Introduction Case Waji Boutique Prepared By: Poh Pei Shan Ng Bee Sin Lim Wan Yi Tan Zhen Yuan Ng Kok Jun220066

Identified Problems Incompetence marketing strategy Employee recruitment /screening Lack of internal control Segregation of duties MonitoringAuthorities Poor Inventory management

Problem 1: Incompetence Marketing Strategy Solution: Pricing strategy: low cost and low price, year end promotion. Focus strategy: focus on certain customer based on segmentation. Style and design: based on the fashion and the customer’s preference. Lack of marketing strategy, cannot attract costumer.

Problem 2 :Mr Bashir hired the wrong person for the job position. Solution Job Analysis Conduct an interview Use social media Create a complete, accurate description and the tasks for the position Segregation of duties Know more about the background for a particular candidate Find out the most suitable candidate Set up a Twitter feed, create career sites on his own website or Facebook Lower the expenses and increase the sales

Problem 3: Deliberate deception action by staff, this include selling the product not own by company, disclose improper information about the sold product and etc. Owner can monitoring the real situation happen in the shop through his mobile phone at anytime and anywhere. Besides that, owner have to tell their staff the reason why it is necessary to be monitor, where the monitoring takes place and how the information will be used and to whom it will be disclosed. This will prevent the deception by the staff. Apply Monitoring system like CCTV(Closed-circuit television). Mr Bashir can make a spot check during the working time either to avoid the worker slacks or performing improper actions such as selling the product not own by company in the shops. Supervisory and surveillance over the period

4. Problem : Lack of authorization Khawar personally shops on company’s account & loaned money from them Solution : Authorization & Approval Authority limits are clearly defined in writing and communicated as appropriate. Transactions should be authorized by a delegated official who has the approval authority to verify the transaction. Review supporting documentation to verify the validity and appropriateness of transactions that is consistent with company policy, allowable, accurate and reasonable. Establish authorisation limits, delegated official is authorised to approve certain types of transaction up to a certain maximum value. In this case, Mr Bashir might take up the responsibility to approve and authorizes all the heavy transaction if there is only one worker to recruited.

Problem 5: Poor Inventory Management Impossible track inventory Time consuming Ineffective Decision Making Lack of Inventory Balance (obsolete/Shortage)

Mr Bashir could design a small inventory system (POS) by utilize his knowledge as an IT Expertise. Track the inventory in real time manner Discovered the theft or fraud immediately. Analyse the inventory trends to facilitate a better decision making Consistent work, efficiency and effectiveness