Bachelors Degree from Bethel College Director of Academic Assessment & Testing Services Director – 4 years 10 Years working in testing

 More Staff  Better Flexibility  Retention  Dependability

What kind of data?

o Student enrollment o Student count o Student numbers o Kind of tests o Busy times of years o Volume

Exam Trends Number of exams

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 Specialty Exams  Classroom Tests Number of exams

Double staff Still need coverage for the testing centers

Number of exams

Highest Volume  April  December  November  October Lowest Volume  January  May  September  August

Academic Support Records & Registration  August  January  March  April  May  December  September  June

 Charts  Student Counts  Testing Numbers  Other Department Information

Testing Center (Slow)  January  May  September  August (Busy)  April  December  November  October Other Departments (Busy)  August  May  September  January (Slow)  October  November  December  April

When the Testing Center was busy Other departments were slower When the Testing Center was slower Other departments were busy

 Taking charge  By talking with my supervisor  Reaching out to other departments  Creative scheduling

 Data  Trends  Benefits Number of exams

 Versatile  Flexible  Dependable  Cost  Retention

 Supervisors  Other Departments  Deans  Chairs

Chart the times staff is needed Assign staff to each area when they are needed Coordinate with other departments Find flexible staff willing to participate

Passionate Take Ownership Champion for the idea Cooperation Scheduling Cross Training Find the right people

Charlotte McGowan Southwestern Michigan College