MUTHONI KIBANDI UNIVERSITY LIBRARIAN-PUEA. TITLE: CUSTOMER SATISFACTION SURVEY-PUEA UNIVERSITY, MARCH 2012. PRESENTED AT: SCANUL-ECS PRE-CONFERENCE 2012.

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Presentation transcript:

MUTHONI KIBANDI UNIVERSITY LIBRARIAN-PUEA. TITLE: CUSTOMER SATISFACTION SURVEY-PUEA UNIVERSITY, MARCH PRESENTED AT: SCANUL-ECS PRE-CONFERENCE 2012 IN KENYATTA UNIVERSITY. JUNE 2012.

Continuous education and skills enhancement ( CE in service business is what sharpening an axe is to wood cutting)

 Know your mission  Get basic structure right  Get right team at top  Ensure have a strong purpose and sense of ethics  Check out details-however small  Listen to customers and act on what you hear as well as staff views

THANK YOU

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