Compliance Alliance Networking Briefing May 3, 2012 Raising Company-Wide Support For Your Compliance Operations

Raising Company-Wide Support Durand - Profile Louise Durand - Confidential/Proprietary Degree: -M.B.A. University of Massachusetts Trade Compliance Certifications: -Department of Commerce-Developing Export Management and Compliance Programs -Bureau of Industry/Security-Export Controls -MA Export Center-Export/Regulatory Compliance Experience - 15 years: -Current: Watts Water Technologies, Inc. 04/27/2012

Raising Company-Wide Support Durand - Profile Louise Durand - Confidential/Proprietary Experience - continued: -Global Trade Compliance Manager-W.R. Grace Sales $3.1 B – 6,500 Employees -Trade Compliance Specialist-Getronics Sales $4 B – 20,000 Employees -Trade Compliance Specialist-Wang Sales $3 B – 25,000 Employees Memberships: - International Compliance Professionals (ICPA) -Compliance Alliance/MA Export Center -Toastmasters International 04/27/2012

Raising Company-Wide Support Watts Water Technologies-Company Overview – Founded in 1874 – Design and manufacture water products that promote conservation and control water – Commercial, residential, industrial, municipal – Operations: North America, Europe, Asia, Africa – Sales: $1.2 B – 5,900 Employees Louise Durand - Confidential/Proprietary04/27/2012

Raising Company-Wide Support Watts Water Technologies-Company Overview 04/27/2012Louise Durand - Confidential/Proprietary

Raising Company-Wide Support Export/Import Compliance a/k/a “the necessary evil” Corporate Decision MakersCompliance Professional Louise Durand - Confidential/Proprietary04/27/2012

Raising Company-Wide Support Compliance Professional Regulations Fines, Fees, Penalties Clearance Compliance Projects Corporate Decision Makers Louise Durand - Confidential/Proprietary04/27/2012

Raising Company-Wide Support Obstacles: – Ineffective Communication – Complex Messages – Different Status – Language Barriers Louise Durand - Confidential/Proprietary04/27/2012

Raising Company-Wide Support Resolve the Issues: – Think like a Corporate Decision Maker – Talk like a Corporate Decision Maker – Be a Corporate Decision Maker Louise Durand - Confidential/Proprietary04/27/2012

Raising Company-Wide Support Compliance Professional VS. Compliance Regulations Fines, Fees, Penalties Compliance Projects Corporate Decision Maker Competitive Advantage Sarbanes Oxley Risk-based Approach Corporate Objectives Louise Durand - Confidential/Proprietary04/27/2012

Raising Company-Wide Support Corporate Decision Makers ( previously known as Compliance Professionals ;-) Change our language Understand how the company operates Align compliance objectives w/company objectives Risk exposure Cost avoidance Value added Louise Durand - Confidential/Proprietary04/27/2012

Raising Company-Wide Support Example #1 Problem/Issue: – “Shipment stuck in Customs” Opportunity: – Cost reduction through Establishing policies/procedures Implementing C-TPAT Process improvements Louise Durand - Confidential/Proprietary04/27/2012

Raising Company-Wide Support Example #2 Problem/Issue – Late shipments/unhappy customers Opportunity: – Customer retention Efficient Customs clearance Reduce Customs examinations Louise Durand - Confidential/Proprietary04/27/2012

Raising Company-Wide Support Summary Break down the communication barrier Increase the company’s return on investment Drive executive decisions Louise Durand - Confidential/Proprietary04/27/2012

Raising Company-Wide Support Before After Earn Top Management Support and Commitment For Your Compliance Operations Corporate Decision Makers "see no evil, hear no evil, speak no evil" Louise Durand - Confidential/Proprietary04/27/2012

Compliance Alliance Networking Briefing Raising Company-Wide Support For Your Compliance Operations