Academic Success Advisors in the United Arab Emirates: A Developmental Approach 1

Introductions Dr. Roslyn Haley – Director of Student Success & Advising Chair Dr. Jyoti Grewal – Dean, University College Mr. Zia Saunders – Assistant Dean, University College Dr. Patricia Robinson – Professor and Advisor, University College Ms. Maryam Al Badi – College Academic Advisor 2

Introduction At the time of the country’s establishment in 1971, a total of 74 schools existed throughout the seven Emirates In 1977 the United Arab Emirates University (UAEU) was established as the first university in the UAE, followed by Higher Colleges of Technology in 1988 Zayed University was the third university founded by the federal government in

4 The History of Colloquy The Colloquy Program is Zayed University’s Core Curriculum.

Mission 5 To build students’ understanding of their relation to the world. To help students to be successful in their studies, in their profession, in their personal lives. To prepare students to work in their major field of study.

University College 6 Four Departments:  Interdisciplinary Studies (Science, Technology, Global Awareness)  Languages  Mathematics  Advising & Academic Development

What is Advising & Academic Development ? Support for learning Assistance with academic achievement Training in successful habits

UC Advising Years 1-2 8

Advising & Academic Development Prepares students for University life by helping them… Understand ZU’s mission and structure Realize their role in higher education Learn University rules and resources Develop self awareness and self confidence Find solutions to challenges

Advising and Enrollment Management Undergraduate Admission Recruitment New Students Registration Liaison At-Risk Probation Fresh Start 10

Advising and Student Affairs Student Careers Family Outreach Leadership Counseling Student Development Students with Special Needs Retention Peer Assistance Leader Support 11

Advising Years

Problems No College Advisor No Major Program Advisor No formal referral program in the departments Student Self Service Administrative Assistants give advice Courses missing at graduation Time to degree extended Transfer credit not documented Exceptions not documented Missing records 13

Task Force Recommendations Establish lines of effective communication Adherence to policies and procedures Tracking of degree progress is essential to promote retention to graduation Advising must be consistent across disciplines and connect university, general education, and major requirements throughout a student’s program of study Advising at all levels is essential and includes general education advising, college faculty advising, and major/department academic advising 14

The Solution Create new Academic Advisor Positions Assign Faculty Advisors in the majors to work with Academic Advisors Assign UC Department of Advising Faculty as mentors to Academic Advisors Acquire System of Degree Audit – DegreeWorks Advising Records – GradesFirst 15

Key Areas Accountability Communication Early alert Retention/graduation Teaching and learning Training Technological support 16

Academic Advisors Conduct graduation audits Create degree progress reports for faculty advisors Implement faculty recommendations to address remediation Provide support and referrals for a wide range of concerns Provide information and guidance on College and Zayed University resources and administrative processes Advise students regarding registration Issue student registration codes and permission to enroll Coordinate prerequisite overrides Implement faculty advisor recommendations for degree progress Create Study plans for students Monitor and report at-risk students Communicate College/major program approvals to Registrar Monitor Study lists for appropriate registration 17

Faculty Advisors One-on-one mentoring Field-specific insights (decision making and career direction ) Guidance on course selection and academic planning (including internships and study abroad) Suggestions for improving or enhancing student academic performance Interacting with academic advisors to discuss student advisee progress and suggest remedial solutions for problems that may arise based upon reports provided by the Academic advisor Interact frequently with at-risk student advisees to discuss ways to move forward and provide feedback to the academic advisors regarding student cases Review the study plan developed by the Academic advisor for each advisee, reporting any issues to the Academic advisor for action Refer student advisees to appropriate resources 18

The New Developmental Model 19 Developmental academic advising is defined as a systematic process based on a close student-advisor relationship intended to aid students in achieving educational, career, and personal goals through the utilization of the full range of institutional and community resources. (Winston, et. al., 1984, p.19)

20 GOAL

21 Workshops – Logic model Faculty Advisors Resources Assess advising programs Design- deliver evidence- based program Students increase knowledge of program req. Students better understanding their progress Students use effective practices Improved persistence and grad. Research INPUTSOUTPUTS OUTCOMES Facilitate workshops Students gain skills in new ways to plan Students identify appropriate actions to take Zayed students attend Reduced attrition Students gain confidence in their abilities SITUATION: Program planning and registration.

22 Faculty Trainer Funds Equipment Research based Training curriculum -Participants will increase knowledge of advising -Participants will develop ability to create error free education plans -Participants will Increase confidence in advising students Improved program planning Improved student record evaluation INPUTS Training Template Model 1-2 hour training Interactive activities Group work Practice Q and A Create accurate Ed plans and provide students with reliable info Apply info from to training in counseling sessions OUTPUTS OUTCOMES Academic Advisors Accountable here Fulfill follow- up advising

23 INPUTSOUTPUTSOUTCOMES Program investments ActivitiesParticipationShortMedium What we invest What we do Who we reach What results Long- term Feedback loops and multi- dimensions

24 Advising Communication Strategy Mgrs. Advising Time Money Partners Research and best practices Organize and implement Students Demonstrations of support Education plans Workshop Degree Works. Grades First Matriculati on Change in intent to make advising services/support available Increased knowledge and skills to participate in College change Advising policies implemented Advising policies adhered to and enforced Advising policies drafted, improved Campus officials Campus contacts Increased support, Increased availability of services Increased awareness of importance of Advising Increased knowledge of DAAD OUTCOMES Form committee Develop support Educate campus Organize Identify and work with supportive constituents Community Media

25 DATA COLLECTION METHODS Survey Interview Test Observation Group techniques Case study Photography Document review Expert or peer review SOURCES OF INFORMATION Existing data –Program records, –Attendance logs, etc –Institutional Research Program participants Others: key informants, nonparticipants, proponents, critics, staff, collaborators, funders, etc. Methods of data collection

26 Thank you Q&A