Service Tools Meeting your needs with additional features!

Service Tools Upgrade – Notice the difference! Standard, Enhanced and Premium customers will see:  Ticket option to indicate a change in Firewall policy.  A hierarchy and drill down structure that better reflects your network.  Improved look and feel to many pages. Premium customers can now:  Define and graph Type of Service to monitor to help prioritise essential traffic.  Define and graph applications to monitor.  Define and graph ports or port ranges to monitor.  Define and graph protocols to monitor.  Customise graphs to display different network ranges and different graphing options.  Monitor every circuit status.  Monitor down to a single IP address.

New Ticket Form Tick the box to ensure any change in your firewall policy goes straight to our Firewall team for immediate action.

Service Map with Interfaces Hierarchy better reflects your network and now shows circuit interfaces. Premium customers can add and name interfaces.

Customise your monitoring! Form Many applications are pre-defined, but you can quickly and easily customise the application you wish to monitor and graph. Update to Premium and

Define your Graphs Easily add a custom application, define port range and add colour notation. You can do the same for protocol and port range. Update to Premium and

Select IP Range to graph! Update to Premium and Application tracking enables you to prioritise your traffic in order to use your bandwidth to the maximum efficiency. For example, it is easy to give priority to VoIP and financial data traffic over FTP

Service Tools Upgrade This upgrade confirms Telstra’s commitment to continually add new features to Service Tools in response to customer requirements. Telstra are confident the new features will meet your ongoing need to monitor every aspect of your network. We welcome your comments and requests for additional functionality via the usual channels.

Service Tools Upgrade