© May not be reproduced without permission of Financial Ombudsman Service Ltd 1 introducing the ombudsman NPA Conference Friday, 10 October 2014.

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Presentation transcript:

© May not be reproduced without permission of Financial Ombudsman Service Ltd 1 introducing the ombudsman NPA Conference Friday, 10 October 2014

© May not be reproduced without permission of Financial Ombudsman Service Ltd 2 about the ombudsman … free informalimpartial independent

© May not be reproduced without permission of Financial Ombudsman Service Ltd 3 the tools we use inquisitorial powers ‘fair and reasonable’ outcomes inquisitorial powers

© May not be reproduced without permission of Financial Ombudsman Service Ltd 4 redress - putting things right interest financial losses non- financial losses costs (rarely) directions

© May not be reproduced without permission of Financial Ombudsman Service Ltd 5 what complaints do we see?

© May not be reproduced without permission of Financial Ombudsman Service Ltd 6 help from us  online at:  technical advice desk helpline:

© May not be reproduced without permission of Financial Ombudsman Service Ltd 7 any questions?