Folie 1 / RBRO STAKEHOLDER ENGAGEMENT OBJECTIVES AND DEPLYMENT

Folie 2 / RBRO Raiffeisen Bank Romania 542 outlets – 210 cities In Euro mn 2010 Q3 Total Assets5,674 Number of Customers1,888,234 Number of Employees6,880

Folie 3 / RBRO Specialized subsidiaries

Folie 4 / RBRO STAKEHOLDERS Internal External Core Non Core Investors Customers Business lines and sales force Top management Non business structures in RBRO Other banks in the Raiffeisen network Community at large and NGOs Public administration Suppliers

Folie 5 / RBRO STAKEHOLDER INVOLVEMENT PLAN Internal External Core Non Core Investigating their perspective on CSR and responsible banking Investigating the management’s perspective on CSR impact on business and on their own work – internal survey Developing the formal work frame for a CSR strategy – consultations for developing policies and procedures Sharing experience inside the group Bridging the relationship with NGOs and public administration in terms of efficient community involvement and transparent project management. Educating suppliers to respect environmental and social responsibility standards

Folie 6 / RBRO RESULTS BY MAY 2011 Internal External Core Non Core Educating the audience about annual activity reports and making responsible choice when buying We have screened all levels of employees with respect to CSR and business ethics and we are implementing customized initiatives Full support from top management for developing CSR policies and the set up of a CSR department Sharing experience inside the group 2 meetings per year about reporting on CSR projects Consultancy for CSR reporting from LBG Romania Enforcing the Code of Conduct in all contracts and developing screening procedures.

Folie 7 / RBRO EXAMPLES CSR report for 2009 (LBG) and 2010 (LBG and GRI) 1 meeting with all NGO partners and consultancy sessions Partnership with The Ministry of Environment for I Velo, plus 5 other municipalities. Same for the MMV-Raifi parks. Strategic partnership with Junior Achievement Romania for education programs Best practice at group level Releasing with account on Facebook, Twitter and You Tubewww.raiffeisencomunitati.ro