IBM OEM Storage Services Overview ENTERPRISE SERVICES

2 Why Lenovo Enterprise Services? How Do Customers Benefit?  Maximize reliability and uptime – application and data availability  Improved end user support and satisfaction  Supplement customer IT Staff  Manufacturer maintains most current skills  24x7 availability of support  Stay current with fixes and releases  Genuine parts and trained, certified technicians  Reduce total cost of ownership How Do Partners and Lenovo Benefit?  Improved customer experience  Revenue and profit growth  Services builds ongoing relationship  Opportunity for renewal or hardware upgrade  Proactive response to client needs

3  Lenovo skued services for: –Storwize 3700 –EXP2500 –Tape storage –Remote Technical Support What Services Does Lenovo Offer for IBM OEM Storage

4  Warranty Upgrades:  years Warranty Upgrade Options  Uplift service level and extend coverage period  Must be purchased anytime during the Base Warranty period  Service level options: 9x5 NBD, 9x5x4, 24x7x4, 24x7x2  Post Warranty Service (Maintenance):  1 or 2 years post warranty extension options  Coverage for systems when base warranty or existing services coverage period has expired  Service level options: 9x5 NBD, 9x5x4, 24x7x4, 24x7x2  Hard Drive Retention (Keep Your Drive):  Included with warranty upgrade and post warranty service options  Data protection solution enables client to keep used/failed hard drives containing highly sensitive data  Caps costs for regulatory compliance and data privacy requirements  Remote Technical Support :  1 or 3 years service options  Unlimited, anytime phone support for hardware and software to assist you with how-to usage, installation, configuration and software defects. IBM OEM Storage Services Offering Portfolio *** ALL MISSION CRITICAL MACHINES NEED SAME DAY 24X7X4 COVERAGE ***

5 Storage Services Fact Sheet ENHANCED SUPPORT OPTIONS BASE WARRANTY WARRANTY UPGRADE AND POST WARRANTY OPTIONS

6 Remote Technical Support for IBM OEM Storage Scope DescriptionPackaging Description Covers IBM OEM Storage HW and Software OfferingsElectronic part number order and entitlement Installation and configuration support1 or 3 year agreements Remote problem diagnosticsUnlimited calls and callers Basic networking assistance (connecting to a single Ethernet port or switch) Coverage Hours: 24x7 for critical problems and 9x5 for non-critical problems Product compatibility and interoperability Basic “How to” assistance Software Defect support Dedicated phone number and rapid call queues  Part numbered for easy attach  Fast and accurate problem resolution  Single point of contact for HW and SW  Unlimited calls and callers  Supplements customer’s IT staff  Access to experience technical specialists

7  Use the services locator tool to find skued services: –Lower end storage solutions –Remote Technical Suport –Quote and attach to hardware with Lenovo skus –Orderable in the same systems as the IBM OEM HW  Contact your maintenance seller for contracted services: –V5000 and V7000 –Contract solutions can be sold by Lenovo Sellers and Lenovo Business Partners – Most Business Partners will work through their distributors to provide the quotes – Lenovo channel maintenance sellers provide training and support to help our channel attach How Do I Sell the Right Services for Storage HW 2015 LENOVO. ALL RIGHTS RESERVED.

8  Lenovo Sales and Business Partners can search Services Warranty and Upsell Offerings and Part Numbers via access to IBM application SPRT –Lenovo specific pricing is in HVEC/Xcc  SPST is a web based application  Designed to easily locate Lenovo Services part numbers  Coverage for all geographies and skued offerings –Efficiently maintains current Lenovo Services compatibility matrix –Download of the ServicePac Supported Product List (SPL) –Quick, easy, and flexible search functions –At-a-glance view of the Worldwide skued services portfolio 2015 LENOVO ALL RIGHTS RESERVED. Worldwide ServicePac Product Selector Tool (SPST)  Key Application Update “Brand Identifier” drop down now “Company” Select “Lenovo” for Lenovo Offerings & Part Numbers