Half time oranges – winning the game from here

10,000+ staff 8,000 volunteers 1,700 career 500+ support staff 10,000+ staff 8,000 volunteers 1,700 career 500+ support staff

436 fire stations 900+ fire appliances 74,000 fire calls per year 436 fire stations 900+ fire appliances 74,000 fire calls per year

New Zealand Fire Service Commission Statement of Intent Minister of Internal Affairs The Treasury financial matters Internal Affairs monitoring State Service Commission Contract negation actions

Fire Service Act New Zealand Fire Service Commission New Zealand Fire Service Fire Regions, Areas & Fire Districts Fire Station Governance Management

5 guiding principles

1.) Business Planning 1.) Business Planning

FromTo

Strategy Plan Station Business Plan Workforce Up

Environmental Analysis

Strategic Plan What are the risks In my patch? How can I manage those risks? How many activities do I do? National Goals PATCH ANALYSIS & LOCAL GOALS ACTIONS SMS TARGETS

2.) Management by data

3.) Training & Progression

4. Business Excellence

Leadership

Strategic Planning

Customer & Market Focus

Measurement, Analysis, Knowledge Management

Human Resource Focus

Process Management

Organisational Results

Pilot the solution and review Implement the improvement Find the cause of the problem Select the best solution

5.) Success Factors

Progress

No. of paid stations with a completed business plan 100%

No. of volunteer stations with a completed business plan 97%

Business planning Management by fact TAPS Business Excellence Success Factors

Alignment

Future...?

Thank you !