Chapter 2 Copyright © 2015 Cengage Learning Team and Intercultural Communication

2 Copyright © 2015 Cengage Learning Team and Intercultural Communication Team Communication Collaborative Writing Intercultural Communication Diversity

3 Copyright © 2015 Cengage Learning Team and Intercultural Communication Team Communication Collaborative Writing Intercultural Communication Diversity

4 Copyright © 2015 Cengage Learning Variables of Group Communication Is greatly misunderstood and often avoided Should focus on issues, not personalities Conflict Means agreement to ideas, rules, or principles. Can result in groupthink, when people think too similarly Conformity Represents group support for a decision even if some members have reservations. Is not required for every decision—only important ones Consensus Team Communication | Collaborative Writing| Intercultural | Diversity

Copyright © 2015 Cengage Learning How Can Conflict Be Constructive? ● Makes us more aware of problems ● Encourages change ● Makes life more interesting ● Increases the quality of decision making ● Helps us understand ourselves better ● Increases our self-confidence When have you experienced constructive conflict on a team? How was it resolved? Team Communication | Collaborative Writing| Intercultural | Diversity © YURI ARCURS/SHUTTERSTOCK

6 Copyright © 2015 Cengage Learning Discuss in Initial Team Meetings What if someone misses a deliverable or team meeting? How should he or she notify the team? What will be the consequences? What if someone needs help completing a task? How should he or she handle this? What if two team members are having a conflict? How should it be resolved? Which decisions will be most important for our team? How should we make those decisions? Team Communication | Collaborative Writing| Intercultural | Diversity

7 Copyright © 2015 Cengage Learning How to Give Feedback Be descriptiveAvoid labelsDon’t exaggerateSpeak for yourselfUse “I” statements Team Communication | Collaborative Writing| Intercultural | Diversity ©NOTARYES/SHUTTERSTOCK

8 Copyright © 2015 Cengage Learning Effectively Using “I” Statements “When you...” Describe the behavior without judgment or exaggeration. State the facts specifically. “I feel...” Tell how the behavior affects you. “Because I...” Describe why you are affected and connect facts with your feelings. Listen to example 1 Listen to example 2 Team Communication | Collaborative Writing| Intercultural | Diversity

9 Copyright © 2015 Cengage Learning Team and Intercultural Communication Team Communication Collaborative Writing Intercultural Communication Diversity

10 Copyright © 2015 Cengage Learning Strategies for Team Writing Identify Project Requirements Determine project goals Identify project components Decide how you'll share information Create a Project Plan Divide work fairly Create a project plan Draft the Writing Begin with an outline Agree on a writing style Share information Revise the Writing Allow enough time for editing the draft Provide feedback Make sure you have a single “voice” in the project Have each team member review the entire draft Finalize the Project Have everyone proofread the final document Be clear about delivery Team Communication | Collaborative Writing | Intercultural | Diversity

11 Copyright © 2015 Cengage Learning Simple Project Plan Writing a Business Plan WhoTaskBy When MadelineCreate wiki.April 20 MadelineDraft an outline for the business plan.April 22 Griffin Draft company overview section (mission, vision, etc.). April 24 BeataDraft management profiles.April 24 Madeline Research local ice cream shops and other businesses for competitive analysis section. April 30 [To be continued] Team Communication | Collaborative Writing | Intercultural | Diversity

Copyright © 2015 Cengage Learning Commenting on Peers’ Writing Read first for meaning. Assume the role of reader—not instructor. Point out sections that you liked and those you disliked. Use “I” language (not “You need to make this clearer” but “I was confused here”). Comment helpfully—but sparingly. Emphasize the writer when giving positive feedback and the text when giving negative feedback. Avoid taking over the text. Team Communication | Collaborative Writing | Intercultural | Diversity

Copyright © 2015 Cengage Learning Wikis Improve Work in Teams Improved work processes Better collaboration More contributions Better work outcomes Improved knowledge management Less Fewer meetings Team Communication | Collaborative Writing | Intercultural | Diversity

14 Copyright © 2015 Cengage Learning Team and Intercultural Communication Team Communication Collaborative Writing Intercultural Communication Diversity

15 Copyright © 2015 Cengage Learning Understanding Cultural Values Individualism Time Orientation Power Distance Uncertainty Avoidance Formality Materialism Context Sensitivity Team Communication | Collaborative Writing| Intercultural | Diversity R. GINO SANTA MARIA/SHUTTERSTOCK

Copyright © 2015 Cengage Learning Comparing Cultures ● Choose two countries. ● Enter them into the model.model What differences do you notice? Do these differences reflect your own experience with people from these cultures? Team Communication | Collaborative Writing| Intercultural | Diversity

17 Copyright © 2015 Cengage Learning Personal Spaces for Social Interaction Team Communication | Collaborative Writing| Intercultural | Diversity

Copyright © 2015 Cengage Learning Communicating Across Cultures Maintain Formality Show Respect Communicate Clearly Team Communication | Collaborative Writing| Intercultural | Diversity STEVEN COBURN/SHUTTERSTOCK JEREMY WOODHOUSE/BLEND IMAGES/JUPITER IMAGES ANDRESR/SHUTTERSTOCK

19 Copyright © 2015 Cengage Learning Team and Intercultural Communication Team Communication Collaborative Writing Intercultural Communication Diversity

Copyright © 2015 Cengage Learning The Value of Diversity and Inclusion Helps teams solve problems and make better decisions Ensures that all employees can reach their full potential within a company Creates a more interesting work environment Team Communication | Collaborative Writing| Intercultural | Diversity JITLOAC/SHUTTERSTOCK; © KURHAN/SHUTTERSTOCK; ; PIUS LEE/SHUTTERSTOCK

Copyright © 2015 Cengage Learning Gender Communication Patterns Women Communicate to build rapport Interrupt to agree with or to support what another person is saying Talk out solutions with another person Emphasize politeness Don’t call attention to own work Externalize success and internalize failures Speak differently to other women than they do to men Men Communicate to preserve independence and status Interrupt to dominate a conversation or to change a subject Tend to be directive in their conversation Call attention to own work Dominate discussions during meetings Internalize success and externalize failures Speak differently to other men than they do to women Team Communication | Collaborative Writing| Intercultural | Diversity

Copyright © 2015 Cengage Learning What Are Better Ways To Write… ● If an employee is scheduled to work on a holiday, he’ll receive double time. An employee scheduled to work on a holiday will receive double time. OR Employees scheduled to work a holiday will receive double time. ● If he/she doesn’t finish his/her part of a project, he/she will be replaced. If someone doesn’t finish an assigned part of a project, that person will be replaced. Team Communication | Collaborative Writing| Intercultural | Diversity