MyCorby Customer Service Portal AchieveService on the FirmstepPlatform Presenter Giles Mitton - CTO Amazon AWS Event – 22/4/10.

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Presentation transcript:

MyCorby Customer Service Portal AchieveService on the FirmstepPlatform Presenter Giles Mitton - CTO Amazon AWS Event – 22/4/10

MyCorby & Firmstep Customer Service Solution o Customer Service Management = NOT CRM o To deliver customer Self Service where possible o About the customer and the council, (not about sales) o Focused on fulfilment (not just reducing cost at the point of contact) Amazon AWS Event – 22/4/10

Why Cloud? o Scalable, on demand o Speed to share improvements o Better service to citizens Amazon AWS Event – 22/4/10

Why Amazon AWS? o Innovators o Easy to use services o Security and capability Amazon AWS Event – 22/4/10

What next? o Lean development - new features every day o Analytics - to determine improvements that will make the difference Amazon AWS Event – 22/4/10

Thank you o If you would like to know more there is a Corby case study available herehere o AchieveService Product info is available herehere o If you would like to get in touch to find out more please contact us on or Amazon AWS Event – 22/4/10