuffed” Great Britain: “I just had sex” English: “I’m just tickled to death to be here” Russia: “Scratch me until I die!!!”

LANGUAGE English: “I’m Full” France = “I’m Pregnant” Sweden = “I’m Drunk” America = “Colgate” Spanish = “go hang yourself” DO YOU KNOW OF MORE??? Let me know via ….

SYMBOLS THUMBS UP – Australia – up yours Germany - #1 Japan - #5 Saudi – I’m winning Ghana – Bad insult Open Palm – Maybe “HI” – “ I surrender” West Africa - meaning you are a bastard you have five fathers meaning you are a bastard O.K. – France – you are a zero! Japan – give me your coins

EXAMPLES of global products That Don’t Work In America Sweden’s - “ KRAPP” toilet paper Italy’s - “ MUKK” Yogurt France’s - “ PSCHITT” Soft drink Japan’s - “ HOMO” Salami

Thing not to do… Don’t sell door-to-door in Saudi Arabia –IT IS ILLEGAL Don’t attempt to shake hands until the other person offers… –Many cultures do not use toilet paper – they use their hand!!!

IN CLASS EXERCISE Seinfeld EXERCISE….. –L–Low talker –H–High talker –O–Or….. –C–Close talker - Proximity issues….

STAND UP PERSON NEXT TO YOU STAND TOE-TO-TOE (both toes) LOOK EYE-TO-EYE INTRODUCE YOURSELF HI, MY NAME IS________ I AM FROM____________ I CHOOSE SIU BECAUSE… THEN LISTEN & LOOK TO YOUR PARTNER