What’s New in the QAD Learning Center? Bernadette Bagley, November 18, 2014 West Coast User Group

2 By the end of this session you’ll be able to -Identify all available QAD training & documentation resources -Access and navigate the Learning Center & the Documentation Library to Enroll in classes & online courses Download training guides & work instructions Launch self-study training environments Retrieve transcript information Objective QAD Education Update

3 Overview Introductions Review of educational offerings -Learning Center demonstration -QAD Documentation Library General Q&A Agenda QAD Education Update

4 QAD Education’s goal is to provide creative, cost conscious, high priority training solutions that enable you to: -Increase efficiency through effective knowledge transfer -Maximize the value of your investment in QAD Enterprise Applications Overview QAD Education Update

5 Your name The company you represent One thing you’d like to get out of this session What you like best about being a member of the West Coast User Group Introductions QAD Education Update

6 Instructor-led training -Regularly scheduled classes in Mt. Laurel, Santa Barbara, Schiphol & Shanghai, -On-site events Online courses Self-service training environments Certification testing Educational consulting What We Offer QAD Education Update

7 How to Find Us QAD Education Update

8 How to Find Us QAD Education Update

To log into the Learning Center you’ll need an active QAD web account 9 Access Requirements QAD Education Update

10 QAD Learning Center Home Page QAD Education Update

11 Course Selection Tools QAD Education Update

12 Class Schedule – Calendar View QAD Education Update

13 Class Schedule – List View QAD Education Update

14 Search QAD Education Update

15 Smart Search Results QAD Education Update

16 Search QAD Education Update

17 Role-based Recommendations QAD Education Update

18 Filtering by Content Type QAD Education Update

19 Sample Work Instruction QAD Education Update

20 Additional Documentation QAD Education Update

21 QAD Document Library QAD Education Update

Release or download new content Often used KB articles Summarize and clean up answer QAD Knowledge Content Lifecycle Answer question on the fly Federated Search Community & SME Questions Answers Discussion Forum Discussion Forum Product Help Product Help Doc Library KB* * Requires Support Maintenance

23 Accessing Self-Service Training Environments QAD Education Update

24 QAD Product Center (QPC) Intro QAD Education Update

Use your QAD web account name & password 25 Logging in to QPC QAD Education Update Don’t forget the connectivity check

26 Self-Study Training Environments QAD Education Update

27 Sending Feedback QAD Education Update Or send to Use the Contact Us link

28 Personal Training Transcripts QAD Education Update Click on course name to launch

29 Certificates of Course Completion QAD University Update Click here to print course certificate

30 Certificates of Course Completion QAD University Update

31 Become a recognized product expert Certifications offered by topic area -Manufacturing, Supply Chain, Customer Management, Finance, etc. Program Guide & Study Guide available on the Certification page in the Learning Ctr Product Certification QAD Education Update

32 Designated Admin Program (optional) QAD Education Update Standard Offering Designated Training Admin Individuals enroll themselves in courses Administrator assigns courses to self and others Training activity reports delivered monthly (on request) Administrator runs reports on demand

33 Greater autonomy Immediate access to training data Greater visibility into Learning Center accounts Ability to review recommendations by role, but tailor training selections to their specific circumstances Program Benefits QAD Education Update

34 Program is available to all customers with a current maintenance contract -Partners, too! Send contact information to -Current QAD web account required Brief one-on-one training conducted before access is provided No additional charge! Eligibility & Enrollment QAD Education Update

35 Effective knowledge transfer benefits you & QAD QAD Education offers a variety of training options and multiple informal learning tools Continuous improvement is an ongoing commitment Your feedback is essential to prioritization of new development efforts Summary QAD Education Update

36 Frequent Feedback -What’s working? What’s not working? -Your highest priority educational concerns -Special considerations? Honest assessments of… -Content quality -Ease of use -Training availability What We Need from You QAD Education Update

37 Bernadette Bagley, Director of Learning & Development Thomas Blumer, Director of Knowledge Mgt. Send questions, comments & requests for training to Contact Information QAD Education Update

38 Any questions?? Q&A QAD Education Update

© QAD Inc QAD Education Update 39