E-government, information and communication technology, and public value Unit 12

Communication process To inform To inform To learn To learn To define concepts and viewpoints To define concepts and viewpoints To deliberate and reach agreements in private and public life To deliberate and reach agreements in private and public life

Purpose of e-government E-government: the process of creating public value with the use of modern ICT E-government: the process of creating public value with the use of modern ICT

Public value Processes that improve people’s quality of life Processes that improve people’s quality of life Laws that are necessary and just Laws that are necessary and just Services that meet people’s needs Services that meet people’s needs Fairness Fairness Due process Due process Trust in government Trust in government

E-government People express preferences People express preferences The government uses ICT to enhance its capacity to deliver what people want The government uses ICT to enhance its capacity to deliver what people want A public value is created A public value is created

Social contract People surrender some of their individual liberty to promote, and benefit from, the common good People surrender some of their individual liberty to promote, and benefit from, the common good

Legal terms Deliberate Deliberate Raspravljati, vijećati, razmatrati Raspravljati, vijećati, razmatrati Due process Due process Postupovne garancije, zakonitost postupanja, pravičan postupak, propisani postupak Postupovne garancije, zakonitost postupanja, pravičan postupak, propisani postupak

Put the verbs into the appropriate forms Around the world, citizens of various countries ____(live) under a governing body and ____(need) to interact with government. These governing bodies can range from central to regional to local governments, ____(depend) upon the specific country or state the citizen ___(reside) in. Some interactions ___(be) mandated (e.g. ___(pay) taxes or ___(get) a driver’s license), while others are voluntary (e.g. ___(subscribe) to a social service).

Put the verbs into the appropriate forms Businesses and other organizations also ___(need) to interact with the government on a regular basis. Depending upon the maturity of the government organization, the size of population within their scope, and the age of the delivery systems, governments ___ constantly ___(challenge, passive) to deliver day-to-day services to all of their citizens and organizations effectively. To help address these challenges, many governments ___(seek) to streamline service delivery and bring greater speed, certainty, and transparency to the process.

Key Around the world, citizens of various countries live under a governing body and need to interact with government. These governing bodies can range from central to regional to local governments, depending upon the specific country or state the citizen resides in. Some interactions are mandated (e.g. paying taxes or getting a driver’s license), while others are voluntary (e.g. subscribing to a social service).

Key Businesses and other organizations also need to interact with the government on a regular basis. Depending upon the maturity of the government organization, the size of population within their scope, and the age of the delivery systems, governments are constantly challenged to deliver day-to-day services to all of their citizens and organizations effectively. To help address these challenges, many governments are seeking to streamline service delivery and bring greater speed, certainty, and transparency to the process.

Fill in the missing words: citizens, electronic, improve, providing, public, refers, services,Technology A promising solution is a concept called E- Government, which ____ to government’s use of Information and Communication ____ (ICT) to exchange information and ____ with ____, businesses, and other arms of government to ___internal efficiency, the delivery of ___ services, or processes of democratic governance. A similar concept is referred to as Electronic Services Delivery (ESD), which refers to ____ government services through the Internet or other ____ means.

Concept, governments, information occurring, welfare The ____ of E-Government is not a new one. Discussions and planning on this topic have been___ within European ___as early as the late 1900’s with the intention of using ___technology to help transform society by making daily life easier for the population as a whole and ensuring for future prosperity and___

Key A promising solution is a concept called E- Government, which refers to government’s use of Information and Communication Technology (ICT) to exchange information and services with citizens, businesses, and other arms of government to improve internal efficiency, the delivery of public services, or processes of democratic governance. A similar concept is referred to as Electronic Services Delivery (ESD), which refers to providing government services through the Internet or other electronic means.

Key The concept of E-Government is not a new one. Discussions and planning on this topic have been occurring within European governments as early as the late 1900’s with the intention of using information technology to help transform society by making daily life easier for the population as a whole and ensuring for future prosperity and welfare

Translation Pojam javne vrijednosti ukorijenjen je u sklonostima ljudi, budući da samo javnost može utvrditi što je uistinu vrijedno njezinim članovima. Ukorijenjena je također u sposobnosti vlade da stvara ono što ljudi žele. Rezultati razvojnog procesa koji unapređuju kvalitetu života ljudi, zakoni koji su potrebni i pravedni, usluge koje odgovaraju potrebama ljudi, pravednost, pravičnost, zakonitost postupanja, povjerenje u vladu koje dolazi od uvida u njezino ukupno djelovanje stvari su koje ljudi žele i uvažavaju. Pojam javne vrijednosti ukorijenjen je u sklonostima ljudi, budući da samo javnost može utvrditi što je uistinu vrijedno njezinim članovima. Ukorijenjena je također u sposobnosti vlade da stvara ono što ljudi žele. Rezultati razvojnog procesa koji unapređuju kvalitetu života ljudi, zakoni koji su potrebni i pravedni, usluge koje odgovaraju potrebama ljudi, pravednost, pravičnost, zakonitost postupanja, povjerenje u vladu koje dolazi od uvida u njezino ukupno djelovanje stvari su koje ljudi žele i uvažavaju.

Translation Plaćaju za njih sredstvima i ovlastima kojih se odriču i u zamjenu za koje očekuju da vlada pridonosi stvaranju javnih vrijednosti. (Ukoliko su odgovarajuće etičke vrijednosti – i osobito vrijednost ljudske solidarnosti – na svom mjestu, ta razmjena nije podložna minimalističkom tumačenju: Plaćaju za njih sredstvima i ovlastima kojih se odriču i u zamjenu za koje očekuju da vlada pridonosi stvaranju javnih vrijednosti. (Ukoliko su odgovarajuće etičke vrijednosti – i osobito vrijednost ljudske solidarnosti – na svom mjestu, ta razmjena nije podložna minimalističkom tumačenju:

Poznato je da su se ljudi odricali svoje individualne slobode kako bi pridonijeli općem dobru i imali od njega koristi.) S tog gledišta, e- uprava je opravdana ukoliko pojačava sposobnost javne uprave da poveća javne vrijednosti, tj. ono što ljudi žele. Poznato je da su se ljudi odricali svoje individualne slobode kako bi pridonijeli općem dobru i imali od njega koristi.) S tog gledišta, e- uprava je opravdana ukoliko pojačava sposobnost javne uprave da poveća javne vrijednosti, tj. ono što ljudi žele.

Ovaj model međusobnih odnosa između ljudi, vlade i javne vrijednosti – ako se primijeni na analizu e-upravljanja – jednostavan je i izravan. Ljudi izražavaju svoje sklonosti, vlada koristi informacijsko-komunikacijsku tehnologiju da poveća svoju sposobnost pružanja onoga što ljudi žele, i na kraju nastaje javna vrijednost kao rezultat visoke kvalitete života. U stvarnom životu taj je model često teško primijeniti i održati. Ovaj model međusobnih odnosa između ljudi, vlade i javne vrijednosti – ako se primijeni na analizu e-upravljanja – jednostavan je i izravan. Ljudi izražavaju svoje sklonosti, vlada koristi informacijsko-komunikacijsku tehnologiju da poveća svoju sposobnost pružanja onoga što ljudi žele, i na kraju nastaje javna vrijednost kao rezultat visoke kvalitete života. U stvarnom životu taj je model često teško primijeniti i održati.