Agile, efficient, effective & citizen centric Semantic decisions for improving government Geert Rensen Managing Director Marketing & Strategy

Be Informed provides governments with a semantically enabled platform for running their business An infrastructure for managing and running semantic models: manage knowledge (laws, regulations) separate from applications and processes; fully automated decisions and decision support; context driven information, advise and applications; sharing semantics throughout the government; Knowledge is recorded in an ontology which is enriched with business rules: ontology, rules, content, context 2 All functions use the same ontology: search; decisions; processes; applications; forms; files; services;...

From e-government to connected governance 3 The core task of government is governance. ‘the job of regulating society’ E-government is about improving the work of all of these branches of government, not just public administration in the narrow sense.

Issues with regulating society More and more fine grained decisions, laws & legislation growing complexity of society growing risk aversity society speed & impact of change mass individualisation 4

Case Study: Immigration and Naturalisation service irreducible complexity of society growing risk aversity society speed & impact of change mass individualisation 5 Separate the know from the flow Manage the know Automate operational decisions & support decision making in operational processes

Issues with regulating society Finding your needle in their haystack red tape / large number of rules administrative burden gap citizen and government lack of transparancy 6

Case study: Modernisation of environmental licensing One nationwide solution for all permits red tape / large number of rules administrative burden gap citizen and government lack of transparancy 7 Provide personalised contex-driven information, advice & services Develop shared context ontology semantic standards Knowledge as a service One application (e-form) One procedure One competent authority One decission 600 back offices 1600 different applications 42 systems of permits 2000 pages of legislation

Issues with regulating society Making effective policy and execute it consequently lack of coordination misunderstandings bureaucracy effectiveness of policy lack of transparency 8 policy execution & enforcement

Case Study : Modernisation of environmental licensing Improving policy with semantic models lack of coordination misunderstandings bureaucracy effectiveness of policy lack of transparency 9 policy execution & enforcement Transparent access to existing policies Developing, simulating and testing models Share meaning of both policies and data

Be Informed's solution (on an institutional level) 10 Configured with semantic models of laws, policies and information. For instance: permits, grants, fines, taxes

Be Informed's solution (on an institutional level) 11 Configured with semantic models of laws, policies and information. For instance: permits, grants, fines, taxes

Towards a semantically enabled government 12 Environmental policies Health & Safety Customs and Excise Knowledge services Decision services Domain specific front offices Authentic registrations My government Dumb case handling systems Municipal front offices Private sector front offices Semantic government infrastructure E-government building blocks

Towards a semantically enabled government In order to: really bridge the government – citizens gap; really facilitate intergovernmental cooperation; really support the process from policy formulation to implementation we need semantic models and knowledge services : it is necessary that citizens, corporations and governments understand each others language: within the public domain; between the public and private domain; from policy formulation to implementation and evaluation. they are supported in finding (given their specific context) the relevant knowledge, rules and information. We therefore help develop nationwide semantic standards. 4 februari

14 Addressing the challenges Be Informed helps: bridge the gap between government organizations and citizens; organizations to adapt to changing laws & legislation (from 9 months to a few days) reduce operational costs (with 20% - 80%) reduce development costs (10x – 100x) for new systems and solutions; reduce errors and improve compliance facilitate effective cooperation between both public and private institutions. formulate effective policies; All enabled by semantics ! Am I eligible for legal assistance? My employer went bankrupt. What now ? Where do I apply for this benefit ? When was this regulation changed ? How much am I allowed to earn as a student? 1600 organisations laws & regulations ’s products & services ’s document announcements Red tape Bureaucracy Administrative burden Inefficient Costs Lack of coordination Mistakes

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Architecture model for a semantic government 16 context ontology Taxonomy event unification model I go … I am … Taxonomy products and services law and regulations government registrations Environmental permit Residence permit Subsidized legal assistance … General administrative law act Environmental Licensing General Provisions Bill Treaty for protection of human rights & fundamental freedoms …… GBA BAG WOZ BRI Prefill