1 A MODEL OF THE UNIVERSITY OF ZAGREB LIBRARY SYSTEM User services

2 Working group members : User services Vesna Borić Marijana Glavica Vesna Golubović Mirjam Lopina Zagorka Majstorović Marina Mihalić Mirjana Mihalić Ankica Valenta

3 Working group’s task Defining and creating of products as well as provision of servicesDefining and creating of products as well as provision of services on the national level (access to information sources) Cooperative and coordinated provision of services and the single access point for the services of all librariesCooperative and coordinated provision of services and the single access point for the services of all libraries Coordinating borrowing within the University of Zagreb system and cooperationCoordinating borrowing within the University of Zagreb system and and the cooperation on the level of the other 5 universities

4 Working group’s task (2) inter-library international inter-libraryDefining inter-library loan and international inter-library loan (Guidelines and Rules ),Creation of documents ( Guidelines and Rules ), which need to be created and acquired on the level of the university library network

5 University library systems in Croatia… University of Zagreb, the oldestUniversity of Zagreb, the oldest University of RijekaUniversity of Rijeka University of OsijekUniversity of Osijek University of SplitUniversity of Split University of ZadarUniversity of Zadar University of DubrovnikUniversity of Dubrovnik University of PulaUniversity of Pula

6 University of Zagreb Library system 29 faculties, 3 academies29 faculties, 3 academies 346 study programmes346 study programmes 88 libraries88 libraries 210 library staff210 library staff library users (2005.) library users (2005.) 78,5 % of the users in total The center of the library systemThe center of the library system A library with a dual functionA library with a dual function 306 staff members306 staff members registered users registered users (2005.)(2005.) 21,5% of the users in total

7 University libraries - 7 evaluation indicators FinancingFinancing Human resourcesHuman resources Collections and library holdings developmentCollections and library holdings development UsersUsers TechnologyTechnology BuildingsBuildings

8 Library users People who use the reading-room, library sources or need to solve their information requestPeople who use the reading-room, library sources or need to solve their information request Kategories of users: University members (the academic communitiy)University members (the academic communitiy) LibrariansLibrarians Participants and users of library information services (the Vice-chancellors’s office, SRCE, CARNet)Participants and users of library information services (the Vice-chancellors’s office, SRCE, CARNet) All potential usersAll potential users

9 SERVICES AND PRODUCTS OF UNIV. LIBRARY SYSTEM (ULS) Virtual University library system – P O R T A L On-line end user products On-line services Services and products of the Univ. of Zagreb library system Traditional information services Subject searches User education Video projections, video conferences, lectures… Printed guides, search instructions…

10 The e - ULS PORTAL: SKS HRVATSKE SKSuZ Ulaz u e-SKS iz institucije

11 The e - ULS PORTAL Coordination on the national levelCoordination on the national level A single interface for searching through available information sources A union catalogue of university libraries Croatia Inter-library loans National bibliographies Ask-a-librarian for each university library Information for librarians Links to union catalogues Coordination on the university levelCoordination on the university level A single interface for searching through available information sources A union catalogue Special bibliographies Ask-a-librarian – 5 central libraries- for research field Personalised pages for the end user Loan On-line user education Inter-library loans Links to union catalogues

12 The e - SKS PORTAL: COORDINATION, PORTAL AND ITS CONTENTS SET UP : NATIONAL LEVEL INTERNATIONAL LEVEL UNIVERSITY LEVEL

13 Services and products of the University of Zagreb library system SERVICES: Traditional services (loans, scanning, printing of texts, CD recording…) Information services and subject searches User education Video projections, video conferences, lectures Library holdings arrangement in the free access area in reading rooms The learning center Internet access and e-learning Synchronising of working-hours according to the capacities – the longer the better

14 Services and products of the University of Zagreb library system PRODUCTS: Instructions for the OPAC search Instructions for the available data-bases search The list of scientific resources guides, posters….

15 Services and products of the University of Zagreb library system Organisation of services on the system level will be suggested according to the Pravilnika o uvjetima poslovanja, uslugama i korištenju građe, which will enable every library of the University of Zagreb to set itself functionally within the library system Regulations of the business conditions, Services and Library holdings usage

16 LOAN UNIVERSAL CATALOGUE UNIVERSAL BORROWING USERS’S AUTONOMOUS searching, finding, ordering, and returnig of holdngs - WebVoyáge

17 LOAN MODEL MODEL LEVELS : 1. level - one’s own library 2. level – University of Zagreb libraries 3. level – libraries of other universities in Croatia inter-library loan 4. level – international inter-library loan

18 LOAN MODEL Common user data base single holdings data base ( union catalogue) The user can borrow from every university library - holdings data WebVoyàge

19 LOAN MODEL

20 INTER-LIBRARY LOAN LEVELS: 1. Croatian universities – a library loans to a library 2. International inter-library loan - NUL, university libraries, central libraries

21 INTER-LIBRARY LOAN NUL – the national ILL center: Loaning of the national collection (Croatica) within the country and abroad Organisation and coordination of ILL within Croatia Organisation and coordination of ILL outside Croatia Coordination of central and university Advising

22 INTER-LIBRARY LOAN UNIVERSITY LIBRARIES: Universal borrowing – inter-library loan – special materials (for exhibitions…) Routing of requests from abroad towards: NUL University library University library Central library Central library

23 INTER-LIBRARY LOAN University libraries: Organisation and coordination of library activities on the mother university Coordination and implementing of international ILL activities Advising

24 INTER-LIBRARY LOAN program development and ILL organisation on the system level will be suggested according to the Regulations of the ILL procedures

25 DEADLINE PLAN PHASE I (during the TEMPUS project) 1.Defining user categories (June, 2006.) Deadline: June Blueprint of Regulations Of business conditions, Services and holdings usage Deadline : end of Portal pilot version (information architecture and Content structure) Deadline : June Blueprint of the ILL procedures Deadline : end of 2006.

26 DEADLINE PLAN PHASE II the PORTAL project Deadline : depends on implementation of Voyager – during Discussion on the Regulations in the System libraries Deadline: during 2007.

27 DEADLINE PLAN PHASE III PORTAL implementation Deadline: during Usvajanje Pravilnika Deadline: during (before Portal implementation)

28 Working group