The Office Procedures and Technology Chapter 14 Working with Others Copyright 2003 by South-Western, a division of Thomson Learning

Your Personality at Work  Character Ethics Integrity Reliability  Self-acceptance  Maturity Topic 14-1 Personal Qualities at WorkSlide 2

Attitudes that Support Quality Performance  Work ethic A system of values in which purposeful activity is of central importance Tangible rewards Intangible rewards Tangible: material, having substance to which a value can be attached Key Term  Participation and cooperation Topic 14-1 Personal Qualities at WorkSlide 3  Learning

Impressions Influence Others  Dress Traditional business attire Business casual attire Topic 14-1 Personal Qualities at WorkSlide 4 Appropriate dress is important for making a good impression on others  Annoying Habits Create a negative impression on others May hinder communications May disrupt the work of others

Basic Work Manners  Introductions Address the person of higher rank or age first Use titles if known Extend your hand to another person when being introduced Topic 14-1 Personal Qualities at WorkSlide 5  Electronic etiquette Voice mail Cellular phones Speakerphones Fax machines Conference calls  General courtesies at work

Interacting with Supervisors  What you can expect from your supervisor Direction regarding the work for your department or individual job Schedules and deadlines Feedback regarding your work  What your manager expects from you Dedication to your work without constant supervision Work completed on time Evaluation of your own work to ensure quality Flexibility Loyalty and honesty Topic 14-2 Human Relations at WorkSlide 6

Interacting with Coworkers  Cooperation  Confidentiality  Avoiding gossip  Accepting responsibility for mistakes Topic 14-2 Human Relations at WorkSlide 7

Facing Conflicts at Work  Strategies to resolve conflicts Communicate Analyze the situation Be objective Look inward for causes of the conflict Look for solutions Be diplomatic Compromise Topic 14-2 Human Relations at WorkSlide 8  Conflict with your manager Discuss the quality of your work with your manager to help avoid conflicts  Conflict related to ethical behavior

Understanding Relevant Laws and Regulations  Fair labor standards Fair Labor Standards Act Equal Pay Act  Freedom from discrimination Title VII of the Civil Rights Act of 1964  Freedom from sexual harassment Title VII of the Civil Rights Act of 1964  Safe and healthy workplace Occupational Safety and Health Act of 1970 The Occupational Safety and Health Administration provides research, education, and training on work safety Topic 14-2 Human Relations at WorkSlide 9

Understanding Relevant Laws and Regulations  Unemployment insurance Programs vary by state  Social Security benefits Federal Social Security Act of 1935 Information on full retirement age can be found on the SSA Web site Topic 14-2 Human Relations at WorkSlide 10

Focus On … Work/Life Balance  The need workers have to balance work with other aspects of life  Different careers make different demands on workers  Problems with work/life balance create stress and reduce productivity  More companies are making accommodations for workers’ personal needs Topic 14-2 Human Relations at WorkSlide 11