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Agenda: – What’s happening? – What does this mean to the independent training business owner? – What can/should you do about it?

~$290 Billion Global Market – US~$130 Billion – EU~$83 Billion – Asia~$28 Billion – India~$20 Billion – Australia~$9 Billion – South America~$6 Billion – Africa~$3.5 Billion Average training spend: ~0.7% of annual revenue

Who receives the training? – Employees~43% – Customers~50% – Vendors/suppliers~7% With whom is the training $ spent? – Insourced (personnel, facilities, etc.) 58% – Outsourced (trainers, developers, etc.) 42%

Which outsourced providers get the revenue? – Business Process Outsourcing~ 5% – IT~ 5% – Leadership~ 3% – Compliance~ 3% – Sales~ 3% – Learning Technologies~ 2% – Customer Service~ 2% – Content Development~ 1.5% – Communication/Presentation~ 1% – Team Development~ 1%

Spend for Training Services Remains Conservative Job Market Remains Static Evolution of Learning Portals Formalizing Informal Learning Growth of Gamification Social Badging, the New Tool of Recognition Growing Focus on Knowledge Retention Consolidation is a Key Strategy among Buyers and Suppliers Outsourcing Grows While Offshoring Retrenches Social Learning is Still a Facilitated Process

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