Collaborative Innovation Management

Profile David O’Sullivan, Ph.D. –Director of CIMRU Research Centre 40 Researchers, €1.2m annual turnover 24 Active Projects in Innovation Management and mostly Digital Business Applied, industry based research. –Twenty years of R&D experience –Sixty publications, one book, one in progress

"there are two and only two functions in any organisation, marketing and innovation Innovation Peter Drucker

Definition “the process of making changes in something established by introducing new methods and ideas” Products Process and Services

Problem Between 50-70% of all Innovation fails to impact on organisational goals * Implications … –Wasted resources – time, people and money –Loss of morale and higher resistance –Poor return on investment Various. See: Paul Strebel in Harvard Business Review on Change (Harvard Business Review, Boston, 1999)

The things we see Technology Information Processes Organisation The things we don’t see Culture Personal Schemas Politics Fears Iceberg Metaphor

Primary Causes Poor definition of goals Poor alignment of actions to goals Poor participation by employees in teams Poor monitoring of results Poor communication and community

Innovation Funnel ACTIONS RESULTS GOALS TEAMS COMMUNITY

Collaborative innovaton Management Solutions for managing: GOALS, ACTIONS, TEAMS and RESULTS and COMMUNITY across extended enterprises. Combining the Techniques of –Strategy & Performance Measurement –Project and Action Management –Team Dynamics & Communications –‘Structured’ Collaboration Environments –Knowledge Management

Knowldege Management Codification vs. Personalisation “Innovation is what brings KM alive and puts it to work!” Team Based Personalisation –High impact Teams (HiTS) Minimum Critical Codification –Internet Teams (iTeams)

HiTS Traits Best Practice Traits Generically applicable to any organisation – business, government, service, etc. e.g.: –Capturing Voice of the Customer –‘Stretch’ Indicators of Performance –Exception Management etc. Other Elements –Book of Knowledge –Methodology –Hierarchy Model

H igh I mpact T eams (HiTS) Body of Knowledge Best Practice Traits Methodology Hierarchy Model and Process

Internet T eams (iTeams) Forty integrated software modules that provide a collaborative intranet environment for Goals, Actions, Teams, Results and Community

iTeams Modules …and more to fit precise user requirements

Case Studies AreaCase Studies Business DevelopmentBusiness Development PlanBusiness Development Plan, Corporate Balanced ScorecardCorporate Balanced Scorecard Quality DevelopmentISO9000 Development PlanISO9000 Development Plan, EFQM Development PlanEFQM Development Plan Information Technology Development IT Development PlanIT Development Plan, MIS Development Plan, MIS Project PortfolioMIS Development PlanMIS Project Portfolio Product DevelopmentProduct Development Plan Environment DevelopmentISO14000 Development Plan Safety DevelopmentSafety Development PlanSafety Development Plan, Health & Safety Development PlanHealth & Safety Development Plan Manufactuiring/Operations Development Manufacturing Development PlanManufacturing Development Plan, Operations Development Plan, Factory Development Plan,Operations Development PlanFactory Development Plan Services DevelopmentHotel Development Plan

iTeams Configurations iTeams for Research Communities iTeams for Health Care Communities iTeams for Banking Communities Etc. iTeams Light iTeams Open Source –Java, XML, ASP, etc. iTeams Closed Source –Sharepoint, Lotus Domino, etc.

iTeams Portal Factory Development Plans Quality Development Plan Supplier Development PORTAL IT Development Plan Marketing Development Plan

iTeams and Other Platforms: Open:ASP, Java Closed:Lotus Domino

Future Developments Semantic Web (web service modeling framework) Static Web (SOTA) (Sharepoint, XML, SQL, etc.) Teams Communities Innovation Intelligent Innovation PMs Organisations Collaborative Innovation

Innovation Hierarchy #1: Research Community Research Project Research Institute Virtual Research InstituteS No Access Agents Anonymous Readers Depositor Authors Editor Designers Managers Sample Users: Researchers, Project Managers, Institute Directors, Research Officers, Public, Search Engines

Intelligent Innovation Secure access to any innovation knowledge anywhere within an extended enterprise –(Goals, Actions, Teams, Results, etc.) Privaledged access - manual and ‘intelligent’ over internet for various Innovation brokering activities –Best practice cases (CBR) –Partner evaluation –Benchmarking

Contribution iTeams-SW validated at End User Sites Innovation Management Cases –Any organisation, any community –Current projects: HP, TK, DERI iTeams for DIP Innovation Onthology

Thank You Useful Information: cimru.nuigalway.ie/david cimru.nuigalway.ie