2011 OSEP Leadership Mega Conference Collaboration to Achieve Success from Cradle to Career 2.0 Using Data Displays to Improve the Performance and Outcomes of Children with Disabilities Targeted Case Management (TCM) General Audience Presentation #305 & #313 Tennessee’s Early Intervention System Linda Hartbarger – Director Pam Fuqua – Part C Data Manager

Targeted Case Management (TCM)  Data  Family Benefits  Accountability  Monetary Rewards  Knowledge Sharing  Training

DISTRICT DATA

DATA Service CoordinatorTotal CasesTotal VisitsPercentage BM563664% CT614574% CD593966% DK544481% DS464291% HW482960% JC565598% JenB685885% JH524485% JM684566% KS563359% KB604270% MM3713% RH574375% SS583764% SG583967% TW665583% JB573968% Total %

STATEWIDE DATA

FAMILY BENEFITS  Statewide Face to Face monthly visits February 2010 – 51% May 2011 – 74%  Increase in family survey participation

ACCOUNTABILITY  PERFORMANCE EVALUATIONS Service Coordinator Service Coordination Manager District Administrator

MONETARY REWARDS  Increased Targeted Case Management funds by more than 100 percent.  Salary of service coordinator staff

KNOWLEDGE SHARING  Monthly District Administrator Conference Call  TCM data is shared in Point of Entry staff meetings

TRAINING  Need staff members who are well trained and feel confident in the requirements and skills necessary for TCM visits.  TEIS developed a training tool to improve our Service Coordinators’ successful completion of the monthly face-to-face visits and to make the TCM experience more meaningful to: Families Caregivers Providers

Training Format and Composition: A flexible format to fit varying SC strengths 1.This training is divided into 3 sessions to be presented by the 9 TEIS District Administrators during Service Coordinator Meetings or in individual training for new staff. 2.The time frame allotted to each session is dependent on the strengths of the District’s staff. 3.There are hands-on individual and small group activities for each Session that reinforce the content of the session and, in some cases, homework is required. (Materials, case studies, scripts and props are included) Use of these activities is encouraged, however, each trainer may alter some activities to fit their audience. 4.Staff members can revisit sections of the training in their district offices at any time.

SESSION #1  Know the Who, What, When, Why & TEIS Requirements for TCMs The TEIS Operations Manual, 2008 TEIS Principles of Early intervention, Indicator # 1: Timely Delivery of Services Indicator # 7: IFSP within 45 calendar days Indicator #8: Timely Transition out of Part C

SESSION #2  Visit Preparation Be Prepared: Self-prep (research) Interview methods: Active Listening Know what: Family Centered really means Culturally means for families People First Language means  Visit Content  Is the plan being implemented as intended?  Documentation

SESSION #3  How can you schedule and keep families interested in this visit?  How can you get the most out of your time with a family?  How can you increase your TCM visit rate?  What does the PERFECT TCM visit look like?  Sharing What Works for You: How do you organize visits, your time and follow-up activities?

TCMs are a win-win opportunity for families and staff!

CONTACT INFORMATION Linda Hartbarger, Director Office of Early Childhood (615) Pam Fuqua, Part C Data Manager Office of Early Childhood (615)