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English language teacher ‘88- ‘93 Application software trainer ‘91-‘96 Classroom train-the-trainer trainer ‘95-‘99 Online train-the-trainer course designer and trainer ‘99 Advisor for CompTIA’s Certified Technical Trainer CTT+ ‘01-‘10 Online event producer, coach, trainer ‘99-‘13 Producer for The eLearning Guild Online Forums ‘03-‘13 The eLearning Guild Thought Leaders Webinars ‘09-‘13 Co-wrote The eLG’s Handbook on Synchronous e-Learning ‘07 Development of CompTIA’s Certified Technical Trainer CTT+ VCT certification ‘08 Wrote and recorded Up and Running with WebEx Training Center for lynda.com course libraryUp and Running with WebEx Training Center ‘12 2

Will you agree to participate? Yes. Of course! No. I'm multitasking. We'll see how it goes. Please respond to the Poll 3

List typical virtual session disasters Identify solutions to mitigate or solve problems Determine which solutions are best solved by the presenter or by the producer About the producer role in The eLearning Guild’s Online Forums Please respond to the Poll 4

Please type in the Chat pod below or shout out 5

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If you knew then what you know now… what should you have done? OR would you do differently? Would it be possible for you to actually do that? 7 Please type in Chat or shout out

What happenedPossible solutionCould you do it? Presentation file wouldn’t upload Resave the file with a new name and reupload Audio stopped workingRestart audio broadcast 5 participants could not get audio working Chat to each to give instructions on how to setup/fix In demo mode, screen froze. Couldn't stop sharing. Couldn’t type in chat Show a poll ask question then, CTRL+ALT+DEL Internet connection failedLogin on a second computer and on separate network 8

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Please type in the Chat pod below or shout out 11

Who was Frasier’s producer? Daphne Diane Roz Lilith What was her role on the radio show? 12

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Trainer Participants Content Software Producer What does the Producer do? Please type in Chat or shout out 14

What needs to happen?Can presenter do it? Can s/he do it quickly? Monitor chat Organize participants into specific breakout groups Locate and paste URL to assignment Turn on Enhanced participants rights Transfer handout file Identify open mics and mute them Clear status indicators Respond to technical or administrative questions Provide verbal software instructions to participants 15

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Are overwhelmed by software features Can't clearly articulate instructions to participants Leave out the activities that are too difficult to use Aren’t able to respond to participant issues Give unclear messages Get bogged down in technology Fail to get feedback from participants Miss the point! Lose credibility Frustrate learners Suffer awkward moments Waste time 17 Default to lecture Focus on the wrong things Are afraid

18 Rehearse with presenter Introduce presenter “Volunteer” to participate Serve as wingman Escalate questions to presenter Facilitate polls Provide comic relief Interview presenter Offer tutorial info Remind Back up sharing option Tread water Turn on recorder

Prep 1 Immersion Prep 3 Click through slides, test everything. Tweak slides. Prep 2 Working session Update draft considering software Finalize Host introduction and tutorial Presentation Q&A, Wrap up and survey Rehearse Follow up Create session Login early Identify software, presenter, topic, date Write session description, draft slides schedule Start End 19

Prep 1 Review features, discuss needs, test audio. Prep 2 Upload and test draft files Create polls. Address presentation skills and verbal messaging. Prep 3 Upload newest file. Click through and practice interactions. Make final edits and reupload. Pull together slides, images, poll questions and script messaging Adapt materials to suit interface. Add producer recommendations. Add prompts to slides. Fill in script. Talk through slides one more time. Print slide file and handout for reference. Pre-session Login 30 minutes early for setup and final test. Adjust audio levels. Present session with Host support 20

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