Standard Contract Forum 12 February Customer Suite, BT Centre, London

Standard Contract Forum 12 February 2009 AGENDA 1Introduction and Notes of Previous Meeting 2Consult21 overview 3AIT Update 4Update on MSA 2008 Contract Review 5Telephony Portfolio Update 6Update on SIA 2008 General Contract Review 7Update on NGN CC contract development progress 8Review of New and Amended Schedules 9Future of SCF 10Any Other Business

4 Standard Contract Forum 12 th February 2009 Consult21 Update Becky Hewlett

Issues Based Expert Groups STEERING BOARD Market sector representation ~ Debating Policy ~ Escalation of Issues ~ Agreement on when formal Consultation is required Vehicle for Senior BT 21CN Programme personnel & Ofcom to Consult with Industry representatives Review strategy recommendations made by Portfolio Group ~ Review DSP and recommend actions I & M Provide Operational support and Learning to allow CPs to migrate (to include the opening and closing of exchanges) Make sure CPs understand the Operational processes associated with migration COMMS PORTFOLIO Set up Expert Groups and define tasks to be completed Ensure linkage between products, review portfolio decisions/implications to date, eg MSIL; proactive and reactive portfolio management Progress, deliverables & issues from Experts Groups (frees up Steering Board) Roadmap responsibility – individual products & cross portfolio Responsibility for ensuring DSP related tasks are discharged Audience - Product Experts with the ability to think in a company wide way & filter info back into their company, max of 2 representatives from each CP CONTRACT (MSA) SYSTEMS [NICC B2B] Standing Meetings The structure allowed the Point to Point, Line Access, I&P, Network Structures, and Broadband WGs to close. Portfolio Expert Groups Broadband Portfolio Incl – IPStream,Datastream, SDSL, WBMC, SIP Architecture TDM 21CN NGN CC Product Definition Billing Contract Schedules Service Establishment WVC WBCC Product Definition Billing Contract Schedules Service Establishment Product Based Expert Groups Groups set up by Portfolio group Responsible for delivering specific task Disbanded when task is completed Product specific Expert Groups, where a product is identified for launch Industry lead for each Product, to provide cohesion between the Expert Groups Will allow the right Industry Experts to engage in a more focused way Pathfinder +

6 21CN Plan Review BT completing its annual planning cycle for 21CN Steering Board – Leadership Team meeting 13 th Jan 2008 Set of questions for CPs to help inform the review Responses by 13 th Feb Summary of responses & CP feedback Portfolio WG 23 rd Feb E-survey can be found at: Quarterly Publications The following quarterly updated set of information published on 15 th Jan 21CN Deployment Strategy Plan (DSP) C21-MG-015 –Implementation plans for main product development and launch 21CN Overall Product Plan C21-MG-016 –Summary of plans for key products Both held on the secure area

7 Pathfinder 5,500 end users now successfully migrated Penarth – first System X migrated on 22 nd Jan Workshop held to review initial findings Pathfinder Evaluation Report available Voice Part of the review – WVC/WBCC development on hold Is it the right commercial approach? Publishing WVC/WBCC Consultation Positioning Statement & Technical Handbook NGN CC – dates for interoperability testing are being reviewed NGN CC contract work continues – draft Consultation document being prepared

8 Broadband WBC - Working towards planned footprint 40% by April 09 -WBMC - managed variant for WBC end users Datastream retirement – confirmed framework in place and communicated to CPs by end of June workshops planned IPStream sunsetting – consultation closed – webcall to review proposed framework and timescales BTW intend to trial Wholesale Content Connect (WCC) TDM/Ethernet (BTW) 2Mbit/s and above feasibility study recommended: –Retain majority of existing 20C PPC products –Incorporate 21CN components over time Work continues on sub 2Mbit feasibility

9 MSA Contracts Consultation stage (MSA Contract Review) review meetings in Jan Finalised version expected to be notified to Ofcom Feb/March Systems/Processes Lots of information available on the NICC B2B work plan covering Lead to Cash and Trouble to Resolve Processes and much more! Customer Experience & Knowledge Calls A 21C Customer Experience and Knowledge Calls programme has been established – refer to BTWholesale website for how to get involved.

Standard Contract Forum 12 February 2009 AIT Keith Mitchinson 12 February 08

11 AIT Essentially situation as reported at December SCF Supplemental agreements to all industry players in June – lots of follow up Vast majority have signed to Supplemental Still some rejecters (currently 9) and no-responses (around 9) – predominantly small players. Now finalising references to Ofcom – obviously Ofcom require carefully and formal documentation Once submitted/accepted, Ofcom dispute target of 4 months for decision Reminder of 6 months notice period before takes effect

Standard Contract Forum 12 February 2009 Update on Master Service Agreement (MSA) Contract Review Erica Cumming

Standard Contract Forum 12 February 2009 To date: August 2008: BT & CPs developed MSA Contract Review Guideline - 6 month MSA contract review timeline - 10 step process - Allowed CPs to submit collective list of issues - Set out guiding principles September 2008: MSA Contract Review commenced - CPs submitted 138 issues on MSA - Issues covered MSA Gen T&Cs and MSIL Service Schedule - Set February 2009 deadline for conclusion September 2008 – January 2009: MSA Contract Review progressed - Steps 1 to 8 concluded

Standard Contract Forum 12 February th January 2009: Most recent face to face meeting - Discussed 19th January issue of revised MSA Gen T&Cs - Approx 9 outstanding issues (being internally escalated): - Credit Vet Policy; - Non-payment Breach Notice; - Charges/Reasonableness; - Interest Rates; - IPR/Reciprocity/Resellers; and - Novations - Circulated draft MSA Guideline 30th January 2009: BT notified revised MSA Gen T&Cs

Standard Contract Forum 12 February th February: 1 hour audio - Discussed 30th Jan issue of revised MSA Gen T&Cs - Asked for CP comments on the draft MSA Guideline - Circulated amendments to MSA Contract Review Guideline Upcoming: Step 9 – final meeting(s) on amendments - 18th February – 1 hour audio scheduled - 25th February – 1 hour audio scheduled - 4th March – 1 hour audio scheduled - 9th March – Face to face meeting (& drinks) Final Revised MSA – due March 2009

TDM Products Sean Hartley 12 Feb 09

VAT BT Retail price list – exc VAT prices are for indication only. VAT is added to total consumer bill. Rounded up to nearest penny. Anything billed and charged as VAT is VAT.

Standard Contract Forum Main focus is on contract changes. Product Involvement – as and when necessary. Consult 21 has provided wider 21CN related updates. Changes in BTW Product & Commercial Management. Time for a re-fresh?

Interconnect Product Forum Contract updates would be retained but.. Greater Focus on: Product Life Cycle Changes Developments / Enhancements / Withdrawals Wider portfolio offerings/issues. Dealing with current i.e. 20CN network/commercial issues.

When Initially Bi-monthly, then quarterly – perhaps one offs for “hot” issues. Proposed First Meeting – May 2009 Pre-meeting conference call March 2009 Establish the customer view Draft Terms of Reference Responses to: cc

Standard Contract Forum 12 February 2009 SIA General Contract Review Keith Mitchinson 12 February 09

22 SIA General Contract Review Generally following review process agreed for MSA – though running a little late because of prioritised focus on MSA Some progress made re e.g. liabilities, force majeure, warranties, conduct of indemnified events Ongoing issues identified include pricing changes, pricing retrospection, interest rates BT working up a summary to help identify progress and unresolved issues More discussion required – need to agree programme with industry group Interconnect notification prepared to update wider industry of the situation – and point them to the website

Standard Contract Forum 12 February 2009 NGN CC Contract progress report Keith Mitchinson 12 February 09

24 NGN CC Contract progress report Supporting product/operational documentation being prepared by NGN CC Contract Experts Group Drafts agreed for Planning and Operations Annex, SVLAN Schedule, telephony termination, indirect access, GNP, CPS Prioritised plan proposed for rest of contract documentation priority 1 – immediate workplan; priority 2 – all needed for commercial service/launch; priority 3 – as and when required BT working on priority 1 BT drafting for possible Consultation exercise re strategy for NGN CC contracting – to be shared with NGN CC Contract Experts Group and Consult21 Contracts Group asap

Standard Contract Forum 12 Feb 2009 Kevin Young 12 February 09

Interconnect Calls from BT to the Operator for which the Operator is responsible Revised Overflow arrangements Standard Contract Forum 12 Feb 2009

Current Overflow arrangements for BT to Operator direction calls that the Operator is responsible for: Overflow routings from one BT Switch Connection to another BT Switch Connection is: Not allowed at the BT Tandem Layer for any traffic types except NTS Allowed at the BT DLE layer but subject to restrictions based on whether the number ranges are used for voice calls, data calls or mixed voice/data calls. Standard Contract Forum 12 Feb 2009

Revised Overflow arrangements for BT to Operator direction calls that the Operator is responsible for: Overflow routings from one BT Switch Connection to another BT Switch Connection is: Allowed at the BT Tandem Layer for any traffic types except FRIACO, Single Tandem FRIACO and Targeted Transit. Allowed at the BT DLE layer without restrictions based on whether the number ranges are used for voice calls, data calls or mixed voice/data calls. Standard Contract Forum 12 Feb 2009

SIA Annex A changes General overflow rules paragraph - Changed to allow overflow routings to be provided for all BT to CP direction traffic streams for which the Operator is responsible, with the exception of FRIACO, Single Tandem FRIACO and Targeted Transit DLE overflow paragraph – Changed to allow overflow routings without restrictions whether Calls are voice, data or mixed voice/data Indirect Access Traffic & Carrier Pre-Selection Traffic paragraph - Changed to allow overflow routings to be provided Directory Enquiry Traffic paragraph - Changed to allow overflow routings to be provided Groomed IP Network Traffic, Groomed Non-Geographic Traffic and IP Network Traffic paragraph - Changed to allow overflow routings to be provided. Standard Contract Forum 12 Feb 2009

Standard Contract Forum 12 February 2009 Keith Mitchinson 12 February 09

Standard Contract Forum 12 February 2009 SIA CONTRACT DOCUMENTATION Main Body Annex A Planning & Operations

Standard Contract Forum 12 February 2009 SIA CONTRACT DOCUMENTATION (Cont) DRAFT SCHEDULE : 225 Emergency Service (Fixed Emergency Calls, VOIP originated Emergency Calls, and Mobile Emergency Calls) industry comments received BT currently reviewing draft

Standard Contract Forum 12 February 2009 AOB