Business Driven Technology Unit 5 Transforming Organizations Copyright © 2015 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.

20-2 Unit Five O Chapter Seventeen – Developing Software to Streamline Operations O Chapter Eighteen – Methodologies for Supporting Agile Organizations O Chapter Nineteen - Managing Organizational Projects O Chapter Twenty – Developing a 21st Century Organization

Chapter 20 Developing a 21 st Century Organization 20-3

20-4 LEARNING OUTCOMES 1. Explain how the integration of business and technology is shaping 21st century organizations

20-5 Developing Organizations O 21 ST century organizations must: O Recognize the immense power of technology O Carry out required organizational changes O Learn to operate in an entirely different way

20-6 Developing Organizations O Industries that have changed due to technology O Travel O Entertainment O Electronics O Financial services O Retail O Automobiles O Education and training

st Century Organizational Trends O 21 st century business trends include: O Uncertainty in terms of future business scenarios and economic outlooks O Emphasis on strategic analysis for cost reduction and productivity enhancements O Focus on improved business resiliency via the applications of enhanced security

st Century Organizational Trends O Four technology areas where organizations are focusing: 1. IT infrastructures 2. Security 3. Ebusiness 4. Integrations

20-9 Increased Focus on IT Infrastructures O IT infrastructure – the hardware, software, and telecommunications equipment that, when combined, provide the underlying foundation to support the organization's goals

20-10 Increased Focus on Security O For businesses it is important to have the appropriate levels of authentication, access control, and encryption in place, which help to ensure 1. That only authorized individuals can gain access to the network 2. That they have access to only those applications for which they are entitled 3. That they cannot understand or alter information while in transit

20-11 Increased Focus on EBusiness O New ebusiness trends include: O Mobile commerce – the ability to purchase goods and services through a wireless Internet-enabled device O Telematics – blending computers and wireless telecommunications technologies with the goal of efficiently conveying information over vast networks to improve business operations O Electronic tagging – a technique for identifying and tracking assets and individuals O Radio frequency identification (RFID) – chips or smart labels that can store unique identifiers and relay this information to electronic readers

20-12 Increased Focus on Integration O The integration of business and technology

20-13 Increased Focus on Integration O Overall, core business relationships and models are changing O Product-centricity to customer-centricity O Mass production to mass customization O The value in material things to the value of knowledge and intelligence

20-14 Increased Focus on Integration O A new series of business success factors and challenges are emerging O Organization agility O Focus on core competencies and processes O Redefinition of the value chain O Instantaneous business response O Ability to scale resources and infrastructure across geographic boundaries

20-15 Increased Focus on Integration O Never before have IT investments played such a critical role in business success O As business strategies continue to evolve, the distinction between “the business” and “IT” will virtually disappear

20-16 LEARNING OUTCOME REVIEW O Now that you have finished the chapter please review the learning outcomes in your text