KFMC Client Relationship Experience Introduction (Call) Step 1: Involves SD Goal: Qualification & set next appt. Exploration Step 2: Involves LK Goal: Determine client’s goals & priorities; introduce them to the KFMC Process. Step 3: Involves LK Goal: Establish formal relationship; begin vision/obstacle work. Step 4: Involves LK, Staff Goal: Deliver initial financial life plan & investment strategy; begin implementation Step 5: Involves LK & Staff Goal: Ongoing contact to assist clients in achieving their financial life plan. Vision/ Obstacles Two 2 hr. meetings Month 1 Knowledge/ Execution Month Maintenance 2-3 meetings/CC per year CC/meetings as needed Ongoing

Step 1 - Introduction Who involved: SD Process: ½ cc to determine potential client’s needs & briefly introduce the KFMC client relationship Goal: Qualification Client Follow-Up: None KFMC Work: 1) Send reply to inbound s to schedule call 2) Have conference call 3) Set appointment or refer elsewhere 4) Send out package info with intro letters 5) Enter data into Relationship Manager

Step 2- Exploration Who Involved: LK Process: 1hr. meeting at KFMC (all parties must attend) Goal: To determine the client’s priorities; to discuss the goals for the relationship with KFMC; to further review/discuss the KFMC Financial Life Planning process. Client Brings To Meeting: 3 Kinder Questions, financial planning data KFMC Brings To Meeting: KFMC Client Experience Diagram and Finametrica, Kinder grids Client Follow-Up: Finametrica (do online), Kinder grids and any outstanding financial planning data KFMC Follow-Up: Send out initial assessment and Letter of engagement with agreements and initial fee invoice, Privacy Notice, Form ADV Part II.

Step 3- Vision & Obstacles – Mtg. 1 Who Involved: LK Process: 2 hr. meeting (meetings 1 and 2 are within a 4-6 week period-all parties must attend) Goal: “Light the torch” and begin to gather information to build the life plan. 1) Formally establish the relationship via signing the appropriate agreements and receipt of 1 st quarterly fee. 2) Begin the visionary work with the client. Client Brings To Meeting : Kinder grids, Finametrica KFMC Brings To Meeting: Review of 3 Kinder Questions, Kinder grids, initial assessment, 7 Stages book. Client Follow- Up : Finish Kinder grids, missing financial planning data, list of potential obstacles and solutions KFMC Follow- Up: FP data input, send welcome letter with copies of signed documents, relationship manager input/changes

Step 3- Vision & Obstacles – Mtg. 2 Who Involved: LK Process: 2 hr. meeting (meetings 1 and 2 within a 4-6 week period (all parties must attend) Goal: “Light the torch” and begin to build the life plan. Explore the potential obstacles and solutions Client Brings To Meeting: Finametrica (online preferred), Kinder grids, list of potential obstacles and solutions KFMC Brings To Meeting: Review of 3 Kinder Questions, financial planning data, Finametrica results, list of potential obstacles & solutions Client Follow-Up: None KFMC Follow-Up: FP data input, list of potential obstacles & solutions, Initial financial life plan with proposed investment strategy, relationship manager input/changes

Step 4- Knowledge & Execution Who Involved: LK, staff as needed. Process: One or two 2 hour meetings within 3 months of Exploration Meeting. Goal: To deliver the initial financial life plan and proposed investment strategy and begin implementation. Client Brings To Meeting: None KFMC Brings To Meeting: Financial life plan, proposed investment strategy, all necessary investment paperwork (new account, transfer, IM agreement) Client Follow-Up : Begin implementation of financial life plan, assistance with eMoney setup. KFMC Follow-Up: Begin implementation of financial life plan, referrals to other advisors as needed, implementation of investment strategy if KFMC will be handling the investment management (i.e. account transfers); eMoney set up/aggregation/classification.

Step 5- Maintenance Who Involved: LK & Staff Process: Two-three meetings or conference calls per year and interim meetings/calls as needed Goal: On-going, proactive contact with the clients to stay on top of their financial life planning Client Brings To Meeting: Updates, questions, complete any outstanding action items KFMC Brings To Meeting: Meetings: Formal agenda of overall items to discuss, performance reports (if KFMC is handling investment management) Conf. Calls: Review of outstanding action items, performance reports (if KFMC is handling investment management) Client Follow-Up: Complete outstanding action items KFMC Follow-Up: Complete outstanding action items (service, review, coordination, management)