Astragraphia at a Glance

A Brief History 1971 PT Astra International Inc. appointed as XEROX exclusive Distributor in Indonesia. 1976 PT Astra Graphia was officially established to take over AI’s role for XEROX 1983 Appointed as Exclusive Disributor for DIGITAL EQUIPMENT CORPORATION (DEC) Computer in Indonesia. 1989 PT Astra Graphia, Tbk offered 20% of its shares to the public. Now being traded at both Jakarta & Surabaya Stock Exchanges. 1993 Establish joint venture company with DIGITAL EQUIPMENT CORPORATION 2000 Focus on IT based document solution 2001 Focus organization plays a large role at Document Solution & IT Solution

Astragraphia Document Solution

Hertanto Mangkusasono Managing Director Shared Services MOBU/MBU Operational Business Planning Document Consultant & Integrated Solution Branch Operation Medan Customer Operation Support Document Production System Business Batam Pekanbaru Palembang System, Process & Quality Document Office System Business Jakarta I,2,3,4,5,6 Tangerang Karawang HRD, Logistic & Management Services Document Multi Product Business Bandung Semarang Surabaya Denpasar Finance & Accounting Document Business Services Balikpapan Makassar Audit Mobile Services Business Major Account

System and Network System : Sales and Service Network : International Standard Company by ISO 9002 Certification SAP as integrated system Knowledge management structure by DocuShare Sales and Service Network : Xerox Global Network System 19 Branches 69 Service points 26 Reseller

What Business We Are In IT Based Document Solutions

Vision Customer Preferred Partner in Document Solution in Indonesia Mission Enhance Document Value into Knowledge to Inspire Creative Business Action

Document at a Glance Document Definition Function Life Cycle Most important vehicle for the transmission of information between people Package of data structure for informational purposes Function Documents as a Support Processes Documents as a Support Products Documents as a Products Life Cycle

Document Strategy Process Corporate Strategy : Establish the company direction IT Strategy : Determine data & technology processing strategy Document Strategy : Define the information which is implied in the document starts from design, layout and the way of the document is being produced and maintain modeled by : Dr Michael Turton - Cavendish consultant, Document Process and Ownership Process Corporate strategy Document Strategy IT Strategy

Document Strategy Model as Solution Design Reference modeled by Mike Glesk and Doug McLaine, ‘How to know when you have a good document strategy’ DOCUMENT STRATEGY vision strategy content form/medium physical - HW / SW

DocumentSpace PrintSpace MarketSpace DecisionSpace Traditional Printing Information Technology PrintSpace MarketSpace DecisionSpace Source : Xplor

Culture Transformation What happen today Globalization Major organizational Changes Digital technology revolution Market driven product / services Higher education Culture Transformation Pressure to be more productive NEED TODAY : speed in doing, decision, new knowledge development Impact Growth of knowledge exponentially means… any knowledge related ‘what we do’ must manage well

Document and Knowledge Transformation Knowledge Repository Knowledge Retrieving Document Creation - New Decision - New Idea MEANS….. Document is DNA of Knowledge (Rick Thoman) Knowledge means Resource of Document It means….manage knowledge same as manage document --> can’t manage knowledge/document without supporting the technology

What is Document Solution ?

Document Solution is ... ... an offering comprised of hardware, supplies, software and people-based services which solves a problem, improves an existing work process, or creates a market or competitive advantage

Our Customers

List of Major Customer by Industry Pertamina (1977) Vico (1990) Conoco (1982) ARCO (1981) Caltex Pacific Indonesia (1978) Total Indonesie (1978) Freeport Indonesia (1995) INCO (1982) PLN (1981) Garuda Indonesian Airways (1980) Telkomsel (1996) Sumitomo Corporation (1981) Siemens (1982) Toyota Astra Motor (1976) Arthur Andersen (1982)

List of Major Customer by Industry US Embassy (1990) Japan Embassy/JICA/JETRO (1990) Finance Ministry (1980) Research & Technology Ministry (1983) Government of Jakarta (1983) Indonesian Central Bank (1979) Indonesian Army Force (1982) Jakarta Stock Exchange (1990) Citibank (1985) Bank Central Asia (1981) Bank International Indonesia (1985) Bank Mandiri (1998)

Global Account and International Customers Citibank Siemens AG Arthur Andersen ARCO Mobil Oil EDS Ernst & Young Unilever American Express Asea Brown Boveri (ABB) Caltex VICO Conoco Standard Chartered Bank Gulf Oil Flour Daniel Maxus Unocal Kellog Newmonth McDermott SRI Nielsen Dowell Schlumberger

Committed to provide customer with the best solution

DSTC Document Solution Technology Center

Quality and Excellence Our Commitment ... We deliver Quality and Excellence in all we do