Business Copyright 2005 Prentice- Hall, Inc. 16-1
16-2 Chapter 16 Managing Information Systems & Communication Technology
Business Copyright 2005 Prentice- Hall, Inc Chapter Outline Information Management: An Overview Information Management: An Overview New Business Technologies In The Information Age New Business Technologies In The Information Age Types Of Information Systems Types Of Information Systems Elements Of The Information System Elements Of The Information System Telecommunications & Networks Telecommunications & Networks
Business Copyright 2005 Prentice- Hall, Inc Overview Information ManagersInformation Managers Information ManagementInformation Management
Business Copyright 2005 Prentice- Hall, Inc Data & Information Data- Raw Facts & FiguresData- Raw Facts & Figures Information- Meaningful, Useful Interpretation Of DataInformation- Meaningful, Useful Interpretation Of Data Information System- Transforms Raw Data Into Information For Decision MakingInformation System- Transforms Raw Data Into Information For Decision Making
Business Copyright 2005 Prentice- Hall, Inc Use “Very Often” Or “Often” 2000 Information Not Available Source: Harris Interactive, The Harris Poll “Online Activity Grows As More People Use Internet For More Purposes”, Jan. 21, 2004,
Business Copyright 2005 Prentice- Hall, Inc Technology & IS Employees At All Levels UseEmployees At All Levels Use Rapid Developments In TechnologyRapid Developments In Technology Technology ChangingTechnology Changing –Organizational Design –Innovation Relationships –Management/Business Process
Business Copyright 2005 Prentice- Hall, Inc Expanding Scope Of IS
Business Copyright 2005 Prentice- Hall, Inc IS & Business Strategy
Business Copyright 2005 Prentice- Hall, Inc Functions Of Electronic Technologies Firm Coordination & CommunicationFirm Coordination & Communication Speed Up TransactionsSpeed Up Transactions
Business Copyright 2005 Prentice- Hall, Inc Electronic Information Technologies Fax MachineFax Machine Voice MailVoice Mail Electronic ConferencingElectronic Conferencing –Data –Video GroupwareGroupware Digital Information ServicesDigital Information Services
Business Copyright 2005 Prentice- Hall, Inc Systems & Hardware World Wide Web- Uniform Resource Locator (URL)World Wide Web- Uniform Resource Locator (URL) Servers & BrowsersServers & Browsers –Home Page –Webmaster –Server –Browser Directories/Search EnginesDirectories/Search Engines
Business Copyright 2005 Prentice- Hall, Inc The ‘Nets InternetInternet Intranet- FirewallsIntranet- Firewalls ExtranetExtranet
Business Copyright 2005 Prentice- Hall, Inc Options From IS Organizational Design Leaner OrganizationsLeaner Organizations More FlexibilityMore Flexibility Increased CollaborationIncreased Collaboration Improved Management ProcessesImproved Management Processes Greater Independence Of Company & WorkplaceGreater Independence Of Company & Workplace
Business Copyright 2005 Prentice- Hall, Inc Networking For Mass-Customization
Business Copyright 2005 Prentice- Hall, Inc The Networked Enterprise Virtual CompanyVirtual Company Enterprise Resource PlanningEnterprise Resource Planning
Business Copyright 2005 Prentice- Hall, Inc User Groups & System Requirements Knowledge WorkersKnowledge Workers ManagersManagers Functional AreasFunctional Areas Business ProcessesBusiness Processes
Business Copyright 2005 Prentice- Hall, Inc Matching Users & Systems
Business Copyright 2005 Prentice- Hall, Inc Matching Users, Function, & Processes
Business Copyright 2005 Prentice- Hall, Inc Systems By Level Transaction Processing SystemsTransaction Processing Systems Office ApplicationsOffice Applications
Business Copyright 2005 Prentice- Hall, Inc Flow Diagram- Transaction Processing
Business Copyright 2005 Prentice- Hall, Inc Knowledge Workers Systems AnalystsSystems Analysts Data Workers- System Operations PersonnelData Workers- System Operations Personnel ProgrammersProgrammers
Business Copyright 2005 Prentice- Hall, Inc Knowledge-Level Support Systems Word ProcessingWord Processing Desktop PublishingDesktop Publishing Computer-Aided DesignComputer-Aided Design Simulation ModelingSimulation Modeling
Business Copyright 2005 Prentice- Hall, Inc Management Information Systems Decision SupportDecision Support Executive Artificial Intelligence- SupportExecutive Artificial Intelligence- Support RoboticsRobotics ExpertExpert
Business Copyright 2005 Prentice- Hall, Inc Hardware Input Device- CPUInput Device- CPU –Optical Scanner –CD Drive –Mouse Main MemoryMain Memory Output DeviceOutput Device –Monitor –Printer –Voice
Business Copyright 2005 Prentice- Hall, Inc Hardware Components
Business Copyright 2005 Prentice- Hall, Inc Software System Program- Operating SystemSystem Program- Operating System Application ProgramApplication Program Graphical User Interface (GUI)- IconsGraphical User Interface (GUI)- Icons
Business Copyright 2005 Prentice- Hall, Inc IS Control Ensures System Operates According To ProcedureEnsures System Operates According To Procedure Problems Of Privacy & SecurityProblems Of Privacy & Security Privacy InvasionPrivacy Invasion SecuritySecurity
Business Copyright 2005 Prentice- Hall, Inc Database Centralized, Organized DataCentralized, Organized Data –Fields –Records –Files
Business Copyright 2005 Prentice- Hall, Inc Application Programs Word ProcessingWord Processing Electronic SpreadsheetsElectronic Spreadsheets Database ManagementDatabase Management GraphicsGraphics –Computer –Presentation Desktop PublishingDesktop Publishing
Business Copyright 2005 Prentice- Hall, Inc Multimedia Communication DevicesDevices –Global Positioning Systems –Personal Digital Assistants –Paging Systems/Cellular Phones ChannelsChannels –Wired –Wireless BroadbandBroadband
Business Copyright 2005 Prentice- Hall, Inc System Architecture NetworksNetworks –Wide Area Network (WAN) –Local Area Network (LAN) Wireless NetworksWireless Networks Client-Server NetworkClient-Server Network