The Source of Competitive Advantage Figure 8.1 – Week 1 (semester 2)
Operations Strategy Competitive Analysis Figure 8.2 – Week 1 (semester 2)
Operations Strategy Composition Matrix (Southwest Airlines) Figure 8.5 – Week 2 (semester 2)
LISP Interactions in a Supply System Figure 8.6 – Week 2 (semester 2)
Case Study – Norwich International Airport Figure 8.7 – Seminar 1 (semester 2)
A Picture of Demand Figure 9.1 – Week 3 (semester 2)
Shadow Demand Figure 10.1 – Week 3 (semester 2)
LISP Variables in Three-Dimensional Format Figure 10.2 – Week 3 (semester 2)
Relationship between Customer Service Level & Inventory for Lead Time Performance Figure 10.3 – Week 3 (semester 2)
Relationship between Customer Service Level & Inventory for Supplier Service Level Figure 10.4 – Week 3 (semester 2)
Relationship between Customer Service Level & Inventory for Supplier Process Time Figure 10.5 – Week 3 (semester 2)
Trajectory of a Pendulum in Phase Space Figure 10.6
Operations Strategy Filtration Process Figure 11.1 – Week 4 (semester 2)
Manufacturing Strategy Framework Figure 11.2 – Week 5 (semester 2)
Business Decisions & Integrative Elements Figure 12.1 – Week 7 (semester 2)
Cost & Flexibility Considerations in Choosing a Global Operations Strategy Figure 13.1 – Week 8 (semester 2)
Competing on Response Case Vignette (Figure 8.3) - Chapter 8
Competing on Response Case Vignette (Figure 8.4) - Chapter 8
Britvic Soft Drinks Case Vignette Chapter 9
Product Development Chapter 7
Service Development Chapter 7