Chapter #1 Intro to T and D

Competitiveness Strategic training helps gain market share. Strategic training helps gain market share. Attract the right ees Attract the right ees Prepares for change Prepares for change Globalization, diversity Globalization, diversity New tech New tech Legal changes, compliance Legal changes, compliance

What’s the difference between training and development? Training…specific set of skills Training…specific set of skills Development..increases intellectual capital. Development..increases intellectual capital. BOTH ARE PLANNED EFFORTS BOTH ARE PLANNED EFFORTS

HRM relationship to T and D T and D relates all HR practices T and D relates all HR practices Policies and changes to ees. Policies and changes to ees. Goal is for ee to master KSA’s Goal is for ee to master KSA’s Knowledge, Skills and Abilities or the Intellectual Capital Knowledge, Skills and Abilities or the Intellectual Capital Needed for the job and apply them to their daily activities Needed for the job and apply them to their daily activities called called TRANSFER TRANSFER

High Level training High Level training Ensures effectiveness as compared to competition Ensures effectiveness as compared to competition Continuous learning Continuous learning Sharing of knowledge Sharing of knowledge

How to design a program (#6) #1 Needs Analysis #1 Needs Analysis Organization Organization Person Person Task Task

#2 Are ees ready and able to learn? #2 Are ees ready and able to learn? Do they have basic skills? Do they have basic skills? Motivation? Motivation?

#3 Create a Learning Environment #3 Create a Learning Environment Objectives and outcomes Objectives and outcomes Materials Materials Delivery Delivery Practice Practice

Ensure transfer Ensure transfer Self management Self management Management support Management support Peer support Peer support

#5 Evaluation Plan #5 Evaluation Plan Measure outcomes Measure outcomes Cost Benefit Analysis Cost Benefit Analysis

#6 Select and deliver training #6 Select and deliver training E-learning E-learning Traditional Traditional

#7 Monitor and follow up #7 Monitor and follow up Improve where needed Improve where needed

Forces changing T and D Globalization Globalization Need for leadership Need for leadership Especially global leadership skills Especially global leadership skills Need for more knowledge workers Need for more knowledge workers Need to attract talent Need to attract talent Expanding job market Expanding job market 20 million new jobs 20 million new jobs Retiring baby boomers Retiring baby boomers Demand for cognitive and interpersonal skills Demand for cognitive and interpersonal skills (38% of job applicants lack necessary reading, writing and math skills) AMA Survey (38% of job applicants lack necessary reading, writing and math skills) AMA Survey

Much greater emphasis on quality today!!! Ed Deming TQM Ed Deming TQM Malcolm Baldridge Award Malcolm Baldridge Award Page #15 Page #15 ISO 9000:2000 Quality Standards ISO 9000:2000 Quality Standards ISBN # ISBN # Six Sigma Six Sigma

Challenge of changing workforce demographics WF will increase by 23 mil by 08 WF will increase by 23 mil by 08 Increase in average age Increase in average age 40 avg age avg age /5 over 65 by /5 over 65 by 2030 By 2006 By % white 72% white 11% black 11% black 12% hispanic 12% hispanic 5% asian 5% asian 50% women by % women by 2003

Why should diversity by managed? Lawsuits Lawsuits Use of their resources Use of their resources Marketing Marketing Creativity Creativity Problem solving Problem solving System flexibility System flexibility

Facts and Figures #23 70% ers provide formal training 70% ers provide formal training Most ees will be trained for 30 hrs Most ees will be trained for 30 hrs Most T and D given to mngt, staff and tech personnel Most T and D given to mngt, staff and tech personnel Transportation and communications and public utilities train the most $610,000 yrly Transportation and communications and public utilities train the most $610,000 yrly

More facts and figures US 59 Billion US 59 Billion `1-2% PAYROLL `1-2% PAYROLL Europe spends 3.2% Europe spends 3.2% Japan spends 1.2 % Japan spends 1.2 % Look on #27 ASTD Benchmark table Look on #27 ASTD Benchmark table

What does it take to be a great trainer? Analysis and assessment Analysis and assessment Research skill Research skill Evaluation skill Evaluation skill Industry knowledge Industry knowledge Computer skill Computer skill Adult learning knowledge Adult learning knowledge Facilitation skill Facilitation skill Cost benefit analysis Cost benefit analysis

The end of chapter # 1 The end of chapter # 1