By Jeffery L. Whitten, Lonnie D Bentley, Kevin C. Dittman

 IS: An Information System can be any organized combination of people, hardware, software and data for an organization.  MIS: Management Information System is that stores, retrieves, transforms and disseminates information in an organization.  Transaction Processing Systems ◦ Batch – transaction data accumulate over time, processed periodically. ◦ Real-time – data processed immediately after a transaction occurs  IT: Information Technology refers to various hardware, software, networking and data management components necessary to operate

 Decision Support System: ◦ Provide information and techniques to analyze specific problems  Executive Information Systems ◦ critical information tailored to the information needs of executives  Expert System  Office automation system

The team consist of:-  Information workers  System owner-Manager  System user ◦ Internal ◦ External  System Designer  System Builder  System Analyst  External service provider  The project manager

 Globalization of economy  Electronic commerce  Security Privacy  Collaboration and partnership  KM  TQM  BPR

 These are general e-commerce types:  Business to Business (or B2B) e-commerce (sometimes called e-procurement)  Business to Consumer (or B2C) e-commerce  Consumer-to-consumer (or C2C) e-commerce  Non-Business EC: NGOs, universities, schools etc. activities to improve their operations and reduce costs.  Business-to-government (or B2G) e-commerce  Intra-business EC: E-commerce category that includes all internal organizational activities that involve the exchange of goods, services, or information among various units and individuals in an organization.

 System analysts must be capable of: ◦ Fully understanding the User’s organizational system mission, objectives, and most probable applications. ◦ Analytically organizing, extracting, and decomposing the OPERATING ENVIRONMENT ◦ relative to the mission into manageable problem space(s) and solution space(s). ◦ Effectively developing a system solution that ensures mission success within the constraintsof cost, schedule, technology, support, and risk factors.

 Internet & networks  Mobile & Wireless technologies  Object Oriented technologies ◦ Agile development  Collaborative technologies  Enterprise applications ◦ ERP ◦ SCM ◦ CRM ◦ EPI

 Identify the problem  System Analysis  System Design  System Implementation  System Support