1 E arly I ntervention P rojects Los Angeles County Steven J. Golightly, Director Lisa M. Garrett, Chief Deputy Lisa M. Garrett, Chief Deputy.

Slides:



Advertisements
Similar presentations
EARLY CHILDHOOD Early Childhood Whats new? All early childhood evaluations will be completed at the local school. This includes Child.
Advertisements

1 Eligibility Business Process Re-engineering & Conversion to a Task-Based Model (Lessons Learned - Successes Achieved) Presented by: Kim Forrester Health.
Truancy Court Of Randolph County
JUVENILE JUSTICE TREATMENT CONTINUUM Joining with Youth and Families in Equality, Respect, and Belief in the Potential to Change.
Final Determinations. Secretary’s Determinations Secretary annually reviews the APR and, based on the information provided in the report, information.
Family Law Facilitator Services Jason Groce Assistant Family Law Facilitator Contra Costa County.
Enhanced Parental Involvement Collaboration (EPIC) San Francisco Department of Child Support Services Karen M. Roye, Director.
Zero Tolerance Against Delinquency Alarm Signal System What to do at the Onset of Delinquency.
Clay County Collections. Meeting Performance Standards BUT how?
A dvocating for our Students: Administrative Advocacy and Fair Hearings Jodie Berger Legal Services of Northern California Vickie Hay Orange Coast College.
Georgia Division of Child Support Services Department of Human Services Outreach Services.
1 Strengthening Child Welfare Supervision as a Key Practice Change Strategy Unit I: Helping Child Welfare Leaders Re-conceptualize Supervision.
Involving the IV-D Attorney Sometimes a referral will go to the IV-D Attorney when there is an issue about the NCP’s ability to work The child support.
Monterey County, California Child Support "Delinquency Prevention Program" Pilot Project (May – December 2007) Presentation to the Child Support Director’s.
Let’s Be Realistic. Ability to Pay Kansas Practices/Outreach Establishment of OrdersModification of Orders Collection of Arrears Incentives Agenda.
Child Support Services Date. Purpose Child Support Services exists to establish and enforce court orders for paternity, child support and medical support.
Enforcement Strategies for Long Term Delinquent Cases.
IN CHILD SUPPORT PERFORMANCE MEASUREMENT AND MANAGEMENT.
Presented by Lee Fisher, Sarah Delgado, and Amy Burgoon Art of Establishment Part 2 Strong Families Make a Strong Kansas.
Los Angeles County Child Support Services Department Mobile Application Proposed solution and approach October 15 th, 2012 County of Los Angeles Child.
Sandy Rybaltowski Special Education Policy April 2008 REPORT ON PRESCHOOL EDUCATION.
Long Term Leave Management Program County of Los Angeles Department of Human Resources October 28, 2010.
Bay Area Consortium RBS Stakeholders Communication Plan.
National NCP Employment Demonstration Grant Jackie Scharping, Director Bureau of Child Support.
1 Georgia’s Child Support Program … what you need to know.
Planning your Summer Food Service Program Staffing Oregon Department of Education Summer Food Service Program.
Enhanced Parental Involvement Collaboration (EPIC) San Francisco Department of Child Support Services Karen M. Roye, Director.
Colorado’s Child Support Services Program
OSEP National Early Childhood Conference December 2007.
DC Child Support and the Fatherhood Movement. The New Face Of Child Support ENFORCER SUPPORTER.
FAMILY DEVELOPMENT MATRIX Staff Trainings Liz Barnekoff.
1 Closing Welfare Transition Cases and Changing Welfare Transition Case Status One-Stop Service Tracking (OSST) System
TRACKING AND REPORTING PROGRESS AND CONTINUOUS IMPROVEMENT AmeriCorps Program Directors’ Kickoff: 2015 –
ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Focusing Frontline Staff on Performance.
Welcome to the Sanctioned Families Webinar! The panel on the right of your screen shows other attendees and has a Question box below. Can’t see the panel?
Linkages Program Mark Twain Mark Twain.
Right-Sizing Orders Ruth Garcia, Research Manager Dee Dinnie, Chief Deputy Attorney Orange County Child Support.
Managing Organizational Change A Framework to Implement and Sustain Initiatives in a Public Agency Lisa Molinar M.A.
Mentor Training Update 1 April 2014 Guardian Ad Litem Program “I am for the child”
Criminal Enforcement Unit San Luis Obispo County Dept. of Child Support Services Office of the District Attorney.
Arrears Management Two States, Two Ways
What do Butte-tants Know About Performance Improvement? Tales of the journey from the depths of the bottom quartile…..
Practice Area 1: Arrest, Identification, & Detention Practice Area 2: Decision Making Regarding Charges Practice Area 3: Case Assignment, Assessment &
STRATIFICATION The aim of stratification is to segment non-custodial parents based on their ability and willingness to support their children, and to use.
Segment 6: Provider Communication California ICD-10 Site Visit Training segments to assist the State of California with the ICD-10 Implementation June.
PA Revenue Operations Overview of High Balance Account Strategies Prepared for 2015 EAPA Conference by: Brian E. Lowe.
1 Welfare Transition Monitoring A Detailed Look at the WT Quality Assurance Tool 2009.
Long Term Leave Management Program Eliza Carrillo County of Los Angeles Department of Human Resources March 24, 2011.
Office of Monitoring, Audit and Enforcement Office of Monitoring, Audit and Enforcement Web – Feb 2016.
2009 Quality Assurance Family Independence Review.
Solutions for Parents Not a Program, It’s an Approach to Service Delivery.
New Techniques for Analyzing Your Data to Improve Performance Predictive Analytics.
Inter-County Collaboration Locate Pilot Project Randy Dancer - San Bernardino Sarah Honeycutt – Madera
A Strategic Approach to Managing Existing Arrears Paula Roberts Center for Law and Social Policy October 4, 2006.
How Do you Impact the Success of the Office? Janet Nottley Director Napa County (707) David Kilgore Deputy Director.
NAPA COUNTY.  Assessment and treatment of cases based on the type of case and/or the non-custodial parent’s ability to pay.  In Napa County, the cases.
July 19, 2006 Delinquency Prevention Through Early Intervention Prepared for the California Child Support Directors Association Annual Training Conference.
INTERGOVERNMENTAL PROMISING PRACTICES ■ GETTING THE MOST FROM INTERGOVERNMENTAL ■ And how not to cringe in the process!
NON-TRADITIONAL COLLABORATION Moderator: Jill Lucena – Sacramento LCSA Speakers: Lori Cruz – Los Angeles LCSA Laurie O’Donnell – Contra Costa LCSA Tammy.
CROW WING COUNTY PROBATION SERVICES TASK FORCE Presented by Central Minnesota Community Corrections.
CHILDREN OF PRISONERS PARTNERSHIP What is the Children of Prisoners (CP) Partnership? The CP Partnership is a funding project between PFI and selected.
Tips and Techniques Carrie Norris Tex Ritter Maria Carlomagno-Brice
1 CSDA Procedures that Work Tamara Thomas Tracy Griffin Tex Ritter barbara.ca.us
Housing & Employment Navigator Workforce Innovation Fund Study.
“All kids get to go to school and get a fair chance to learn. That’s the idea behind IDEA. Getting a fair chance to learn, for kids with disabilities,
Service Requests How to Get Ahead and Stay Ahead Presenters: Sylvia Reyna, Napa County Department of Child Support Services,
Truancy Prevention and Intervention
Tuolumne County Adult Child and Family Services
JUVENILE ASSESSMENT CENTER FRAMEWORK CONCEPT: AN OVERVIEW
Clay County Collections
Presentation transcript:

1 E arly I ntervention P rojects Los Angeles County Steven J. Golightly, Director Lisa M. Garrett, Chief Deputy Lisa M. Garrett, Chief Deputy

2 PROJECT OVERVIEW  Objective  Strategies  Required resources  Process  Outcomes  Next Steps

3 A IM P ILOT P ROJECT Assess, Improve & Monitor PALMDALE DIVISION

PILOT LOCATION Palmdale Division   24,000 cases   63 Staff members   26 Case workers   17 clerical staff

5 OBJECTIVES Pre-judgment: Pre-judgment: Obtain an accurate child support order by engaging the NCP in the establishment process Obtain an accurate child support order by engaging the NCP in the establishment process Reduce the number of default judgments Reduce the number of default judgments Post judgment: Post judgment: Facilitate regular and timely payments Facilitate regular and timely payments Reduce the accrual of arrearages Reduce the accrual of arrearages

6 PRE-JUDGMENT STRATEGY 1 E arly Contact Call Center direct call routing to assigned Palmdale case worker Call Center direct call routing to assigned Palmdale case worker Early intervention phone call to the NCP as early as possible after summons and complaint is served, and before default entered Early intervention phone call to the NCP as early as possible after summons and complaint is served, and before default entered

7 PRE-JUDGMENT STRATEGY 2 Frequent & Continuing Contact Directed efforts to engage dialog with the NCP via telephone contacts, letters and in-office visits: Directed efforts to engage dialog with the NCP via telephone contacts, letters and in-office visits: Each communication explains: Each communication explains: Paternity/support process Paternity/support process Rights to free genetic testing Rights to free genetic testing Importance of accurate income reporting Importance of accurate income reporting I&E workshops offered by CSSD I&E workshops offered by CSSD In-office stipulation process In-office stipulation process

8 PRE-JUDGMENT STRATEGY 3 Decisive Contact Build relationship and trust by designating a specific worker to handle case Build relationship and trust by designating a specific worker to handle case Seize every opportunity to appropriately stipulate to paternity and support Seize every opportunity to appropriately stipulate to paternity and support

9 RESOURCES Staffing: Staffing: Caseworkers 24 Caseworkers 24 Clerical staff 1 Clerical staff 1 Materials Materials Locate tools Locate tools Mailings Mailings Case assignment matrix Case assignment matrix

10 PRELIMINARY OUTCOMES Pre-pilot Baseline Pre-pilot Baseline Between Dec – Jul Palmdale averaged 12.5 stipulated judgments per month. Between Dec – Jul Palmdale averaged 12.5 stipulated judgments per month. Post-pilot Implementation Post-pilot Implementation Between Aug – Nov.2008 Palmdale averaged 23.3 (86%) stipulated judgments per month Between Aug – Nov.2008 Palmdale averaged 23.3 (86%) stipulated judgments per month With post-CSE conversion period added (Aug – Feb. 2009), the average number of stipulated judgments was 17.7 (41%) With post-CSE conversion period added (Aug – Feb. 2009), the average number of stipulated judgments was 17.7 (41%)

11 POST JUDGMENT STRATEGY 1 Case Ownership Case Ownership Paradigm shift from case worker specialization to full case ownership and accountability Paradigm shift from case worker specialization to full case ownership and accountability Each CSO: Each CSO: assigned a caseload assigned a caseload required to conduct all interviews and case management duties associated with the case required to conduct all interviews and case management duties associated with the case Staff Attorneys Staff Attorneys partnered with case management teams partnered with case management teams Assigned top 120 arrears cases to establish payment plans and obtain payments on arrears Assigned top 120 arrears cases to establish payment plans and obtain payments on arrears

POST JUDGMENT STRATEGY 2 Case Segmentation Cases are segmented based on paying status and customized enforcement Pay Status (90-day or 12-month cycle): Sometimes Pay Never Pay Always Pay Database built to monitor and track progress

13 ENCINO and CRIMINAL PROSECUTION COLLABORATIVE PILOT

14 OBJECTIVE Reduce account delinquency Reduce account delinquency Increase the number of cases in which the NCP makes a payment towards arrears Increase the number of cases in which the NCP makes a payment towards arrears Identify cases eligible for a modification, closure, COAP, or other appropriate action Identify cases eligible for a modification, closure, COAP, or other appropriate action Avoid criminal prosecution process Avoid criminal prosecution process

15 STRATEGY 1 THE LETTER Developed and mailed “stern warning letter” to NCPs: Developed and mailed “stern warning letter” to NCPs: Warned that failure to abide by court order may result in contempt filing, fine and/or jail time; Warned that failure to abide by court order may result in contempt filing, fine and/or jail time; Set court appointment to discuss case and payments; and Set court appointment to discuss case and payments; and Advised to “be prepared to make a payment” Advised to “be prepared to make a payment”

16 STRATEGY 2 Refer Where Appropriate During court appointment, case is reviewed for appropriate action including modification, closure, COAP, etc… During court appointment, case is reviewed for appropriate action including modification, closure, COAP, etc… Collaboration with the Family Law Facilitator to expedite the filing of civil modifications Collaboration with the Family Law Facilitator to expedite the filing of civil modifications

17 STRATEGY 3 Monitor and Take Action Monitor payment agreements for ongoing compliance Monitor payment agreements for ongoing compliance Assess impact of modifications and case closings on the “denominator” Assess impact of modifications and case closings on the “denominator” Review for referral to CPD if: Review for referral to CPD if: NCP failed to appear for interview NCP failed to appear for interview NCP fails to comply with payment agreement NCP fails to comply with payment agreement

18 STRATEGY 3 Monitor and Take Action Supervising case worker identifies all cases in which NCPs failed to keep appointments Supervising case worker identifies all cases in which NCPs failed to keep appointments Case workers review and work up files for contempt referral to the Criminal Prosecution Division Case workers review and work up files for contempt referral to the Criminal Prosecution Division

19 RESOURCES ARS Lists ARS Lists Developed ARS-list of cases with no payment for at least 3 consecutive months and NCP living in L.A. County Developed ARS-list of cases with no payment for at least 3 consecutive months and NCP living in L.A. County Narrowed list to eliminate cases transferred in CSE to other divisions or where NCP shown to be aided (GR, SSI, etc.) Narrowed list to eliminate cases transferred in CSE to other divisions or where NCP shown to be aided (GR, SSI, etc.)

20 RESOURCES Pilot Staff 1 supervisor 1 supervisor Oversees mailing of letters; develops/maintains logs; and reviews criminal referrals Oversees mailing of letters; develops/maintains logs; and reviews criminal referrals 6 case workers to vet lists 6 case workers to vet lists 3 civil attorneys (each court day) to conduct court interviews 3 civil attorneys (each court day) to conduct court interviews 3 case workers to monitor cases for post-interview compliance and possible criminal referral 3 case workers to monitor cases for post-interview compliance and possible criminal referral

21 PRELIMINARY OUTCOMES As of Friday, March 6: 140 interviews scheduled; 140 interviews scheduled; 40 interviews kept (28.6% of 140); 40 interviews kept (28.6% of 140); 22 payments* made (55% of 40); 22 payments* made (55% of 40); 24 modification referrals (60% of 40). 24 modification referrals (60% of 40). * Payments at court totaled $5,045, ranging from $5 up to $1,000; * Payments at court totaled $5,045, ranging from $5 up to $1,000; average payment - $229

22 OUTCOMES (cont’d) 3 cases identified for closing: 3 cases identified for closing: 2 at CP request (prompted by invitation letter to NCP); 2 at CP request (prompted by invitation letter to NCP); 1 based on attorney review of information in file and on CSE. 1 based on attorney review of information in file and on CSE. 2 new employers identified 2 new employers identified

23 Success in Early Intervention Success in Early Intervention “Success does not come to those who wait…and it does not wait for anyone to come to it.” Unknown Author