ITIL - 1 IT Governance Model CMMI. ITIL - 2 ITIL Book Source:

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Presentation transcript:

ITIL - 1 IT Governance Model CMMI

ITIL - 2 ITIL Book Source:

ITIL - 3

ITIL - 4 High-Level Process Model

ITIL - 5 The Deming Cycle

ITIL - 6 ITIL Support Model

ITIL - 7 ITIL Roadmap

ITIL - 8

ITIL - 9 From Incident(s) To A Problem To A Known Error To A Change

ITIL - 10 The Service Delivery Process Model

ITIL - 11 Terminologies Service Level Agreement (SLA) Operational Level Agreement (OLA) Underpinning Contract (UC) Service Catalog Service Improvement Program (SIP) Service Level Requirements (SLR) –

ITIL - 12

ITIL - 13 Defines the default services with the default levels of service and the options

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