Presented by: Bensinger, DuPont & Associates EAP Plus Employee Orientation

EAP Plus Supervisory Orientation Welcome & Introduction Bensinger, DuPont & Associates Staff credentials –Degreed & licensed professionals

Role of EAP Plus Personal problems impact job performance Poor performance impacts SafetyProductivity EAP Plus Supervisory Orientation

Problems Addressed Marital & family issues Parenting Mental health issues Physical abuse Alcohol/dr ug abuse Eating disorders Grief & loss EAP Plus Supervisory Orientation

Problems Addressed Legal Issues Financial Concerns Child/Elde rcare issues Disasters & trauma Violence & Harassment EAP Plus Supervisory Orientation

Eligibility EmployeesFamily members EAP Plus Supervisory Orientation

Types of Referrals SelfCo-workerSupervisory EAP Plus Supervisory Orientation

EAP Plus - How it Works Quality Assurance Follow-up with Client Referral Services Crisis Intervention Stabilize callers in crisis Crisis Intervention In person sessions Work/life services Community resources Referral Services Were needs met? Additional services required to implement change? Follow-up with Client Client Needs Assessment Identify problem(s) Assess readiness to change Client Needs Assessment Satisfaction survey Review with QA Committee Quality Assurance Supervisory Consultation EAP Plus Supervisory Orientation

EAP Plus - How it Works EAP Plus Supervisory Orientation

Confidentiality Confidentiality helps ensure success Between EAP Plus & client Release of information Exceptions EAP Plus Supervisory Orientation

What’s the Cost? FreeEasy to use Employer sponsored benefits Coordination with health benefits EAP Plus Supervisory Orientation

Summary Personal problems have a serious impact on work and family life Available to employees & their family members Confidential Free and easy to use Available 24 hours a day, 7 days a week EAP Plus Supervisory Orientation